VinatisUK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Good choice of wines, reasonably priced and delivered in good time. Packaging is strong and delivery is via DPD who alwa...Read more
Very transparent purchase experience, expedient delivery internationally.
A fantastic selection of wines, have taken my first delivery and am thoroughly enjoying the Chateau Maillet Pomerol as one of the 4 bottles I ordered. I've been looking for a high quality supplier and can certainly recommend Vinatis
all has been okey
Found a couple of wines that I couldnt get anywhere else. At a good price and free delivery too. Will def recommend Vinatis to friends and use as my supplier.
Delivery was incredibly fast! Very impressive. Had the wine in a restaurant and found this vineyard/supplier. Easy to Use website, great customer service.
Brilliant service, kept me updated about a delivery date/ time - the wine I purchased was exactly what I was looking for and absolutely delicious - I 100% recommend them and will shop here again
Great service and reasonable delivery costs considering they are based in Annecy.
Despite a customs’ delay of a few days and my 3 items not arriving together the reassurance given by Vinatis and the carrier was appreciated. The 3 bib wines are good value and as they are being enjoyed I shall certainly reorder.
The process for ordering was seamless and my wine was dispatched very promptly. Standard service takes upto 14 days but my consignment was delayed at Customs so arrived a week later than expected. Vinatis customer care were brilliant throughout and provided information & reassurance by return when I queried where my order was. It was worth the wait as the wine is delicious!
The cider is excellent and, despite the travails of Brexit, arrived in record time. Thank you.
Always an excellent service! Orders despatched promptly, in strong well-packed boxes. Delivery couriers used in the UK are good too, so no delays at this end. Altogether, buying through Vinatis is a very satisfactory experience - and the prices are good too!
Product is great but delivery was a disaster. It was due to be delivered on Friday for my daughter’s birthday and I waited in all day … on Saturday DPD messaged to say they had a problem so it was now Monday. Unfortunately it came too late for the gift I’d bought it for - I had to buy a replacement at a local wine shop!! So frustrating…
Great service. Great wine!
Ordered 6 magnums 9ish 3 arrived! Called DPD in case 9 e left on the van t9 be told that one had smashed! They could have left a note to this effect. Vinitas website very difficult to make contact. P,ease May I have the other three magnums which are paid for?
Excellent customer service, great prices for quality wines,we live outside the UK and find getting New Zealand or Californian wine is difficult and expensive, we were able to get the grape we wanted at a good price from Vinatis
Still waiting on a response to my complaint after a completely different wine carafe was delivered to me vs what I ordered. First reached out on Friday as soon as I received the wrong item but no response till now. Unfortunately, I’m now resorting to leaving a review here to see if someone will finally reach out. Trying to be patient but this isn’t exactly leaving me with the best impression so far! On the plus side, the wines I also ordered were great though. EDIT: So it’s nearly 24hrs after the below response was posted by the Vinatis team and still no one has reached out. My order number is 234457 - each time I have sent my complaint I have received an email to confirm that my message was sent successfully. So the suggestion that nothing has been received is questionable. In any event, will someone finally figure this out and send me the actual item I have paid for? Or will I keep getting empty promises like the below simply because I’ve complained on a public forum? Final Edit: Still no further response from the Vinatis team despite the claim below that an account manager was dealing with my issue. So I suppose that is ~£300 down the drain. An expensive lesson - this is the last time I shop with this company. Prospective customers beware! 1 star from me - dreadful customer service and the lack of any real intent to rectify an issue they have caused to begin with is what rankles the most. I will be disputing with my card company.
the delivery came on time BUT the courier ignored the arrangement agreed with Vinatis 2 days earlier to leave it in the porch if I was out. It was left OUTSIDE the porch door leaving it wulnearable to theft, the very reason I had arranged to have it placed INSIDE. I did not expect to have to tell the courier tp leave it inside when it was one of the options I chose. Disappointed in the courier.
A great site to order French wines, some of which are hard to find here in the UK. Ordered a box of 6 and will order more when we can afford to. Delivery took about a week which is fine, and prices are very reasonable. Recommended A++++
Vinatis is my favorite online store 🤗🥂. Very easy to order, full information for every position and fast delivery.
Not for the first time only half of my order has arrived, Vinatis seem incapable of using a courier (DPD in this case) who can deliver all the order at the same time. A week after the fact I received an email from Vinatis saying the partial order had been returned to their premises, I am still awaiting a refund though. This will be the last time I use Vinatis.
Delivery was quick and very well packed. 5 stars!
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