Engel Energy
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ENGEL ENERGY or ENGEL SOLAR mislead, misinformed, hard sell
The representative of ENGEL ENERGY came to my home to give a quote for a solar panel system. He said it would be possible to have the solar panel system and if we sign the contract and paid a 10 per cent deposit straight away he could give some extra panels free of charge. Before I signed I quickly looked online and saw that ENGEL SOLAR had very bad reviews. I mentioned this to the representative and he said that ENGEL ENERGY was not ENGEL SOLAR and not to worry. He said ENGEL ENERGY work with big companies one of which was Media Markt. So I paid the deposit. Later an installer came to the house to review our electrical system to see where they would place the cables, he was wearing a T Shirt with ENGEL SOLAR on it. I immediately got in touch with the representative and he said do not worry they are ENGEL ENERGY. I received a message from the installer that they could not proceed with the installation. I immediately contacted the representative and he put in a claim for the deposit back. He said that we would receive it in our bank account in 5 days. Months later and after contacting him again and again he said his work was done and he had made the claim for refund and that I should be patient the money was being returned. I eventually contacted the ENGEL ENERGY head office, they asked me for my bank details for the refund which still has not been refunded. After chasing them they said because if clause 9.3 ENGEL SOLAR would not return the deposit. If I had know that they were in fact the SAME company I would never have signed the contract. I have been mislead, misinformed and fell for this hard sell. I trusted the word of their representative.