Xiamen Airlines

China's best kept secret, excellent service & food throughout, and shares sky team facilities on the ground. Will be go to in future, especially if can add additional routes into Europe.

I didn’t know were to begin this airline is the most inhumane airline . Lazy people and no respect everything . I am flight last December 4 last night via connecting flight from Amsterdam to Xiamen , I didn’t know were to begin but this airline changed the gate if boarding without telling informing the passengers, and worse Xiamen personnel stuff told me it’s not their obligation to let the passengers know that the gate has been changed . my boarding pass says it was E17 gate I was already at the gate 4:45pm at designated gate on my boarding pass says. Because I don’t want to be late because I am travelling with my 3 years old son with me , hungry and tired we waited there until 7pm in the evening note that the gate open on 7:45pm I checked the screen it was still gate E17 so me and my son waited there until we didn’t noticed the time it was already 8:05 pm and other flights were boarding , I was shocked because nobody were saying anything not even saying that the gate has been changed to E22 , I was worried and asked the airport stuff about the gate and nobody could say anything but instead this personnel told me to run at T6 office for information flights and connecting flights only they told me that it was changed to gate E22 I was running with my 3 years old son tired and hungry to be at the gate only to tell me gate was closed and it was not because of my negligence but your airline negligence I missed the flight, that cost me a lot of money , I booked this flight because my father died and his burial is on December 9 . You can imagine the stress I have . And right after I said why your airline didn’t say anything about changing not email not a text not paging while I heard lost and found and many things paging but that gate has been changed I didn’t hear or even on the E17 tv screen didn’t say anything that the gate was moved to E22 nothing and Xiamen personnel told me that it’s not their concern to inform the passenger that the gate has been changed ? You tell me who got the problem here but your airline . I travelled often and this year 6 times 2 months ago back to to my home country different airlines when they are delayed or change the gate they inform passengers . I just could held myself in stress and angry how your personnel talked to me and doesn’t care not even a piece of humanity for my son who was crying for hunger and tired , my flight was actually from Brussels to Manila so Amsterdam to Xiamen is my connecting fligh,t our flight from Brussels to Amsterdam via KLM was delayed 30 mins I received email that they were delayed . They took responsibility and informed passengers but Xiamen didn’t do anything . I am angry with your personal stuff in Amsterdam during that flight . I didn’t get his name but he was very rude and inhumane for blaming me and ur airline’s negligence his negligence I am only asking compensation from the hote flight that missed because of this from Manila to my province . Everyone at the airport was feeling sorry to me . Because on how your airline treated me . I am only asking for compensation , I have very little money left with me to be able to pay everything . And by the way I also have back in forth ticket the same airline on January 16 back to Europe and I am really scared and trauma how you treated me and my son . I’m only asking for compensation to get me a hotel because it’s late in the evening but your personnel want me to go back to Belgium where I live . I spend more than 24 hours here for nothing waiting for my next flight instead of mourning the death of my father. Flight MF819 Amsterdam to xiemen date December 4 .2024

Cant fault them. I have flown a lot of airlines in the oast. Xiamen is as good as any out there.

Not possible to check in online. Horrible website.

My Paris-Seoul journey with Xiamen Airlines was nothing short of a nightmare. Without warning, they rescheduled my flight 24 hours before departure (MF826), forcing me to exchange 50+ emails just to receive minimal compensation for an overpriced last-minute hotel. After landing in Xiamen, we were inexplicably trapped on board for TWO HOURS, nearly missing our connection. The horror continued when I discovered they served food TWO MONTHS past its expiration date on the Xiamen-Seoul (MF871) leg - an inexcusable health hazard. The final straw? My luggage vanished upon arrival in Seoul, and attempts to contact their so-called customer service have been futile as they seem incapable of basic English communication or even responding to emails. For an airline operating international routes, their incompetence is staggering. Save yourself the headache and book with ANY other carrier - the slightly higher fare will be worth avoiding this complete disaster of an airline. Currently pursuing this with aviation authorities as this level of service is simply unacceptable. Rating: ⭐ (1/5) - Would give zero if possible.

We used Xiamen Airlines to fly from New Zealand to Europe and back. Flights were a lot cheaper than other routes but went without any problems. Pros: Price Xiamen is not a bad place for a stopover On time Movies and games onboard Cons: Communication and app in Chinese Booked via booking dot com (because Xiamen website didn’t work) No vegetarian food onboard

Xiamen Paris en Boeing 787, 2 repas servis. Chek in rapide, environ 15mn. Notre avion a décollé avec 30mn de retard pour cause de chargement cargo, le personnel en a profité pour servir les plateaux repas. La compagnie me paraît professionnelle et bagage reçu à CDG en 5mn après l'immigration. Je reprendrai cette compagnie.

Eerst waren mijn ervaring met Xiamen Airlines redelijk Nu zenden zij doodleuk een bericht dat de aansluitende vlucht MF 819 een dag later wordt. Over mijn voorgaande vlucht van Amsterdam Xiamen wordt niet gesproken. Zij hebben een kantoor in Amsterdam maar het telefoonnummer 00318000205888 klopt niet.

Was worried by the many bad reviews but it was half the price of other business class tickets so decided to try it out. It was excellent. The fastest check in, helpful, friendly and attentive service, food was ok. Best part was the seat as it was so spacious, there was a big screen, multiple storage cavities and very comfy. The lounge at Tullamarine was ok but at Xiamen it was crowded and not enough seating. There was a Big range of food available. A hassle was the hour long delay for the connecting flight to Paris so that was not ideal. But I’d prefer the delay while they check the plane to make sure it is safe… All in all was a great flight and I’ll definitely be returning

They offered compensation for my lost baggie but the money never arrived and also ignoring my emails. Dont recommend.

Don’t know why people rate it bad, it was an absolutely great experience, good food, multiple times my belly was full, enough to drink too, great movies to watch or games to play on the screen before you, blanket, little pillow, I slept very well thank you. Lovely service, lovely people. Free very good I think 4 stars hotel in the very vivid lively city centre, if you have a transfer next day, smelling amazing, great rooms, great breakfast. 1 time I had to pay 20 dollar taxi I think because early morning, other time the taxi back was 3 dollar so make sure to at least have some Chinese currency. The ride to the hotel was free though. Lovely lovely. I’m very satisfied with their service. Thank you Xiamen airlines!

Worst airline. Don’t fly with them. 不推荐! They split the seats up for passengers on the SAME booking and blame customer for not arriving 3.5 hours before departure to check in at counter. A flight from Xiamen to Singapore filled with elderly passengers - they DID NOT USE THE AIR BRIDGE! Made all the elderly customers climb up and down stairs painfully, take the bus and climb more steps, for both departing airport and arrival airport! MF 885 12 March 2024 5.30pm flight. Rude ground staff at Xiamen airport, please educate and train. Upgrade your system. And I need to repeat, a full-fledge airline charging good fees should use the air bridge. You risk elderly passengers injuring themselves and potential lawsuits.

Bad experience with Xiamen Airlines! Very unprofessional customer service manager on duty on 1/29/2024 in Changle International Airport ! Without finding a way to solve the problem but only wasting my time !

I bought a business class from Amsterdam to kualalampur malaysia and i only had 3h transit to china and according to china government less than 24h traveler do not need to get transit visa and the xiamen airline crew has not a good knowledge and they deny me boarding and i have suffered loses and now they are even care to check what mistake they have done to refund my ticket money even.its china..before you buy any chinease products you have to think 2 times.don ever buy china flights ticket because they have no care and no customer service and will lose your money

We recently booked a trip to Osaka from Melbourne with xiamen airlines economy. We were sceptical booking this as we havent travelled via this airline before and the reviews from many flyers wasnt very positive. However we got very reasonable prices and decided to choose our own adventure and so glad we did! The flight had good seat space, leg room, in house entertainment, great meals, very good service by very polite crew members, very punctual, not long queues or waits to check in, board or offboard. Since we had overnight stay in xiamen, we were also provided transit hotel with 2 rooms (as we were a family of 4) at no cost that included really good buffet breakfast and also were arranged shuttle transport to and fro at minimal charge. The rooms were very clean, spacious, had a scrumptious breakfast and we had just the rest we needed between the flights. We had such a great flight and would definitely recommend and travel with xiamen again. Need more airlines like this 👍 PS: written by a genuine traveller with a limitless passion to explore.

De l'embarquement à Voyageant 2 à 3 fois par an entre Taiwan et la France depuis 12 ans, ce voyage fut le pire. De l'embarquement jusqu'à la récupération des bagages, tout a été catastrophique... bagage détérioré, remplacer par la compagnie par un autre, d'une valeur 2 fois inférieure à ceux endommagés, alors qu'il était neuf. Cette compagnie est a fuir comme la peste

First of all I have to admit, the price is INCREDIBLE! The option to go from Tokyo to Melbourne was half the price than any other airline. And 2(!) checked in bags were already included. So even cheaper than half the price. I was thinking of giving 3 stars just because of that to be honest, it's so rare nowadays. If nothing else, I do believe their pricing is fairly honest. Well then, on to the contra. Chaos. Utter Chaos. It started at the airport when I tried to check in. I was late, and the only one there, worried I wouldn't make it. Yet it took them more than 20 minutes to finally let me go. I did not have to repack, or else, just none of them knew what to do. But I made it, all good. First nuisance came though: I did not receive my special meal. I am not sure if that was because I booked through a agent who may have not forwarded the info, or if it was the airlines fault. But I talked with them and wanted to make sure I would get my request meal on the following flight. They said yes, they called ground and I will definitely get the special meal. Good then. NOW: Chaos erupts after landing. Chinese transfers are always a hastle, but this topped everything. After dozen controls, I stood at the baggage claim, confused. Do I have to get my bag? No, I didn't. But have to go through customs regardless. So I have to scan all fingerprints and officially enter China. I have to look where to get my second ticket now. They were not able to hand it out in Tokyo. I run around asking. Getting sent to counters, being told I have to pass security first. (Like they let me through without a ticket). I run there. Of course they don't. They tell me a different counter, no one there. I find a person of the airline again, the send me to the other end of the airport. After ANOTHER customs check. I end up in a massive line and have to wait over an hour with every other foreign person to get my second ticket. Finally receiving it, I tried to ask quickly if I will get the special meal? He didn't know.... Another hour later waiting in line for the actual security. I end up at the gate. They say I will not get a special meal.... I was pissed. Exhausted. In the end they did somehow manage to get me a spare special meal. But it was still the worst travel experience of my life. Since I am poor, I will probably do it again tho. The price is that unbeatable.

Voyage avec cette compagnie aérienne détestable -6 modifications de vol avant départ avec vol aller comportant une escale de 28h à Xiamen et vol retour 39h à xiamen. Aller: Partie le samedi midi arrivée dans la nuit de dimanche à lundi en comptant le décalage horaire. Retour: partie le jeudi en fin d'après-midi pour arriver dans la nuit de samedi à dimanche à Paris. -batailler pour avoir le droit à un hôtel fourni par la compagnie à Xiamen. 2h d'attente à l'aéroport au comptoir à l'aller et 3h30 au retour. -5 jours de séjour perdus dans les vols et escales avec 3 vols aller et 3 vols retour. -Les agents de compagnie ne parlent pas anglais, ce qui est le minimum pour une compagnie aérienne. - une valise perdue à l'aller -2nde valise cassée au retour Dans l'avion, pas de place, le personnel ne parle pas très bien anglais. Demande de plat végétarien lors de ma réservation de base non prise en compte. Espace très réduit pour les jambes. - après demande de dédommagement pour la totalité des péripéties de ce voyage On me propose un dédommagement de 25e sur un billet avoisinant les 1000e Et de plus, il me faut forcement un compte en banque de Chine pour percevoir cette indemnité qui ne dédommage même pas les frais de valises... Je déconseille fortement!! Fuyez

Where to begin? Chaotic and uncoordinated from beginning to end! Their booking site shows one price in the calendar, then much higher when you go to book. You try to request a special meal: after a lot of emails and even requests to send your passport by email (!) you are told it can’t be done. Meat meals only. You try to check-in online. “This option is being implemented”. Except it’s not. The flights from Amsterdam are jam-packed and everyone’s randomly allocated a seat before checkin is opened, so there’s nowhere to move seats to even if you come early. Yes you could (perhaps) have bought a seat during booking if you feel $54 US is a fair price for 67B. The booking process loses my frequent flyer number (deliberately?) Confusing emails (some only in Mandarin) are sent about how to pay for a return flight if you’re denied entry for covid reasons. You have to register a RAT test on a dysfunctional government website (yes, August 2023 and still RAT tests!) Airport Checkin is full of misinformation: Skyteam check-in staff have been told that bags and boarding passes are good only to Xiamen, then you’ll have to leave the airport and go through the whole process again. This is “because there are so many people on the flight”. Hello?!! Amsterdam to Xiamen is chocklablock full, with nice attendants, reasonably clean plane and 31” legroom, but it’s chicken or beef only, and no bassinets mean screaming babies are randomly scattered around the plane. People who wanted windows have been given aisles and vice versa, couples seated apart, etc, and it was all solvable; 11hrs is a long flight. “De-planing” is met with long unexplained delays. Xiamen airport is a confused mess. Eventually, after 90 minutes chasing our luggage, it’s discovered that the bags DID go through, but it’s not possible to check-in till 3hrs before the next flight (9hrs). You have to join the massive customs queue anyway. Transfer passengers are guided (well, not really … you eventually find it by queueing in the wrong place) to a subterranean basement for 6hrs; I try my luck with the free hotel. 2.5hrs after landing I’m there. It’s good (but be prepared to share a room), but you have to find 100 yuan somewhere for the taxi (on a Sunday it was only 25 each way but you should allow 50). Money changers charge a whopping €5 commission even for small amounts. Hotel has no free wifi for foreigners and staff speak zero English. Check in again (regardless of whether you went to a hotel or not) maximum 3hrs before the flight. Oh, except if the immigration or customs officers have found something they don’t like about you. My neighbour (from Spain) was detained by them for 3hrs over questions about her Australian visa which were already resolved in Amsterdam. She shouldn’t even have had to deal with them as she was planning on staying in transit. Once again the terminal wifi is not working for foreign phones. There’s no help desk. Sit in boredom in an extraordinarily dull terminal. Yes I saved €100 but it was absolutely not worth the hassle and stress. Stick to more professional airlines.

Bad bad airline; our flight was cancelled due to typhoon. Till there possible, but this could have been clear much earlier then while boarding... Then sending us to KLM for rebooking, which is not done by KLM but they should do this themselves. They have no ground crew that could answer questions and you're handed a phone number in CHINA to call...?! This is absurd. You're send home whithout information and perhaps tomorrow you can call, because the ground crew can't help you out. Period, end of story... More info; I was informed by (Chinese written) emails to enter a health form on a Chinese website. Not easy, but with google translate (rediculous!) i succeeded. I talked to another passenger that called to Xiamen air on Schiphol (probably working there at special moments?) and heard she didn't have to have that health form because it was only a stopover, but the chinese embassy, my emails and security that spoke to her at schiphol, said differently. Who wants to gamble with Chinese security when landing in China...? Not me