Review summary

Toolstation is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

I ordered an item on a Sunday and it…

I ordered an item on a Sunday and it was delivered on Monday! Very impressed.

Perfection!

Got what I needed quickly and easily. Very friendly service, which adds to the great experience.

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All reviews

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Showing 861 - 870 of 996 reviews
S
5 out of 5 stars

Toolstation are great

Toolstation are great for fulfilling my tools/DIY needs quickly & affordably

Date of experience: June 25, 2025

NL
5 out of 5 stars

The order was confirmed within about 30…

The order was confirmed within about 30 minutes and I collected it without any problem about an hour later. Perfect.

Date of experience: June 25, 2025

c
5 out of 5 stars

Friendly helpful staff

Friendly helpful staff

Date of experience: June 25, 2025

S
5 out of 5 stars

Great helpful and cheerful staff.

Great helpful and cheerful staff.

Date of experience: June 25, 2025

WH
5 out of 5 stars

First time using Toolstation next day…

First time using Toolstation next day delivery,all went well & arrived on Sunday when I would have expected a Monday arrival. No complaints there.

Date of experience: June 25, 2025

BS
5 out of 5 stars

Excellent collection ,helpful workers…

Excellent collection ,helpful workers and friendly

Date of experience: June 25, 2025

C
3 out of 5 stars

Ordered 2 items for Saturday delivery…

Ordered 2 items for Saturday delivery but only one turned up. The other turned up the following Monday. I enquired with customer services and simply got a notification that the enquiry had been resolved because I received the item late. No explanation and no refund of extra postal charges

Date of experience: June 25, 2025

R
5 out of 5 stars

It's always good service at Bourne branch.

It's always good service at the Bourne branch, they are always cheerful, helpful, and everything is ready for me to collect. 10/10.

Date of experience: June 25, 2025

AR
5 out of 5 stars

Easy to order and a good price

Easy to order and a good price

Date of experience: June 25, 2025

PJ
5 out of 5 stars

SIMPLE PURCHASE

SIMPLE PURCHASE. IMMEDIATE AVAILABILITY GOOD SERVICE

Date of experience: June 25, 2025

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