Yorkshire Dental Suite

This is the worst customer service I have ever received. Over a 9 month period I have had every appointment cancelled last minute and rescheduled for weeks later. My treatment plan has been delayed by over 3 months due to errors by staff at YDS who have admitted fault but have not offered any compensation. I feel they care more about getting more Instagram followers and new patients into the practice than they do about providing a high quality service for their existing customers and providing good customer service.

A very good surgeon & quick efficient. Everything was explained & extremely well done. Would highly recommend Yorkshire Dental Suite, lovely staff.

I had 2 implants fitted in October 2021 and crowns fitted in May 2022. There was ongoing problems with pain and bleeding in the gums. The practice wanted to be given chance to put things right. Over 2 years of remedial work with 19 appointments was carried out, there was 2 further sets of crowns, surgery to open the gums up to see if there was any infection (there was none). I was told my options were more crowns or remove the implants. Reluctantly I decided on the latter option which made sense given that original symptoms were still present. Implants were removed in May 2024 and had to fight to get my money refunded. During my treatment there was difficulty getting appointments, they cancelled booked appointments on a few occasions, they rang the day before an appointment to inform me they had changed the appointment time. Some of the reception staff were lacking in empathy and rude if challenged about appointments. This is my personal experience, don’t let it be yours and go elsewhere.

Got a lovely call from Josh Cockcroft today regarding the new YDS gold card membership! Thank you for onboarding me, what a brilliant idea.

I have a fractured jaw, can barely talk. I told three of their sales reps who contacted me, that I couldn't even look into it for another 8 weeks......you guessed it another two phone calls from them next day. I don't appreciate being harassed especially when I spent time explaining the situation and was given a guarantee. So if your guarantee isn't worth anything, I will find another dentist!

Had multiple extractions and a root canal, received excellent service and even though there was a mix up on a refund they got it promptly sorted and apologised.

Great service. Doesn't feel like a dentist. Feels like a spa!

I had travelled to Leeds by car and was delayed by traffic jams. When I arrived, I was late by 25 minutes accepted there was no chance of being seen by a dental doctor. However, their Customer Support staff rallied around and made the experience a good one. The Dental Doctor was very professional and showed empathy. Every options was explained and I left their surgery armed with sufficient information to make my decision. I will continue to use their service on account of their ability to adapt to costumers needs.

Had a really good experience getting set up after talking to Mackenzie/Mcenzie if I’m correct. She talked me through the entire process and explained their nonofill procedure. Customer service was brilliant and I also had a really nice chat with her. Definitely recommend.

I was referred here by my friend for implants who gave me a glowing review after a great experience and let me tell you they did not disappoint, every member of the team was so kind and did not judge. My teeth are now gleaming and I have so much confidence. I will forever be indebted to this company for what they have done for me!

I would not recommend this company. Years ago they quickly booked me in for an appointment, quickly took my money but failed to tell me the money is non refundable. When called later to cancel, as other plans came up, they said they are keeping my money. Now that is very bad service from a company which prides itself on positive reviews. Later I was threatened they will report me to some cyber company because I have done a cyber attack and will take legal action over a review from a customer.

WOW what an amazing dental practice, Traveled over a hour to this practice and would not regret this in anyway - registered local to my home but comparing practices that I have attended since a child non of them compare to YDS. No matter the treatment you will receive the best outcome imaginable. Practice is very modernised, clean and the staff are amazing. DO NOT HESITATE TO ATTEND HERE YOU WILL NOT REGRET IT

I recently tried the tooth whitening service, and it was a complete disappointment. The results were nowhere near what was promised- the sales call was horrific, the guy on the phone promised me I would be able to choose the colour of my teeth and I wasn’t, I was also promised a 3 year supply of toothpaste which I haven’t received. If I knew I wouldn’t receive these things I would have went with a different company, I wasted my money on false hope. To make matters worse, when I reached out to the complaints department, she said she will look into it and never bothered to get back to me. It's unacceptable to mislead customers and then ignore their complaints. Steer clear of this tooth whitening service unless you enjoy throwing away your money and being ignored when you have legitimate concerns.

The service is good but unfortunately you cannot get an appointment once you have registered. I have been trying to get an appointment for 3months and told it is a 3month waiting list gor the hygienist. I have now had to register with another dentist just to get an appointment. Waste of time and I would not have registered if I had known this.

I am a retired consultant Anaesthetist and needed multiple dental extractions and fitting dentures. After initial payment of £300 for consultation, I was shocked to receive an estimated cost of £8400 for dental extraction at £500 per single tooth extraction and for dental impressions. Then unspecified cost of fitting denture which I hated to think that it would cost thousands of pounds more. At this stage I opted out and found myself another much cheaper dentist who is more qualified and experienced than this young woman

From my consultation with Dr Imran to the surgery it was a very professional and friendly experience . The staff are super friendly and cant do enough to ensure your comfort. The Dental technician was eccellent his work is first class. I would certainly recomend Dr Imran and his team.

Absolutely amazing service, pretty doctors there as well making you feel welcomed. Excellent!