VinatisUK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Good choice of wines, reasonably priced and delivered in good time. Packaging is strong and delivery is via DPD who alwa...Read more
Very transparent purchase experience, expedient delivery internationally.
Wonderful selection of some of our favourite wines, always so well-packed, always "kept in the loop" so we know when the wine will arrive, all Customs Documents etc dealt with silently, no hassle ever. We cannot fault VINATIS - thanks again and again - great Company!!
Lovely by wines when and if they actually arrive. The service is very slow and customer service team seem to think the non-arrival of the products they sell is the customers problem not theirs. Non-responsive to enquiries. Really terrible service and erratic delivery . Sadly i would say you should avoid Vinatis if you are in the UK as they seem to be unable to control delivery .
Great service. Ordered some Swiss beer for a friend. Seamless transaction. Good delivery time.
Order was quickly progressed and into the system and then arrived as expected in the timing expected. Reliable service.
This is my first order from Vinatis. I was looking for an non alcoholic version of Pernod, as I like the aniseed flavour, and it can be good for digestive issues. As far as I know this type of drink isn't available in our UK shops? Found a drink called Pacific, on a web search, which led me to Vinatis. It's zero alcohol and zero sugar. It's really lovely, and a little goes a long way. I add water, or tonic - whatever! Think I prefer it to Pernod. Thanks Vinatis. I'm so pleased to have found this.
Order was easy to place and delivered quickly after it was received.
Absolutely brilliant customer service. Great products at the best prices. Will continue to use.
Came across Vinatis a few years ago looking to source a particular wine, brexit caused issues but these were quickly circumvented to order placed and received. have now ordered additional bottles without a scent of issue, brilliant. Vinatis have a great range, smaller unusual brands that 'supermarkets' avoid, at great prices and great delivery. Couriers are a perenial problem ands need strong management to maintain service and quality
I ordered 3 Magnumns of Moet & Chandon in a wooden presentation box as prizes. One box arrived damaged so I'm unable to offer this as a prize. Vinatis Offered me a £10 credit on my account - thought this was VERY poor customer service, and have said they will not replace the broken box even though I explained this was a prize. Vinatis offer a good selection of wines, however I won't be using Vinatis again as they can't guarantee quality and more importantly won't rectify issues.
Great beer, great service 10/10
As usual our wine delivery from Vinatis arrvived in good order and on-time. Great work!
Excellent wines and secure packaging. Have been enjoying them for several years and fully recommend Vinatis.
I have ordered from Vinatis previously and this delivery was also very good. The white wine was a good variety which I had chosen. The delivery was on time and very well packaged. It is always good to receive French wine which you cannot buy in the UK Dennis
Good range of wines,. Competitive prices. Quick delivery.
Very quick delivery
Great website, with an excellent range of wines. Delivery was quick
Great price for a wine that is hard to find in the UK. However, very poor customer service and communication around tracking and delivery. Received several emails on day of order confirming payment, clearance by customs and shipping had all been completed. Then nothing for a week at which point I chased it up to be told the consignment hadn't been cleared by Customs. I sent screenshots of the email saying it had ( a week previously) and Hey Presto I get a text from the courier saying the parcel will be delivered that day! Very poor, feels to me that they didn't bother checking the tracking information before replying to my first email and just tried to fob me off. Not sure I would be confident ordering from them again.
Delivery was on the expected day. It took a longer time than expected for the order to be processed. I seemed to wait a long time to receive the order.
Great selection and reliable recommendations
Excellent range of wines, good delivery, pleasure to deal with.
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