Review summary

Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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SJ
Travis Perkins Plymouth (Sutton Road) Go Above and Beyojnd

Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!

L
Mistake with an order!

I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn

MM
Travis Perkins Rhondda are superb

Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.

Best team - Mike, and Canterbury branch

I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.

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All reviews

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Showing 261 - 270 of 996 reviews
pb
1 out of 5 stars

DONT HAVE ANYTHING DELIVERED FROM Travis Perkins UNLESS YOU WANT SAND GRIT OR CEMENT ON YOUR CAR WHEN THEY LIFT IT OVER IT

SAME OLD CRAP WITH Travis Perkins denied responsibility even though Cleary see lorry tiffing wood over my car tense why grit sand and cement from the bottom of the pallet was on my car its brand new as well it definitely wasn't there before and have been told I can go through insurance avoid like the plague its also going to be on every social media site and email and calls to come the car cost me thousands and I'm going to make dam sure it will cost tp a lot more

Date of experience: August 10, 2024

MS
1 out of 5 stars

useless App…

The most useless app for finding a product on their app is absolutely disgraceful. How this company still in business only God knows

Date of experience: August 10, 2024

MM
2 out of 5 stars

Utterly ridiculous from a nationwide business

I believed I had booked a large drum sander to utilise to finish a project. I had confirmation in my email to say I had indeed booked a sander along with the price. The email said someone would contact me about pick up/delivery, nobody did. I then phoned to ask someone what times etc I could collect and was told the person to speak to was busy. I left my phone number and the person never phoned back. I then phoned the next day to enquire when someone would get in touch and was told that the website is rubbish and even though I had booked equipment through the website staff are not notified and therefore are unaware. Was then told that the equipment was not even available. The person I spoke to then contacted other TP branches to try and find what I was looking for, but warned me that even the price on the website would not be correct! How ridiculous! The only reason for the second star is because the member of staff I eventually got in contact with, tried her best to be helpful and managed to secure me the same equipment from a different tool hire business. I felt she went above and beyond. Travis Perkins you are a large business, if your website is outdated and doesn't work then disable it! Totally stupid to let people book hire tools and then arrive to collect only to be told the website doesn't work! Sort yourselves out.

Date of experience: August 9, 2024

Y
5 out of 5 stars

Emergency delivery.

Having been let down for a delivery of a bulk bag of Type 1 MOT by Wickes, Nicole and the team at Travis Perkins Basingstoke, stepped in. They ordered and delivered within three hours at a great price. Throughout my distressed call, Nicole was polite and helpful. Jeff the delivery driver was also helpful. Superb customer service... I will definitely use them again!

Date of experience: August 9, 2024

PA
5 out of 5 stars

Great service 👌

Dealt with TP Cranbrook for years, and they’re always really helpful. Shane, Martin, and Phil have always accommodated deliveries to suit us, and have been very competitive on prices. Never had an issue using them!

Date of experience: August 9, 2024

MM
1 out of 5 stars

Can’t compete with any local DIY store…

Can’t compete with any local DIY store when it comes to price so stopped using them! Normally pays to have a trade account but that’s not the case with TP

Date of experience: August 7, 2024

A
5 out of 5 stars

Got us out of a Jam!

After being let down by National Tool Hire, we needed a cement mixer urgently for some home renovation work. Called up the Redhill branch and they were extremely helpful, even helping load into our 4x4, with good customer service throughout. Where one company fails another prospers and this company appear to do things really well.

Date of experience: August 7, 2024

JB
5 out of 5 stars

Tamworth Branch

Great service received. Thanks to Chris the manager and his team. Would highly recommend.

Date of experience: August 6, 2024

C
1 out of 5 stars

Systems must be awful with incorrect stock list

Rang Guildford branch up to ask about stock. They confirmed stock, drove from London to find out no stock. 💩 show of a branch

Date of experience: August 6, 2024

TB
5 out of 5 stars

Tamworth Branch - Extremely helpful!

Dealt with Chris, helped out with the order we placed, really helpful and easy to work with!!

Date of experience: August 5, 2024

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