Great service
Great service
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Fast delivery
Fast delivery
I ordered an item on a Sunday and it…
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
Perfection!
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.toolstation.com
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
MJ
Polite and efficient.
Polite and efficient.
Date of experience: June 25, 2025
GS
Delivery was terrible
Delivery was terrible, the original delivery date was missed as courier turned up 2hrs after the time slot provided and no one was in. Re-arranged a new date, courier didn't show up and then changed delivery date to next day without informing me. Courier again didn't deliver the item as scheduled. I rescheduled delivery again for the following day. Goods where delivered eventually at 4th attempt.
Date of experience: June 25, 2025
L
LEE
US
SHAMBLES
Toolstation as a company are great apart from the fact that they insist on using Evri to deliver parcels who are USELESS. They failed to find our company on a small trading estate last week TWICE despite me passing on a telephone number, a W3W address and a Google Co-ordinate point. The goods were then returned so I stupidly re-ordered expecting better. Evri failed again yesterday, and there has been no update for over 24 hours. The chatbot is useless, and if you call Evri customer service, you keep being told we are already looking in to this parcel and that the team will be informed that I am chasing again. One word - SHAMBLES. Evri are a shambles so I'm afraid Toolstation that as you continue to use them, you are too.
Date of experience: June 25, 2025
KF
What a great company
It is so easy to order online. The order is more or less avaiable immediately. Collection is instantaneous. All at great prices, Well done Toolstation !!
Date of experience: June 25, 2025
jm
what a brilliant team in linlithgow…
what a brilliant team in linlithgow branch go over and above to get my products. Thanks Tracey
Date of experience: June 25, 2025
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