West Shore Home

I had all of my windows replaced in March. The team was there right at 8am ready to roll. I had a crew of about 6 guys working on the job and they were able to replace all of the windows, clean the windows, and clean the whole area of the house where they worked all by around 4pm. They were good about communicating with me throughout the day with status updates. They also did a walk through with me to evaluate each window to make sure I was happy before they left for the day. It was my first time replacing windows and the team they sent out was excellent. The windows work really well, and I'm very happy 2 months later.

This is the worst product I have ever used the calking has been replaced 2 times mold comes through th inside of there calk it sucks don’t use there product they don’t stand buy it

We got our walk in shower back in February 2024 We have had people come out three different times. Come to find out the installer never put plywood on our back wall of shower which it is bowing out because it was not done right. Now the whole thing has to be redone . I'm very upset that now we will be without a shower again. For the money that we paid this should have never happen. I would not recommend this company that did a very sloppy job.

I had a very nice day with Tommy. He was very polite and listened to my concerns. He fixed everything I asked of him. He did a wonderful job. Please hire more people like Tommy. He was very knowledgeable. You could tell by talking with him that he really loves his job. Thanks so much for sending Tommy.

First let me start with saying I feel it is very important to tell the truth. We were told the shower was designed for vets. My husband is in a wheel chair & we were anxious to be able to have him enjoy a shower. It is not a wheel chair shower. The president & CEO of your company said he was proud to give back in a meaningful way. Though we still have to work to pay our bills we were charged an outrageous price as with in a matter of about 4 months since the shower was put in, we have had to call 3 times with problems. The first problem the one who sold it to us put in a proper shower head he could reach. The other 2 times a young man came to fix the other problems. Third problem he was not able to fix because they had to order what was needed. We could have had a shower put it by another company for $5,000. less. But since what we were told could be sooner and would work for my husband, we were anxious & went ahead with this which w now regret very much as it is not what was told. We would never recommend this company at all.

Harrison came to my home to show me the options and explain the process. After being notified that my door was ready ahead of schedule, Paul and Robert arrived on time to install my new front door. They were courteous, pleasant, knowledgeable about their work and did a great job. I was kept informed before they arrived. Robert and Paul made sure every little detail was taken care of before leaving. They showed respect for my home and belongings and left my home as clean as when they arrived. Great Job! I highly recommend West Shore Home and would use them again.

West Shore Homes contractors did a great shower remodeling. Jake is very knowledgeable about installing West Shore products. Sotèlo works well with Jake. Gregg came and helped Jake with the job. Jake takes pride in his work. West Shore my contact written by Joseph was carried out to the letter. Thank you.

Starting with Ryan Frazier who laid out the company history to instill trust in our decision. My husband and I were home thru the entire installation. The work crew came in and they each had a position and they went to work-very orderly with no doubt they knew exactly what to do and were very polite and respectful. Our crew was top notch as far as we were concerned consisting of: Juan, Alan, Jesus, Kevin, Demond and Dennis: their workmanship was impeccable and so appreciated until the last tarp was rolled up. A++ our decision to go with West Shore Home was not made on a whim-in fact it took literally years! Amazing quality & appearance!!

I had a stroke and had no grab bars in my old shower and love the grab bars and feel much safer in my new shower.

One word to describe our experience with this company: Nightmare. Have plenty of pictures if you want to see. Do not fall for their scam sales tactics, especially how they really play up that it'll be complete in one day. It's "complete" in one day with shoddy workmanship. Also, EXTREMELY overpriced. They come to fix their mistakes (like leaving work out of code, punctures in piping, incomplete caulking that causes water to dribble out of the bottom of your shower onto the floor in multiple places, unlevel shower doors so they don't even close correctly or completely, a bubbling shower wall, and more...), costing you more of *your* time; yet, here I go to flush my new toilet and the handle breaks. This is after two full days of them *re-doing* the *entire project* and then a guy having to come after-hours to fix a leaking fitting-- while I was trying to get dinner on the table. Them redoing the job included them having to replace the toilet and floor they damaged during the initial job. Little snapshots of this whole experience. Saying yes to these people was a bad decision. And it feels worse that it seems like we worked with overall dishonest people. You have to know what questions to ask, you have to bring in a level and check them along the way, and they "upgrade" your project during the "fixes" when they had "guaranteed" the best at the start! For the price, we had assumed we could initially take them at their word. Unless you want to pay an arm and a leg for a *major* headache, learn from us and seriously just run.

Checked with several contractors to remodel the master bathroom. Contacted WSH and decided to have them do the remodel. Decided to do 2 and 1/2 bathrooms (3 in total). Team consisting of Wyatt c, Paris M, Stan P, David, Chris, Arron A, Tony, and Dustin did a tremendous job in completing all three in just two days. The installation was smooth and professional. I would use WSH again for other projects. The pricing was very reasonable.

Deon Trowell and Alexis Gant, where extremely positive and addressed all my concerns. A complete delight to work with and an asset to the West Shore Company.

Tim White arrived on time and organized. He came to determine why my small shower (6 months old) was leaking. He determined the lower caulking needed to be removed and redone. He worked efficiently and did not leave a mess. He explained that I was not the cause of the leak (as many of us homeowners believe we have done something wrong). I am puzzled however why a shower that is used by only one person, three times a week would need to have this repair so soon. I also had the opportunity to clean my shower head. I can't reach it, and Tim took it down made a few repairs and gave it to me to clean it. What a good feeling. I am grateful to Tim for tweeking my new shower. I'm wondering if a "tweeking visit" should be part of the process. Also I am grateful that I could afford to have my old shower replaced in 8 hours rather than 7 weeks as it usually takes the traditional bathroom/shower makeover.

The outside of the new front door looks great. However, I was told that they would measure the old door space which consisted of a double door and that the new door would be custom made to fit the old space exactly, but the door designer did not take into account the material to hold the new hinge and that required the door to shift an inch. That meant on inside they had to shift everything an inch that left a hole in the mop board and a hole in the LFP floor and damaged the drywall on the left side of the door for a 1 inch strip that will need to be repaired and painted properly. Very poor measure and design work

Technicians arrived on time. Completed the removal and installation of front door in a fast and professional manner. Work area was cleared and trash disposed. Dennis and Josh representative the company in a positive manner.

The installers was very professional. And hospitable,wife love her new walk in shower. I would recommend westshore.💯

On January16, 2025 Matt K., Seth S., and RJ H.,showed up on time.They explained everything they had an order to do. A tub to shower conversion, anew toilet and floor. The hall floor was covered.The counters were covered. As they started working the trash was removed as they worked. Every step of the way we were informed about what they were doing. At the end of the first day the shower was installed and the floor and toilet was removed. On the second day the shower bar, shelves and shower seat was installed again asking us where we wanted everything. The floor and toilet were installed again asking us which way we wanted the floor installed. When everything was finished Seth went over everything with us and asked if we were satisfied with their work. All three men were polite and friendly. They all knew what they were doing. They all worked as an excellent team. I would definitely refer these men and West Shore Home to family and friends

Their prices are exorbitant, the choice of materials is poor, such a scam company. I am honestly surprised that they get any customers -- $25,000 for a shower surround, vanity, and new toilet!?!?! Was able to get it done by a real contractor, including tile work, for half the price.

If I could give zero stars, I would. In August, we had our doors replaced by West Shore Homes, and shortly after, our 4-year-old floors began separating. Initially, we assumed the issue was due to cheap materials from the builder of our home. However, when we tore up the floors to replace them, we discovered water damage caused by water leaking under the new door. The water had even run down the wall into our laundry room. We reached out to West Shore Homes, and a manager came to inspect the damage. Instead of taking full responsibility, he tried to talk us out of replacing the subfloor. He assured us they would fix the damage, replace the laundry room floor, and even reimburse us for some of the flooring costs. However, they insisted that we pay for the flooring upfront and said they would only reimburse us after they approved what they were willing to cover. He also promised we would get a call back within 24 to 48 hours. That call never came. We followed up multiple times, only to be told again and again that we’d receive a callback. It never happened. Eventually, we contacted someone at corporate, who claimed they had more influence and even texted the manager directly on our behalf. Still, nothing—complete radio silence. At this point, it feels like we’ve been ghosted. When I tried to post a comment on their Facebook page about our experience, they blocked me. This isn’t our first issue with West Shore Homes. A few years ago, we had them install a shower. Since then, we’ve repeatedly dealt with mold issues. They’ve replaced the caulk three times, but this last time, they charged us for it. Now, we’re forced to dry the shower with a towel after every use just to keep the mold at bay—an exhausting task, especially since I’m disabled. Their complete lack of care or accountability has left us no choice but to involve an attorney. If you’re considering West Shore Homes, think twice. Their poor workmanship and abysmal customer service, particularly at their Louisville office, have caused us nothing but stress and frustration. Save yourself the headache—go with a more reliable company.

West Shore Home Maryland has very bad service! There should be an option for zero star to rate them. I should have believed in all of these reviews. 1. The promise of - One day remodeling done right is a lie! You will end up missing your work/business just to wait for them to come and finish their work. This is just their promotional statement but it is different in the contract, so please do not be fooled. 2. Salesman will lure you with all the promises but totally different from contract. Ours was Mark Lyn. Pls read the contract. Learn from my mistake. He said that warranty is transferrable to new house owner so as to entice you to continue with the project with them. Totally a lie! 3. The warranty they are promising is not from West Shore, but from the manufacturer! So do not be lured by it as well. 4. Their customer service and whoever Kelsey is, I think do not know what they are doing. They just do the scheduling and know nothing about the work. They will promised for the repair of the damage they do to be finished on certain days but do not know what they are talking about. 5. They are so proud to say that have their own people doing the job, unlike, other companies, but yeah- “their so called people who were trained” are the ones who caused the damage to our house. Do not be fooled by their ads. West Shore sucks!