Travelocity
View company profile →
Reference #10115209639
Reference #10115209639 I was charged 4 nights but I was only there for 2 nights and here’s my receipt for being charged 2 extra nights for more per night than the first 2 nights and my itinerary with my flight to Florida I wasn’t there to checkout on the 17th besides don’t you require an authorization!?? I’ve tried resolving this issue with the hotel and now they’ve turned it into a domestic dispute. I deserve 2 nights refunded. This information in regards to claim #10115209639 is to show my itinerary and details for the dates of January 13-15th and that I was the only person authorized to stay in my hotel room. Nobody else had a room card or access but the hotel. They claim if anything is left behind in the room their protocol is charging 1 extra night stay. They have the option to charges damages as well. I was checking out on January 15th when I received a notification from my bank for a charge of $97 from this hotel. While in line I said I was just charged and I haven’t even checked out so I can get whatever was left in the room and she cut me off saying “I’m charging you regardless” with an attitude. I had a flight to catch so I left and immediately disputed the transaction with my bank getting my $97 refund. How does $97 turn into almost $200???. On January 21st claims called and said I was going to have a $320.66 post to my account that evening for the hotel costs and incidentals which is over and beyond! The original $97 extra charge has now been exaggerated because I disputed the $97 overages. There was no damage. Proof? There was only 2 nights and not 4 nights they’re now claiming. The lady(Stacey) at the front desk was being rude and vindictive. Then they tried saying they’re not charging for damages? They’re extending the reservation 2 more days instead because that hurts someone more financially. My guest had no key card and was only there for a short time on the evening of the 13th. She had no key card or Authorization. I’ve never been at a hotel where you just keep staying and they don’t make you resign and pay more extending a reservation or a phone call at the least! No hotel let’s you slide for 2 days without authorization. Their protocol is 1 nights extra stay if anything is left behind. Not 2 days. That is from management. Also I wasn’t charged a damage deposit because there was no damage. Lastly every room records key card activity when and who enters the room. My keycard was inactive after January 15th. The hotel only had access to the room. It is not morally correct to knowingly acknowledge I was there for 2 days but allowing them to charge me 4 nights. Worst case scenario would be my original 2 night stay and a deposit. I can respect the truth or what is actual protocol. But I cannot accept my very own bank letting a hotel have their way with my checking account without regard to facts, rules and/or respect for the law. Everything is clear and $320.66 is stealing from me. $125.92 plus the deposit is protocol. 1 night extra for leaving belongings is protocol. $320 is more than 4 nights plus deposit and that is just dishonesty and wrong. The original Wells Fargo representative who made the conference call to the hotel was biased and did not make me feel important as a customer underneath Wells Fargo franchise. She made me feel guilty and was disrespectful. I’m still in shock. This claim isn’t over until the hotel follows their protocol. My bank should be defending me and not allowing them to make or change whatever costs out of spite to be vindictive. I’ve accumulated records showing my itinerary so I can prove it wasn’t 4 nights. 2 nights and a deposit at most but not $320!! $175.92 is my 2 nights plus $50 deposit. 2 nights at $62.96 is $125.92 so hotel protocol leaving something behind is 1 extra night so that worst case scenario is 3 nights @ $62.96 is $188.88 and throw in the deposit they said they did not do is still only $238.88!!! As a claims representative and also someone who should be fighting for your customers behalf I cannot believe that Wells Fargo not only allows this but the way this claim has been handled by the CSR’s when I call is ridiculous! Please contact me through email or by phone thanks