Thomas Cook Airlines

Used for the first time on the way to a skiing holiday in France. Short flight, no issues. What made them shine was that as I boarded, throughout the flight and when leaving the aircraft, everyone wished me a Happy Birthday. A very human and rather lovely touch which was unexpected but much appreciated. The flight was TCX1529 from Grenoble to Gatwick on 31 March 2019 so, if you are the crew on board that flight, a very big thank you from me! Will definitely use again.

Spent a small fortune on a holiday to Florida, booked months in advance and paid for the specific seats I wanted at a cost of £200, 2 days before flying my seats are re-allocated to someone else, and if I want to choose new ones then I have to pay another £200. Excuse after excuse, the aircraft changed, it hadn't, they needed the seats for special needs passengers, they didn't. Refused to change our seats back, refused a refund. Eventually admitted it was a system fault they have know about for three years - offered money back on seat booking but no apology, no remorse just a resignation from the staff that they work for a company that sells dreams and delivers nightmares.

090419 Manchester to dalaman 0730hrs flight. Woman at check in was rude and unprofessional. Asked me my daughter's d.o.b at check. I replied that you got the passport and it's on there, you are not immigration so what is the purpose of your question. She answer with a threat of not boarding me on the flight. So I told her to try. When I said I will complain to your manager she said do whatever you want. Gets on the plane and struggling with putting luggage in overhead lockers and Male air host stands next to me arms folded just watches. Absolute disgrace. Won't be travelling again with these or recommending them. Smallest leg room I have seen.

Booked some flights through travel republic. made an honest mistake and wanted to make an amendment to the inbound flight which isn't due to take place for another 6 months. Thomas cook refused to budge due to their 'policy'. absolutely no flexibility. they do however offer amendments to people who book with them direct so as a customer booking through an operator (which most people do) you are penalised! offered to pay a fee for the change and all sorts but made no difference. All i got was computer says no and a bad attitude from the terrible customer service - avoid like the plague.

Premium Economy Return to Cape Town Inconvenient departure schedule (22.20j meant meals were being served at midnight when most wanted to sleep. Return schedule better, but food & wine awful! Cabin crew service lacking in some aspects, & poor cabin maintenance, partic seats most of whose recline mechanism hardly worked making sleep uncomfortable. Also partially blocked handbasin drainage. So unimpressed with this airline - won’t use again for long haul!

We returned from hurghada on 18th Feb after a 3hr 35 minute delay from hurghada airport. Whilst delayed nobody at all from Thomas cook available to tell us when our flight would be leaving. Once we got home put in a delayed flight claim only to be told flight landed 3 minutes short of 3 hours which I find very hard to believe. Did anybody on the flight think to log the time the aircraft doors where opened? Hurghada to Newcastle flight mt303 due to depart 18.50 on 18th Feb 2019.

Quite the most enjoyable flight I have experienced in years. Claire (only name I know sorry) and the rest of the crew were exemplary. My 5 year old son was allowed onto the flight deck to meet the pilots and prior to that nothing was too much trouble. I have never seen a crew be so kind, aware and engaged with children on a flight. Perfect start to a holiday, thank you! The flight was MT1796 from East Mids to Tenerife on 16/02/19.

Flight MT2854 ANU-BGI-MAN; This route is a complete joke via the Transit queues of Bridgetown airport when the flight you are using is being cleaned and checked. It started smoothly with check-in in Antigua then we boarded a flight which had arrived from Manchester but taking existing passengers on board from Manchester to Barbados as well which was part of our trip home. The plane was a mess with rubbish and the seat I sat on was wet from previous passenger which included two broken plastic cups and there was no service from the cabin crew. Once we arrived at Barbados we had to disembark for the plane to be cleaned, refuelled etc this was a shambles, we had to go through security again with only one x-ray machine and over 200 passengers using it, it took over 1hr 30mins to get through. Then when re-boarding the same plane we used the purchased seat for £35 the best available as emergency exit was fully booked and this was a complete joke no mention on the website of it being misaligned to the aisle, so my knee was constantly hit by cabin crew clumsiness with the trolley one even chuckled when it happened. (Easyjet short-haul feels more spacious) The entertainment is rubbish £6 for films on Sky & Amazon 3 months previous with shocking headsets, the food was small and i'll avoid James Martin food in future (flight in-meal creator) tasteless and bland with only one choice. I will definitely not use Thomas Cook in future and don't recommend them unless you don't mind 12 hours of discomfort and lack of service.

just returned from a holiday to Fuerteventura with Thomas cook very disappointed in the fact no reps ever near the hotel had to ask the hotel staff for times of transfer back to airport as there was contact in any way though they were supposed to let you know forty eight hours before hand

Travelled to Goa from LGW Premium Class,as a nervous flyer I was blown away with the crew and the aircraft! On boarding we were given a choice of either Orange Juice or Carver, on our seats were Blankets, pillow and a bag with eye mask,ear plugs,earphones, toothbrush and paste and hand sanitiser, the bag was one insulated so we used it the whole time in Goa to carry water and sun creams (great idea and touch) shortly after take off the trolley came out and beverages were offered again. The flight was great!!! We had a little turbulence over what I recall being the Alps and that was pretty much it. The crew were constantly checking to see if we were ok or if there was anything we needed. On landing at GOI the crew wishes us a fantastic holiday. On our return journey there was a slight delay boarding (not sure why) again a very pleasant flight felt safe and well looked after the cabin member “Jess” was so nice I can’t recall the cabin Managers name but he was great too felt very at ease. (We travelled on 18th January 01.55 from GOI please could you pass on my thanks to the crew) I have Been on many flights with various carriers but not on a long haul for many years but must say very good value for money and you feel very safe! We have already started our plans for January 2020 with Thomas cook. Thank you so much

GAVE ADVANCED NOTICE THAT MY WIFE WAS BLIND AND IT WAS RECORDED ON ALL HER PAPER WORK. 1ST JAN FLIGHT FROM GATWICK TO BANJUL NO ATEMPT TO ADVISE BLIND PERSON ON SAFETY( WAVING ARMS ABOUT AND SHOWING LIFE JACKET FITTING OR DOOR POSITIONS BY CABIN STAFF MEAN NOTHING TO A BLIND PERSON). THIS SITUATION WAS REPEATED ON THE 18TH OF JANUARY AT BANJUL BUT THIS TIME THE REALITY OF SAFETY INSTRUCTION HIT HARD WITH A BIRD STRIKE AND EMERANCY LANDING. AS I POINTED OUT WHEN WE TOOK OFF WITH A REPLACEMENT AIRCRAFT IT SHOULD BE LAW THAT IF NOTIFIED OF A BLIND PERSON THEY SHOULD GIVE SAFTEY INSTRUCTION REGARDLESS IF THEY HAD A TRAVEL COMPANION BECAUSE WHAT WOULD HAPPEN IF THE COMPANION WAS INJURED IN AN EMERGENCY SITUATION AND UNABLE TO INSTRUCT. WE FLEW WITH EASY JET THE FOLLOWING DAY AND AGAIN WE HAD GIVEN INSTRUCTION OF A BLIND PERSON ON THE FLIGHT IN ADVANCE AND A CABIN CREW MEMBER MADE HER SELF KNOWN TO THE BLIND PERSON AND WENT THROUGH THE SAFETY GIVING THE BLIND PERSON THE LIFE JACKET AND LETTING HER FEEL THE WHISTLE AND POSITION OF THE INFLATION DEVICE AND TOLD HER HOW MANY SEATS TO FEEL TO THE ESCAPE POINTS AND FINALLY MADE HER FEEL WERE THE CALL BUTTON WAS AND SAID IF ALL FAILS PRESS AND CABIN STAFF WILL BE AWARE OF HER SITUATION. WELL DONE EAST JET THANK YOU FOR A FIRST CLASS SERVICE TO THE BLIND, AS FOT THOMAS COOK I CANT PRINT THE WORDS THAT FIT YOUR LACK OF SAFETY INSTRUCTION TO A BLIND PERSON.

My family and I flew from LGW to GOA on Thomas Cook Airlines, (first & last time) economy 10hrs long-haul flight. We were totally shocked at the poor quality of the aircraft itself (A330 airbus) everything felt shabby and substandard. My tray-table was broken and taped-up with a hand written note saying 'do not use'. The toilets were out-of-order on one side of the plane, so passengers were queuing down the aisles for limited washroom facilities. Then to top it off, 3-4 hours into our flight, the right-hand engine developed a fault and we had to make an unscheduled landing at Frankfurt airport and switch planes which resulted in us arriving 12hours late at our destination. Credit to the pilot for landing us safely at Frankfurt, but I can't help but feel the aircraft barely met with health and safety regulations. On our return flight the cabin crew announced that the entertainment system wasn't working, so we had no in-flight entertainment the entire journey home. Even when it was working there is only a choice of four movies, you have to pay extra to access the rest. Extra leg room is a RIP-OFF DO NOT BOTHER PAYING OUT FOR THIS, the front row had people constantly cutting in front of them to queue for the toilets. Food was mediocre, also no complimentary alcoholic drinks, you have to pay for everything on top! Terrible, terrible, terrible!

If u want a holiday from hell book with thomas cook

Booked flights only to Lanzarote for May this year back in May 2018. Received an email in November stating that the booking had been transferred to SmartLynx (a Latvian charter airline). So not too bothered as it was sometime, same day. Just a concern as they were making changes to the booking so early. Then got another email at end of December stating we had been transferred to different flights, however these were departing and returning 5 days later than our original booking. Not a lot of good as we had a villa booked so would have had nowhere to stay for the last 5 days. When I finally got through to customer service, I was told that the flight had been changed for security reasons (how there can be security reasons 5 months before a flight wasn’t explained to me) but never any apology! I was then asked if I wanted a refund (which I have since received). I’ve now had to book with Jet2 which has cost me an additional £199 as I’ve booked nearer the departure date. Having had trouble with Thomas Cook before over a holiday to Cuba, it’s never again from me.

Absolutely terrible customer service and you need to read the small print carefully as it is very misleading and could cost you hundreds of pounds!

OK If You Dont Need Customer Service We have flown a few times with TCA and the flights have ok (what you would expect from a budget airline) but on the last flight we had a problem and had to deal with customer service who are terrible, they don't read or respond to emails or letters. I think there plan is if they ignore you enough you just go away, well we have gone away and booked with another airline. If the flight goes to plan you'll be ok but if you need to engage customer service then expect a long fruitless experience.

#2854 Manchester-Barbados (Premium). Delayed departure, then cockpit door problem meant further delay as had to taxi back to stand for remedial action by engineers. Nevertheless cabin crew were tremendous. Service was excellent, over and above expectations. They were friendly and made us feel special. Special mention to David, who worked tirelessly the whole trip. Flight crew kept us informed and made up good time. Return (#2854 Barbados-Manchester) after glorious holiday, the flight was un-eneventful. Once again excellent service from cabin crew 👨‍✈️, though we slept through most of the flight. The Captain made up over on hour and we arrived back with nothing but praise for the crews of Thomas Cook.

Cheap there are reasons why!! Took a flight in 2017 and I had reason to complain. This was due to poor cabin staff. TCA gave me a £100 voucher. I used this to book a flight to Madeira in May 2019. I had booked accommodation and preflight hotel, then a few weeks ago TCA emailed me to tell me the flight is cancelled. Looking at the booking system it seem TCA has decided to stop flying to Medeira altogether!! I got the refund from TCA but they dont want to refund my £100 voucher, nor offer any compensation for the non refundable hotel stay I have booked. Trying to communicate with TCA customer relations is like pulling teeth. They don’t read emails I send them or don’t understand them. If I were you, based on having issues with 100% of my dealing with this airline, I would not use them again, which makes the £100 voucher irrelevant!!!

I’m a frequent flyer and my first and only time I have flown with TCA was far from good. Both flights were delayed without communication as to why. This is also the only airline I have been told to remove my airpods and told they were not safe to use. So for Long haul it was grim. The food was dull. It’s sad to see that TCA do not respond to Trustpilot customer feedback.

Totally Rubbish my Cat could do better at running a Airline company!!! we were left stranded at Gatwick for over 4 hours and no one from Thomas cook to talk to. A total joke of a company. Lied about the delay because first they said it was a small fault with the aircraft and then it was a bird strike so no one can claim any compo. NEVER USE THIS COMPANY !!!!!