Travelocity
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If I could rate a "0" i would
If I could rate a "0" i would, however not an option. The worst customer service i have ever experienced. i have been a travelocity customer for many many years. i have booked many trips with travelocity, i would expect some type of respect for being a long time customer, however what i am experiencing is the worst of its kind. i honestly feel like i am about to lose over $4000 us dollars for a family trip that was to start 6/5/2020! Family summer trip for 4 passengers to europe has become a nightmare with travelocity. I understand that we cannot travel due to covid-19, but why can't travelocity do the right thing and treat their customers with respect while helping to adjust travel dates or provide the proper credits with confirmation emails. I am speechless, how is it possible that they are getting away with this terrible service and with my money! I have been hung up on multiple times, been on hold for an average of 2.5 hours with no solution and call dropping with no return calls from them. It is currently 3:07AM, i am on hold while I am writing this review on my mobile phone and I am also seeking assistance thru their chat with an agent option online. absurd right? But i am hoping that one of them will get the flight tickets rescheduled faster than the other. I cant get a refund because the airline policy is not providing that option. I can only get a credit for a future flight.oh did i mention that this is my 6th attempt this evening in trying to reschedule flight dates for 5/2021. I started calling since 3PM, sad to say that at 3:07AM. I am still trying to get help on my 6th call and chatting thru the website support link!!! The rep claims she is trying to get supervisor on the line for special approval, WHAT???