You will be harassed and your privacy.
You can be harassed and your privacy infringed, by constant email and sms requests for 'extra medical forms' to 'prove your status further' and what not.
Even if by the privacy law, and by the law, once you are registered by the govt. as a disability person, and provide them the your card scan that proves it, it won't be enough.
Though these guys should know that: requiring of a customer anything further but concession card number is: illegal and constitutes an infringement of customer safety and privacy. Not recommended, for the current experience with them, since you as a customer, with these guys will be harassed the said way, and your health and life arrangements put in the danger, with no concern from their side about it, other than forcing out on you further draconian (unjust and outdated) letter of the law, as the excuse. If the 'extra document requests' harassment continues, we may be referring the case to the regulator, for an continuous abuse and the privacy infringement, so we will see form here, as the further call is: on them. They ARE given every chance (a few times) to stop forwarding such 'extra ' onerous form requests, that endanger further your privacy and safety, and they still kept pressing on it. Otherwise than that there is no (yet) any sign of anything else wrong, or prices mongering which was nice for the start, until these 'extra' 'verification' requests have started pouring in. Currently with this ungodly 'requirement' we have only life safety and health and life arrangements damage, due to it, still coming over, from their side. Attention to consumer regulator out there: I don't think I am the only one 'processed' this way, thanks. I also find any such request, under the 'Section 7 of the National Energy Retail Rules' to be an infringement of customer's privacy and direct harassment against all people with disabilities, nation wide (since all such information is already contained in their concession card numbers), and therefore any such legislation 'requirement section' for 'extra medical forms' still kept in power: is by my community and disability community to be seen as a: criminal negligence, from here, for as long as it persists. DrMichaelMV, trying to make it stop, for me, and all disability affected people of our nation, and especially those who can not speak for them selves and suffer under the same, as we speak, as that unjust law 'requirement' (so damaging to all disability people) needs obviously to be overturned. 07-11-2022.
