VinatisUK

It seems the only way to get a response is to write a bad review. My first (and substantial) order was a bad experience on two counts. 3 bottles of wine were cloudy and tasted bad - on trying the first I immediately (the other 2 remain unopened) complained and have heard nothing back 3 bottles of wine were not delivered - the 3 I was particularly excited about receiving - i did hear back about these and although they are still in stock, they will not send them but only offered an excuse as to why they will only offer a credit note or a refund. In the meantime I have had several emails selling more special offers - these come on a very regular basis but the wine I bought and have problems with is obviously of far less importance than this! Not off to a good start!

Good price for nice champagne, and delivery within projected timeframe - even at Christmas ! Will certainly use this site again.

Terrible customer service. Ships from France. No contact telephone number. Don't believe their so called response times on their website. Took 4 days to get back to me to then tell me nothing about my delivery date. Would only say it had been released from customs. To top it all I got another reply saying it was dispatched and with me soon, 2 days after it had actually been delivered! So that person hadn't even checked their syatem or with the courier! Abysmal. Really think twice about buying from this company and don't if time is at all a constraint.

I have used Vinatis multiple times and they have not failed me yet!! Great wines and their delivery is always fine. One time there was a box with 2 broken bottles and they refunded me immediately.

First time Vinatis customer. Very good wine selection and after an exhaustive research, were the only supplier who had exactly what I was looking for. Order process very simple. The wine was delivered when the carrier said it would. My order was fulfilled direct from France. No hesitation in recommending Vinatis. Welll done

Great wine but very slow delivery. I know it’s Christmas but took 3 weeks.

Excellent all round service and great wines thanks!

Bottles arrived in good condition, Been looking for this brand for a while.

This Christmas was my 3rd time of ordering with Vinatis. Great selection of wine and good value for money. Have always had a positive experience with Vinatis.

Great shopping experience and variety. If based in the UK, delivery can take a week it seems with limited comms for a few days.

Accuracy and speed of order fulfilment. Wide range of offers, taking into account the needs of potential customers

A good choice of excellent wines which we are thoroughly enjoying. Delivery was a bit slow however, but would definitely buy from them again

One of the boxes in my order was damaged and held by the courier. It took 2 messages and over 48 hours to get a response from customer services and I know have to wait upto 14 days for the offered refund. This is a shame as my first experience of Vinatis was very positive and they offer wines which are hard to find elsewhere. However I shall think hard before using again.

Order cleared customs 1st December , have sent 2 emails asking for update both said the same- order cleared customs and DPD will contact me with delivery date, emailed again 16th asking for date of delivery or refund - NO response No Prosecco NO Refund !! Avoid this company, I don't think this order was ever dispatched.

Another reliable and fast delivery of wine from Vinatis. The choice of wines is very large and there are useful reviews of each one. Ordering is straightforward and the delivery is quick and economical. Thankyou again, Vinatis.

Great selection of wines. Very prompt delivery.

Never got my order and despite reaching out to Vinatis twice, I have still yet to be contacted despite their promise of "you will be contact within 24 hours of your request" or have this amended by anybody.

Did not deliver 6 wines, no response to messages. They have taken my money and ran

Easy to use website and clear ordering procedure. Delivery is not quick but the goods arrive very well packed.

Great prices, quick delivery with email notifications at every step. Would recommend.