VinatisUK

I needed to amend my order and found the customer service team so accommodating - perfectly handled my request! Great company to deal with, friendly and very efficient. Well done and thank you.

Poor service. I accept mistakes can be made but when they are it’s how they’re dealt with that makes the difference. I have sent two messages with all details and waited more than 24hrs as requested but had no response to my messages in relation to incorrect(cheaper) items delivered. Not a great first time customer experience!

12 BOTTLES ORDERED.... 6 BOTTLES DELIVERED NO EXPLANATION.... DPD REDIRECTED TO MATALAN ABERYSTWYTH 11 MILES AWAY THIS HAPPENED LAST TIME I ORDERED 17 DAYS ORDER TO DELIVERY order damaged in transit again... asked for my bank account to be credited.

Our champagne was delivered quickly and safely. It is a particular favourite, especially at christmas time. Well done Vinatis.

My order was dispatched quickly and delivered well packaged. I found the wine cheaper during this time so messaged Vinatis with the details of the website offering the cheaper price. Within a day or 2 the difference in what I paid had been credited back to my bank account. Amazing service and I would definitely buy from this site again

Order arrived on time. 12 days it took to deliver to the uk. Website specifies 10-14 days they delivered on time no damage to the ordered products. Read some bad reviews on this website not sure why they deliver and stand to their word. Can’t comment on wine I don’t like it my dad and grandad will be the judge of that.

Everything is amazing, as usual. Very fast delivery. I like vinatis, because there is full information about products.

Good website and easy to order. Kept up to date regarding customs delays which were as expected. Delivery was well packed, I would use this site again.

I ordered from VinatisUK as the prices were very competitive and included UK Vat and Duty so nothing extra to pay. The wines were perfectly packed and delivery was prompt.

Excellent service thanks. Well packed. Took 14 days, but that’s fine as was indicated at time of order. Any delays seem to be due to customs not Vinatis. I will be using again

Very swift process. Cheap shipment cost. I am already saving money for my next order. 😜

I chose Vinatis UK as they were the only supplier confirming that my delivery would be on of before the 18th November.I had arrange for a group of friends to celebrate the wine . It did not arrive until 2nd of November which was the date offered by all other suppliers, some of which were offering Beaujolais Nouveaux of a higher and more reliable quality.The Pierre-Marie Chermette was truly a Vin Ordinaire. Little if any typical bouquet of nouveau. Most dissapointing.

Great service fast UK delivery. No issues whatsoever. Great bottle great price . Will definitely order again. Thank you

We fancied some Corsican wines after enjoying them on holiday, and Vinatis was one of the few places that have any. Ordered twice now, and very happy both times.

I have now used Vinatis twice. My only bad experience was outside their control and related to UK customs. Even then, delivery was reasonably prompt. What is great is their choice of good wines at all price ranges. Will continue to use them.

Vinatis provide a first class service of spectacular wines. DPD the courier could have been better

Received order number in two deliveries over two days. Second delivery repackaged by DPD but contained 4 bottles and broken glass NOT 6 bottles as ordered and paid for. Have sent duplicate emails with different photos as I could not attach two photos to a single email. I await a reply and recompense.

The ordered wine came really fast. As for tasting it, will have to wait, as it is a xmas present.

I have been a customer of this company for a while. Very pleased initially. Good choice of wines, attractive prices and okay deliveries. Lately, though, they have been badly let down by their courier and they are letting themselves down through very poor customer service. My most recent order was late. I was expecting four boxes and only two arrived. Surprised to see that the supplier's website states that everything was delivered. After contacting them I received a non-committal reply and was sent a dispute form for the courier, which I filled in and returned. Since then, nothing. My order has not arrived, no money has been refunded and I have received no assurances. Will give them another day or two and then dispute the charge with my credit card provider. Very, very disappointed. For Vinatis: Order ID: 2047873

Good prices, and most of all very fast delivery!