Great service and comms. Keen prices and fast delivery.
I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.
Inefficient, untrustworthy: AVOID THIS COMPANY
AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility.
Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS!
I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated.
Other reviews would appear to confirm this company cannot be trusted.
NOTE: Usually my Trustpilot reviews are positive!
Inconsistent, fail to notify when items are out of stock
Inconsistent, have made four orders with them, two have had issues:
- one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me
- one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item.
Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services
Be very wary of this company
This company has no phone line! They claim to do customer service by email but they don't respond for days!
I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person.
5 days later and despite emailing daily I'm no further forward with sorting it out.
I've had to buy from another supplier and hope
I eventually get a refund.
