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Review summary
Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm.
My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle!
I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!
Had a gold star service done. Was anything but a gold service first and last time using this wash.
The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with.
They good if you need a quick clean don’t bother spending too much with them it’s pointless.
Will wash it myself over the weekend.
GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.
Had my car in for a valet at Waves Widnes Tesco on 23/07/21 came back immaculate. Back in again 01/08/21 only to discover it was damaged (see profile picture) - lacquer flaking off rear bumper. Reported it straightaway only to be passed back and forth from the franchise’s owner and head office, with final response from head office a total disgrace.
£200 repair. Utter unprofessional muppets!
TERRIBLE. RUDE , LIE ,AND SPEAK IN FOREIGN LANGUAGE TOGETHER
He charged me £40 To include 2 front seats being valeted.
I collected car after an hour. One seat untouched with stains still on.
Told them to do the 2nd one.
Then one in charge started on it and I went to collect. They had wet both seats again .
When I asked why? He tried to tell me Muhammad wasn't happy with it so has done my seat again ! They were very intimidating.
Told them to give me a breakdown of cost as each seat should have been £8 each.
He then said they had polished it ...didn't look like it!
They had no right , because I am a woman of a certain age, to take advantage .
I was so angry I couldn't argue anymore. They still shouted at me through my closed windows as I drove away
Will NEVER return there
Over charged me @ £20! And did a very poor job. I felt like I was in a flea market haggling prices as a customer before me paid a lot less. I ended up going home and wiping down all my surfaces again. Very poor job.
I would not recommend this service.
The staff at Hythe Southampton are extremely rude. I contacted them directly as well as Waves head office but nobody cares or is interested. Very unprofessional, they don't deserve your money!
Went to this car wash based at the Tesco in Towcester. Superb service and top quality clean in and out. Have been using them for years and will continue to use them. Highly recommend!
I had the entire car cleaned inside and out at the Tesco New Milton carwash. My car was filthy throughout but these guys did a superb job, I cannot fault them! They transformed my car to the cleanest I've ever seen it. Pleasant friendly crew. Recommended.
Horrendous!!!Was with my daughter when she took her…
Was with my daughter when she took her car to be washed and cleaned inside. We told the man that we needed to be leaving by a certain time. But he assured us that the car would be ready. Unfortunately when we returned to get the car. The windscreen had not been touched wheels not done lots of dirty marks remaining. He asked for £40 but we questioned the clean. We offered £20 and he said no give me £30. The man refused to give the keys back to the car until the money was paid. They were very intimidating. We paid the money to be able to leave. Had I have not had a meeting to get to then I would have called police. They did not do the job. As we drove away the lady cleaner blew a kiss in a very patronising manner. We will certainly NEVER visit them again. Advise to anyone avoid. Prices are also extremely overpriced in comparison with other hand wash places.
Went to Waves Stockport Tesco today2nd time here
Paid 50 pound for a Valet absolute rip off !! Tyres not even blackened I had to clean the wheels myself when I got home
They are crafty as they park your car away from the area so when you pick it up and pay for it no one is around
Avoid Avoid Avoid !!!!!!
AVOID, AVOID, AVOID Waves at Tesco, The Meadows, Blackwater.
Took my car there to be cleaned and they took the paint off from around my boot. When I complained they guy said don’t worry contact this person they will sort it! When I asked them ‘didn’t you notice you were taking the paint off and stop?’ They looked at me like I was an alien! Obviously blind as well as stupid!
Company have denied all responsibility and now I’m left with a hefty bill for a respray.
I called in to wave at Pembury car wash guy was rude I work for Tesco but he said my I’d wasn’t possible to give staff discount avoid at all cost prices change depending which one you speak too try Tonbridge much better than these guys 0/100 only put 1 star won’t let me do any less
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