An easy experience changing car insurance
Great communication,clear, smooth and easy to understand.

Great communication,clear, smooth and easy to understand.
I was lucky enough to get a young consultant named Jake. He made the whole experience of getting quotes for 3 vehicles and a caravan super easy. He was polite, cheerful and very patient. We are now saving over $1000 a year. Thank you youi
My customer service operator was amazing. So wonderfully helpful and polite. Put me at ease and could not do enough for me. He is an absolute delight and a pleasure to speak to. Youi, you have an asset with this gentleman 👏
Very Prompt and Professional
Great customer service. Made my day by reducing my premium by nearly 500AUD.
Dalene was very helpful, professional and had a lovely phone manner. Thank you for making the claim and details all so easy! Much appreciated Dalene.
This the 1st time I speak to a person for car insurance and not a computer she was so hopeful with all the inquiries about the policy and over $400 in my pocket thank you Youi
Cleo was delightful to talk to and very patient with all my questions. She was knowledgeable and went through all the details until we arrived at a suitable plan for my car insurance, which saved me around $200 a year.
Annoying to have to get the quote over the phone; other providers let you do it all online
Clear and easy to understand..very polite and efficient consultation
Found all Youi staff where very helpfull Claim was settle quickly. Thanks to all Involved
Jamie from Youi was great in getting an insurance policy and having experienced a policy previously with great prices and service Jamie listened to my needs for another insurance policy and was extremely supportive, respectful and was proficient. I love Youi, they are cheaper and their standard of service is excellent, changing insurer to Youi for all my insurance needs was cheaper and gives me reassurance that I was covered financially. I genuinely recommend Youi because of my experience with them.
I always go another insurer as I just bought a new car and got a quote from Youi which was $400 less with heaps more extras .
My consultant was professional and clear as to what could be done. I appreciate the positive attitude and effective service provided. It’s not hard to be nice. Thank you Youi for awesome service and someone I could actually talk to. Well done!!
From the moment we connected with Wayne we knew we were in good hands. Warm, efficient and putting our needs first, he led us through the sign up process professionally and with a personal touch.. We are extremely happy with the service and insurance we received from Youi.
Love dealing with Youi. Everyone I have dealt with at Youi has always been awesome and Casey was no exception. Polite, freindly, knowledgable and provided a great quote. Thank-you.
They really are the only car insurer that isn't out to abuse you. Their employees are super knowledgeable and helpful. Doubt I'll go elsewhere again.
Michelle was very helpful and easy to understand. Although it was probably still a call centre, it was like the old days, when you'd ring a number, your call would be promptly answered, and you'd get help from someone who sounded like they cared. Premiums were comparable with existing policy with RACV but lots of extras included plus easy to interact with.
Great service awesome savings.
Always excellent service. I now have all my policies with Youi
Based on analysis of 5 reviews rated 1-2 stars for Youi
“The agent was very polite, personable and helpful”
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8 months ago
The agent was very polite, personable and helpful. Unfortunately the quote from his company was more than 3 times more expensive than the next worst quote. I requested 4 quotes in all for my caravan.... See more
8 months ago
Glad I made the switch. So far service has been amazing. Friendly, helpful and knowledgeable staff. Very little wait time when calling. I have piece of mind knowing that in the event of and incident t... See more
8 months ago
The staff member was great. I have 2 motor insurance policy's with Youi. Got a quote for house and contents, they were over $400 more expensive? Never had a claim.
8 months ago
I could understand the person on the line (lol), but seriously, I have other vehicles, bikes Caravan Insured with Youi and as I have always got a very competitive Policy, I decided to do it again. I'm... See more
Youi receives high praise for its customer service, with many reviewers highlighting the friendly, helpful, and knowledgeable staff. Consumers appreciate the quick response times and the ease of communication, often noting that their inquiries are handled efficiently and pleasantly. Several customers report significant savings on their insurance premiums, which adds to their positive experiences. However, some reviewers express dissatisfaction with the quotes provided, stating that they can be significantly higher than competitors, which detracts from the overall value proposition. Despite these concerns, the majority of feedback remains overwhelmingly positive, emphasizing the quality of service and support. Overall, Youi is viewed favorably for its customer care, though potential customers should be mindful of the pricing discrepancies.
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