VinatisUK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Good choice of wines, reasonably priced and delivered in good time. Packaging is strong and delivery is via DPD who alwa...Read more
Very transparent purchase experience, expedient delivery internationally.
The Ricard gift set is an Xmas present for my husband who is a lover of this iconic French drink. The order/delivery process was impressive. I will definitely use Vinatis again.
Great service. Wines arrived quickly and efficiently, as ordered. Thank you
Great service. Absolutely perfect delivery times and great bottle received. Well packaged and just what we wanted. Thanks team
Love Vinatis. Great wines. Great prices. Quick delivery
I was thrilled by the prompt service, speedy delivery, and immense choice of wine. Some fabulous lesser-known superstars as well as big names. Anyone who likes to drink good wine should take advantage of the great deals on offer.
havent tried yet.Excellent service and very prompt delivery.Will certainly order again
Competitive prices and swift delivery!
The champagne arrived really quickly and was packaged superbly! I haven’t tasted yet as it is a special treat for Christmas. But a great experience and will order from Vinatis again!
Perfect from order to delivery. The wines are superb too.
All went exactly to plan, from ordering to receiving. Wine is excellent a always
I was looking for a particular rose wine which I came across in a restaurant but wasn't able to find in supermarkets and Vinatis had it in stock and better pricing. I was hesitant as I have never used this store or heard of it. I am pleased to say the order arrived safely and on time and I will be ordering from this store again.
This is my second time I have been purchasing wine here. Many wines to choose from specially the red wine. Excellent service and delivery with care .
Happy with the service. Delivery within time frame stated. Well packaged.
These are being saved for Christmas as they are special wines. I have no doubt they will be great. I have been please with wines I've purchased from Vinatis before.
Excellent service great wine.
Ordered on line on Saurday but they recorded wrong delivery address. No customer service on week-ends so emailed with 'NEW ADDRESS FOR DELIVERY' Went onto website for telephone number (england) but on Monday at 8.00 am message to say no telephone number as vast amount of telephone enquiries so had again to use Email. Sent three emails with specific instructions DO NOT SEND TO FRANCE please responde to my (now five emails). Email later that day saying Order Processed. Again emailed do not send to France - later in the day Tuesday - delivery will be in the morning at 8.00 IN FRANCE.!!!!!!!!!! I decided that there wasn't in fact a Customer Department and had to order from another company for my sons (three) and wouldn't recommend this company as NO CONTACT with them whatsoever. Very, very disappointed as their offers looked quite promising.
Excellent selection; very good prices and excellent ordering and delivery service. All carried out under the Covid Crisis lockdowns- well done!
AVOID VINATIS AT ALL COSTS. We have ordered several bottles of wine from Vinatis on Nov. 5, 2020. We have been informed by Vinatis and DPD that the shipment would arrive to our doorstep on Nov. 16, 2020 (Already significantly later than their promised 3-5 business days delivery). We have stayed at home for the entire day in anticipation of the packages arrival. We were even following the DPD delivery truck with our package tracking number using their online platform, so that we could see exactly where their delivery truck was up to the minute. We have been informed by both DPD and Vinatis that the shipment arrived at 13:01 to our doorstep. This was not the case. We were home the entire time, including during this very moment. No package has arrived, we have also checked the entire building including with neighbours, no package has been delivered on this date, at this time as they claim. We have been in contact with both Vinatis and DPD, both still insisting that the delivery occurred to our doorstep (where we were waiting) and taking ZERO responsibility in the process. We have also not received any offer for compensation or a replacement shipment. Vinatis claims that this was somehow our fault and responsibility. For a first time buyer, this is extremely disappointing. I would strongly recommend to avoid purchasing from this company based on many aspects including but not limited to speed, accountability, service level and customer support.
I ordered Beaujolais wine to celebrate the Nouveau at home this year (restaurants and bars being closed). Vinatis website promises "Guaranteed Chronopost delivery on Thursday 19 November if you order the 17th." in relation to the Nouveau wines. I ordered on the 10th and still haven't received the wines, nor tracking details to advise when they will be delivered. I have tried to contact Vinatis about this but, so far, have been met with silence. I'll be hesitant to use them again and I'm writing this review as a warning to anyone else who might consider using Vinatis to buy wine for a specific event or occasion.
Checking out was not a simple task but worth the hassle. Service and value for money is very good arrive on time, will use again.
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