VinatisUK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Good choice of wines, reasonably priced and delivered in good time. Packaging is strong and delivery is via DPD who alwa...Read more
Very transparent purchase experience, expedient delivery internationally.
The order arrived just in time for Christmas. Delivery was reasonably priced but tracking was a bit frustrating as most of the info arrived on delivery day. When we ordered we wrongly assumed that it was a UK site which we then chose to avoid delivery and customs delays.
Easy to order, when I did have a problem it was dealt with quickly & recified, with a follow up email to check that everything was OK! Excellent customer service & a great company to buy difficult to find wines. The price is competitive too! I always use this company.
Arrived just in time for Christmas Delicious white Chinon. Will buy from Vinatis again. Some initial issues getting my account working and had to reset password but then no problem. 👍
Had the wine I was looking for (it's not in shops) and delivered very quickly. Packaged well and just what I ordered. Have tried OTHER wine suppliers with disastrous results. I have found Vinatis excellent and will continue to use them.
Simple to follow Internet site,compétitive pricing and timely delivery
Company sent to wrong address despite me contacting customer service and then assuring me they would ship to correct address. It was also left on front porch even though I hadn't authorised safe place. Terrible first experience with the company
Super wine, at a very reasonable price,not available anywhere else. Delivered a few days earlier than expected, in time for Christmas. Highly recommended business.
Excellent Cotes de Gascogne as before, delivered in great condition and really well packed. Well done Vinatis !
Ordered champagne weeks ago but nothing turned up.Contacted the help line three times before I got an answer that there had been a mix up with the courier. The order was eventually received some weeks late, but was fully complete. I guess something can go wrong with any order but the lack of response from the helpline was unforgivable.
There were no problems at all it arrived at customs then delivered buy dhl the hole company are greatly run and Cedric was very helpful and of course the champagne was great value so no complaints from me
Very good service. Will definitely use again for future wine purchases.
Never used vinatis before. Easy site to use. Very competitively priced. There is a 6-10 day lead time which was achieved despite it being December. Excellent packaging and good comms on shipment.
Delivery took 18 days from payment and missed the birthday it was a present for. Communication was also slow when I chased it.
Ordered wine on Dec 12, still showing as not collected by delivery comapny on Dec 22, no response to three separate contacts on their website and two contacts via Facebook messenger. They have my money, I have no wine and they do not respond. Avoid.
Ordered my three bottles of POL on 10th December. Was cleared from customs on the 12th and nothing since - no updates but very quick to take my money I emailed customer services (again) on Tuesday 19th - and nothing since. Not even the courtesy of a response. Highly unlikely we will be having POL on Christmas Day as we usually do...This company seems very hit and miss...I will never use them again..
Ordered a couple of cases on 10th Dec for Xmas and immediately got an email saying it might be delayed (delivery was supposed to be 5-10 business days), this was immediately followed by another mail saying it was dispatched!? Tracking number suggested it was released from ‘customs’ (bonded store?) in Oldham on the 11th but not heard a peep or had an update since. Chronopost / DPD tracking not changed (other than the delivery now disappearing from the DPD app) Have emailed them and used their ‘contact us’ function on the website but heard nothing for over a week despite offering a ‘response within 24h’ Now unsure whether to stick or twist and get another £350+ of wine just in case this is late as they can’t be bothered to give an update. Used them a few times before iirc pretty sure this will be the last.
I ordered 6 bottles of champagne on 1 December, after 19 days I have had no delivery information from Vinatis and there is no telephone number to contact them. I would actually now like to cancel the order altogether as I have no confidence that my order will arrive.
My account also shows no action since 3rd Dec. 2570424 nor answers to 2 email requests for news. However it arrived in tact and perfect today. All that was needed was that I was kept informed Thank you
Ordered 3 bottles of wine on the 1st of December. Received a ready to ship notification on the 3rd December and nothing since. Customer service can’t give me an ETA and can only say it is stuck in customs. I return overseas on the 23rd so it’s looking like I won’t receive anything. UPDATE - received wine today (20th) - shame I had to chase but happy in the end
We placed our order on the 02/12/2023 and have not yet received our order or a confirmed delivery date And the site has no usable contact
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