Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
CS
Honestly the best estate agents we’ve…
Honestly the best estate agents we’ve ever had, and this is our sixth move. Claire Blackham is efficient, reliable, and very pleasant to communicate with. All the team, Chris and Jamie likewise. No other agents have come anywhere near their quality of service. There is no b%#!%t! Well done!
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EL
Thank you for Ali at Chester Branch
Ali from their Chester office has always been on hand to help look after our tennancy for which we're very grateful. Issues of any size/duration to fix are either resolved/currently being resolved by a lovely team of Ali's key contacts we've got to know a few of and feel very comfortable with. Lovely apartment we're proud to rent and help look after for our landlady - who we also owe our thanks to!
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VK
Amanda was very helpful
My kitchen hob needed a replacement and I raised my concern on Fixflo as I should. Later I rang Amanda (Thornley Groves, Sale Branch) to check the issue and she dealt it with care and got it resolved with a very short notice considering the situation. Really appreciate Amanda's help and support :)
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DC
Clare and her team did a marvellous job…
Clare and her team did a marvellous job in handling what turned out to be a long and complex sale process. - much more so than either of us would have envisaged at the start. Clare knew just how to manage the difficult situations based on her wealth of experience. Moreover, she was a delight to work with, always available with updates, and adept at keeping me calm! I have no hesitation in recommending her and her team.
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AM
Difficult property to market...
It can be very difficult choosing an Estate Agent to pursue your objectives but I can honestly say that all the chaps (male & female) at the Altrincham office really went out of their way in the efforts to secure a sale of a difficult property. No illusion about the task but very pleasantly surprised by the effort and enthusiasm of both the letting and the sales team. Thoroughly professional. Guess what? You get what you pay for...
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N
Avoid at all costs
Everyone I know who has been a tenant in a Thornley Groves property has had a bad experience and talks about how they are not fit to be letting agents. Thornley Groves have consistently been bad estate agents. Through my 5 years of living in a Thornley Groves property their staff struggled with basic processes such as writing tenancy agreements in a timely period, communicating with the landlord and giving notice about the end of the tenancy. They intimidated my former flatmate into leaving the property. Every time we interacted with them, they have somehow made mistakes that have left us angry and often out a significant amount of money and or time. I don't know if staff are well intentioned but lack training. Their staff are hard to reach, and are very rude if you can reach them. Repeat experiences of them shouting at customers in the office.
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C
If I could give minus stars I would
If I could give minus stars I would. I let my property with Altrincham branch for many years whilst having to work away. They have taken a lot of money off me for doing so. Unbeknown to me they went against my wishes and let the last tenants have animals and also they had several children. This is a small flat. I came back to so many issues, basically the place was trashed and Thornley Groves would not take any responsibility and because the Lettings person had disappeared there was no accountability. They even damaged the outside walls! And the smell will never leave me. I’m a lot out of pocket and that property will never be the same.Thank goodness for Gascoigne Halman. Wished I’d used them all those years ago, what a difference! Please don’t make my mistake and let your property with Thornley Groves Altrincham. UPDATE: THEY IMMEDIATELY REPLIED TO MY REVIEW TO SAY EMAIL THEM AT COMPLAINTS,LIKE THEY DIDN'T KNOW ME AND THAT I HAD COMPLAINED TILL I WAS BLUE IN THE FACE! SERIOUSLY BAD COMPANY (ALTRINCHAM) AVOID!
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WC
Great support offered by all staff
Great support offered by all staff, got us into our flat quickly and efficiently
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AW
Olivia was fantastic!
Olivia was fantastic! She showed us our dream flat and let us stay for as long as possible and encouraged conversation around the amenities and and liveability of the flat. She guided us through the whole application process and kept us updated. We felt really looked after with Thornley Groves.
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