West Shore Home

3.568862275449102 out of 5 stars
3.6
Great167 reviews

TrustScore

3.6
3.568862275449102 out of 5 stars
Great
5 out of 5 stars
99
4 out of 5 stars
5
3 out of 5 stars
5
2 out of 5 stars
8
1 out of 5 stars
50
167 reviews in total

Review summary

West Shore Home has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Very satisfied with shower installation.

My husband and I recently had a shower installation through West Shore. The installers, Shane T and Grant did a great j...Read more

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POPULAR
1 out of 5 stars
1/5

They quoted me 15k for a basic shower…

They quoted me 15k for a basic shower replacement. That's ridiculous 15k. They'll rip u off.

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POPULAR
1 out of 5 stars
1/5

West Shore left a bad taste with me

West shore Company takes advantage of elderly people. My mom was quoted a price of $30k to replace the tile, basic tub, ...Read more

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POPULAR
4 out of 5 stars
4/5

Good service but I expected more!

Good service but I expected more!

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🔥 High engagement

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DANNY LOWRY
DANNY LOWRY
1 reviews
about 1 year ago
5 out of 5 stars

Matt and Jonathon …

Matt and Jonathon did a very professional job installing our walk in shower. Started as soon as they arrived and did not stop until finished. They were very polite and helped us to locate both grab bars and soap dishes. Thanks alot Danny and Marie

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over 1 year ago
5 out of 5 stars

Just had my second door put in by West…

Just had my second door put in by West Shore. James P. and Jake H. did a top quality installation.

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Missy Dolle
Missy Dolle
1 reviews
over 1 year ago
1 out of 5 stars

Nothing but LIES

We were told we would be receiving a sliding door on the back patio with screens and they came to measure everything and it didn’t have it included. For almost 11k I would think it would be standard. The sales rep told my husband he would send a new contract over to sign the new contract and we have yet to receive it!! Now they want to charge almost 4k to cancel!!!!! Stay away from this company- they don’t tell the truth and then overcharge /charge if you choose to cancel.

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over 1 year ago
5 out of 5 stars

Ricky and Theo were very friendly

Ricky and Theo were very friendly. They were efficient and very professional. We will recommend West Shore to anyone who needs a bathroom remodeling.

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Cathy
Cathy
1 reviews
over 1 year ago
5 out of 5 stars

Monte and Bryce they did a beautiful…

Monte and Bryce they did a beautiful beautiful job I would recommend they to do my floors next

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over 1 year ago
3 out of 5 stars

The shower was what we needed, but....

The shower was what we needed and looks nice. The are better than a tub surround but not as nice as tile. The problem was that they used a screw that went through the wall and was visible on that side. We did not see this until they left. We called and someone was sent out about 2 days later. He cut the screw back and left the hole. When asked if they were going to fill and paint over the area they damaged, they said no, we would have to see to it. Seriously, you damage someone property and you do not make good on the repair? We had to call someone else to come fix the area.

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Luis Gonzalez
Luis Gonzalez
1 reviews
over 1 year ago
1 out of 5 stars

Disappointed

West Shore Showers provided us with a beautiful shower that has significantly improved the look and accessibility of our bathroom. The showers are spacious, luxurious, and comfortable, making a noticeable positive impact on our home. However, the process of installation was less than ideal. It took nearly three months to complete the shower, and four different teams were involved in the installation, each seemingly worsening the situation. The shower wall where the main water lines are located was not leveled properly, leading to further issues. The bathroom doors were uneven, and the window frame was improperly done. One of the workers shattered not one, but two glass doors on my front porch. Young, inexperienced installers were left unsupervised, which led to more mistakes in the installation process. The installers used dirty white mats to supposedly keep my floors free of debris, but they actually brought in more dirt and debris with these mats. Overall, I was very disappointed with the installation. Would I use their services again? No! While the final product is satisfactory, the journey to get there was fraught with challenges. Improved supervision and better-trained teams could have made this a much smoother experience.

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Yin Young
Yin Young
1 reviews
over 1 year ago
5 out of 5 stars

I had WestShore Home install a new bath tub and surrounding walls.g

I had WestShore Home install a new bathtub and surrounding walls in my bathroom. Jake Kulp and his coworkers, Scott and Mike did an amazing job. Jake answered all my questions and concerns with patience and was detail-oriented throughout the whole installation process. Jake, Scott and Mike worked well together. They were courteous, friendly, professional, and cleaned up everything when they finished. They were great! I would recommend them for in home upgrade.

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over 1 year ago
2 out of 5 stars

Detail seems to evade this team and based on my experience watching them and having to be there, I cannot recommend them.

They do not return phone calls for work they don't complete, nor also answer about issues their past efforts have created.

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over 1 year ago
5 out of 5 stars

A satisfied customer!

Christian and Donald came to my home to remove a cast iron tub and replace it with a walk in shower. They were both friendly and answered any questions I had. I was impressed by their work ethic and how they worked without taking time for long breaks. The completed job is well done and I would recommend them to do any work at my home.

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Stacey Marie
Stacey Marie
1 reviews
over 1 year ago
1 out of 5 stars

So I had 8 windows installed & 3 of…

So I had 8 windows installed & 3 of which would NOT stay up. West shore holmes had someone come out at a later date to fix them, and when I asked to be compensated for my inconvenience they gave me some bs story. NOT IMPRESSED!! Should have gone through Anderson instead. When I get my bathrooms redone, I'll be sure NOT to have West Shore Homes do it so therefore they just lost a customer. Hope your happy WSH!!!

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Mike Grant
Mike Grant
1 reviews
over 1 year ago
5 out of 5 stars

I am 100% satisfied with West Shore…

I am 100% satisfied with West Shore Home that I have to leave a review. From the first phone I got to the salesman (Jackson Barber) to the 3 workers (Jacob S., Scott S. and Naim J.) who came to change my bathroom. These 3 workers went above and beyond to make sure I was up to date on every step of the job. If I had to have people work for my company, I would thrilled to have people like this work for me. Not only threw out the job they kept my home clean, it was cleaner when they left then when they started. I could not be any happier for a job Well Done. Thank Guys From The Bottom Of My Heart. Michael Grant, Eastampton, N.J.

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Roy Peters
Roy Peters
1 reviews
over 1 year ago
5 out of 5 stars

Roy Peters

Great service and great work

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Robert Harris
Robert Harris
1 reviews
over 1 year ago
5 out of 5 stars

Robert Harris 4635 Guilford Forest…

Robert Harris 4635 Guilford Forest Drive. Great Job by Macon and Alex.

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Jean Yates
Jean Yates
1 reviews
over 1 year ago
5 out of 5 stars

Great salesperson who was knowledgeable…

Great salesperson who was knowledgeable of all aspects of our shower. Nick and Drew did an awesome job with installation! Love iy

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Betty Tejada
Betty Tejada
1 reviews
over 1 year ago
5 out of 5 stars

West Shore Homes - Job well done

West Shore Homes: Team that I work with: Mr. John Smith, Jared R. and Charles P., great work (Team) at the beginning I was not to certain that my decision was the best, but now that I have the final product terminated, I only regret not doing the replacement of my front door earlier, Mr. Smith, Jared, and Charles, went above and beyond to describe to me precisely what the final product will look like, and they were not wrong, “Thank YOU” , Jared and Charles explain everything again before they start and after conclusion of the job, again they answer all of my questions – THANK YOU; in closing, I will recommend West Shore Homes to my family and friends anytime. Job well done.

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Janet Young
Janet Young
1 reviews
over 1 year ago
5 out of 5 stars

Excellent job

The guys were great. They arrived on time. Everything went smoothly. I love my tub and shower. The guys were Eli w, Sean S, Zachary B, Kevin L, Shae H, and Chris M. The design consultant was Chris Clark. They were great! Thank you.

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JoJoStan
JoJoStan
1 reviews
over 1 year ago
1 out of 5 stars

UNREALISTIC have a townhouse 19000…

UNREALISTIC have a townhouse 19000 quote for walk in shower, Not happening. Also, don't fall for free installing JOKE.

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over 1 year ago
5 out of 5 stars

A Satisfied Customer!

I had Westshore install a new shower for me and the result is beautiful. The representative took the time to show me many options and answer all of my questions/concerns. The installers (Xavier ad Tyler) were on time, were very courteous and efficient. They cleaned up after themselves and a supervisor stopped by to ensure that the work was being done satisfactory. I highly recommend Westshore!

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Tom Morreale
Tom Morreale
1 reviews
over 1 year ago
3 out of 5 stars

Not satisfied with the outcome.

Considering the fact that it cost me over 23 thousand dollars to remodel two bathroom tub remodels I realized that you have no control over the amount of water pressure coming at you in the shower or tub. Really no control as to the amount of water nor do they in stall a shower head with any different settings. How cheap can you get. Then they screwed up by breaking an existing tile they used bigger molding to cover up their error. They never saved one tile from their previous day's tear out. No sense what so ever. Needless to say I am not thrilled with their finished project. Tom M.

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