Thomas Cook Airlines

Flight from Antalya is nearly always 2 hours late, but even when landed (at Gatwick) can take up to 3 hours to get bags off plane! No one around to explain why.

Antalya to Stansted delayed leaving by 2.5 hours. No explanation. No advance warning. Landed 3.45am instead of 1.35am. On further research this particular flight has been delayed every single time in recent months. No one at Antalya knew why or seemed to care. Throughout flight no apology given by staff or pilot. How hard can it be when we board or disembark to make an announcement apologising or given an explanation for the delay? Standard legroom is awful. We are a short family 5ft and 5ft 8 and still it was a squeeze. For our 6ft son it was unbearable. Will never fly with them again. Not even particularly cheap. Booked a year in advance for 5 return flights and paid around £1500. Luggage was charged at £54 per person in advance. Avoid this airline unless you don’t mind delays without explanation or apology.

The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. Departing, we had our ticket allowance of 8kg worth of hand luggage. However when checking in for our flight home.... my group of 4, were told we only had 5kg luggage allowance and our 30L backpacks, which weighed 6.3kg (we carry a handheld luggage scale) was overweight. We were charged 67.30 to check in the 2 "overweight" backpacks. You just don't treat (scam) your customers like this. No excuses. My experience with Thomas Cook Airlines has been a learning experience in which I now know I will NEVER fly with them again. If they keep up this kind of behaviour they may have the same fate as Monarch airlines.

I booked a flight from Mahon to London Gatwick and my expectations were not high; the flight cost was only £25. Onboard the experience was very efficient and the flight attendants were very friendly. We took off on time and landed 22 mins early. Snacks and drinks were not cheap; but they never are on airlines. All in all; I was impressed.

Terrible food, rude staff, long queues to check in (to the point where we started to wonder if we were going to miss our flight, only to be told by a very rude member of staff "we tell people to get here 4 hours beforehand"). Not only this, but the lost my bag BOTH WAYS. Two days I am still without my suitcase. Absolute joke. Avoid.

Why I will never fly with Thomas Cook again. My daughter, who is a juvenile, flew solo, from MCO (Orlando) to Manchester (GB) on 06-08-2019. When the ticket was purchased, we notified the agent, we purchased a service that she would be accompanied by a stewardess on and off the plane. Not only did this not happen, the agent at the check in desk was rude to my wife when she asked a question if she could accompany her daughter past the security point. Upon landing, our daughter was not given assistance or direction where to go, or any assistance. The service that we paid for, our daughter did not receive. Upon calling customer service to complain, my wife was hung up on. Thomas Cook is the worst airline, DO NOT FLY with Thomas Cook. I will make it a point to notify everyone on Trip Advisor and other social media sites to go elsewhere. Don't trust Thomas Cook aeroline. Never never never again 💯

I will never travel with Thomas again My reason is I strongly believe they are delaying flights on perpurs We traveled with them to Rhodes from Birmingham we boreded only to be told their was an unscheduled maintenance on the plane lol Coming home at Rhodes airport lol told that the flight from Birmingham same one we came in on was delayed by one hour because on unscheduled maintenance lol to much if a coincidence if you ask me .I hope Thomas crook goes under I

This complaint is in 3 parts 1... when we first booked we decided on seat in row 6 and chose to book priority boarding, 2 days before we were due to fly l changed the seats to row 2 for which there was a £2 pp charge, we are back home and l see from my bank online that you have refunded £26 and charged £30 which is the £2 pp but then the day you have take 2 payments of £13 pp, WHAT IS THIS CHARGE FOR. 2.. When we arrived at Birmingham airport with hand luggage only we continued to the departure gate where boarding passes were checked along with passports sitting waiting to board when they called for passengers using assistance to board 5 mins later they called for boarding saying Priority would be boarding first, at this point everyone was lining up in a singe Q, the girl at the door again advised that they were boarding priority first, we were 6th in the Q at this point she did not check boarding passes to make sure Priority passengers were boarding 1st, as we passed several people standing by the door they said we are not waiting and followed us they had not booked Priority, boarding the aircraft we were welcomed on board but they did not ask to see anyone's boarding passes ( the flight was being operated by Avion Express and it seems they were not interested in making sure the boarding was done in what should be expected of Thomas Cook) WHY SHOULD WE PAY FOR PRIORITY BOARDING WHEN IT BECAME A FREE FOR ALL 3.. The issues on board were not caused by Thomas Cook but we had the flight from hell, people sitting behind with a very young boy sitting on his granddads lap kicking the back of my seat till in the end l had to politely ask him to stop the child kicking my seat, the same child prior to that had been sitting with his mother and and crying for nearly an hour waiting to sit by the window and then to sit with his granddad. In front there was a lady who every time she moved around in her seat managed to rock the seat toward me and later because there was no one sitting next to her she decided to try to sleep with her head between the seat so her long hair was almost in our drinks, l had to ask the cabin crew to have a word with her regarding the issue with her hair. The only plus side of the flight and the cabin crew was that there was a small medical issue on board with which l would compliment them in the way they reacted and looked after the gentleman who had a diabetic episode

Booked a flight Manchester to dalaman with times suitable to me at a cost of £690.00 for two. Now advised flight will fly four hours later both ways. Very difficult to complain. No proper explanation. Did the earlier time really exist. Thomas Cook say this is a minor change. I only picked this flight for the original times shown. I could have paid less with another company for the times they are now flying at. Why do they treat you like this? This is my third flight this year with them! Not good enough

After a really disappointing holiday at Sunrise Holiday Resort in Egypt, as a 4* hotel it was appauling, we vwere offered a £100 voucher off our next holiday. I sent an email for the voucher to be allocated to our new booking and nothing happened. I tried chasing up by phone and live web chat but after spending hours I am still no further forward I was told by a recorded message that the waiting time would be 60 minutes. This was after an announcement that Thomas Cook were commited to customer service. If only Jet 2 flew to Egypt from Newcasle. Thomas Cook are a 3rd ratr airline and I wouldn't be surprised if they went bust again

So before flying and after I had booked I decided to read the reviews to see what Thomas Cook was like for a long haul flight. I’ve never flown with them before and the last time we went to Mexico it was with Thompson and I didn’t enjoy it. So this time we flew with my little boy and I was dreading a 10 hour flight with him as it was and it got worse when reading reviews. Outbound to Cancun we were in Economy and though it’s not the biggest of spaces we made it work. The entertainment wasn’t great if you don’t upgrade but to be honest I had my music, a book and my son had an iPad to keep him busy. Food was adequate, we got meals, regular drinks (yes for some which aren’t included in meal time you do need to pay but you could always prepare and get from the airport). We even got ice cream before we landed. Friendly service too. No complaints. Some people found it cold onboard (it was but I had a blanket for my son with me) and the lack of blankets for them wasn’t ideal. Coming back, we sat in premium seats and had pillows, blankets and better entertainment. I had ordered duty free online before the flight and this was given efficiently. The crew are friendly and the service was good. My son wasn’t ready for his food when they came to give the meals out and they offered to keep it warm in the oven for him and brought it over when we requested. We pre ordered a kids meal, veggie and one normal. The kids one and normal we’re fine but it didn’t seem that they had record of our veggie order but they did on the way to Cancun so just on the way back. Luckily enough they had enough. Overall no issues and I had a pleasant trip with Thomas Cook.

The fall of a great institution is well and truly underway. We have just returned from Dalaman on Thomas Cook flight MT105 into Gatwick and after 50 years of flying I have never encountered such a poor bunch of staff. We paid for something called Economy Plus which the cabin manager Leanne obviously resented anyone having. Our food was late and had to be prised from the staff...apparently there was some error on the paperwork and we could not have our meals until it was sorted..On a 4 hour flight we not even offered a cup of coffee... a rude member of staff told us they were too busy after they had taken a 'compulsorary break' during the flight..!! We asked for a cold white wine and were told there are no fridges on the aircraft and the ice had run out....in row 2 and service started from the front. In the end we decided to press attendant button and it took 7 minutes for anyone to appear from behind the curtain where the cabin crew were busy munching their food...a good job it was not an emergency. When she appeared and we asked for our 1st cup of coffee...some two and half hours into the flight we were told that the sale of duty frees took priority and IF they had time after we may be able to have a cup of coffee...2 passengers sarcastically asked what the sachets of milk in their meals were supplied for. There were other passengers saying exactly the same as me...Thomas Cook...never again. It just seemed like the staff were sure their jobs were going sometime soon and really couldn't care less. This great british airline appears to have given up hope and the whole experience reminds me of the last few months of Monarch airlines when a similar attitude from cabin crew was widely reported on tripadvisor and look how that ended. A total disgrace and some employees of Thomas Cook need to take a long hard look at themselves after this dismal performance...!!

Appalling service! Booked a one way ticket BOD- MAN. Had an email stating that the flight time has changed and will be operating 3 1/2 hours later than scheduled. This means that I will miss work the following day as it's past the last train. I could drive and park at the airport but this would be much less convenient and incur a cost, I'd also still miss work the next day. Thomas Cook said they will not cover the cost of any of this. Tried to make a complaint, spoke on live chat and was told to call. The operator was unhelpful and said that it is classed as an insignificant delay and Thomas Cook would not help. I asked if I could cancel the flight for a refund or change to the earlier Dalaman flight. I was told I would not be entitled to a refund and would have to pay to change flights. All staff I spoke to were very unhelpful and seemed to do the bare minimum to assist. I don't see why it would be such an issue just to refund the ticket. Now having to book other tickets with another airline just to make it back on time. Never again, no wonder there is so much negativity in the press about Thomas Cook.

I haven’t flew with them yet but everything is already going wrong. On my booking confirmation it says 1 x 20kg holding bag, but I did not book this separate so I called them. And now I am not allowed a 20kg bag but it says on my confirmation I do. Because they can’t see a payment for it I have to pay extra. They blame it on my browser when a colleague also confirmed I had 20kg luggage. This company is a mess and try to squeeze every penny out of you. My first and last time flying with Thomas cook periodt!

If you're flying long haul do NOT fly with Thomas Cook. There is no leg room, everyone is squashed in like sardines. You have to pay for the entertainment when all other long haul flights give it free of charge.. Thomas Cook provide 6 shows for you to watch and they're the worst kind as well forcing you to pay more money. The food was the worst airline food I've ever had. Just overall not a good experience and will not use again

Never had an issue with Thomas Cook Airlines, booking, paying or flying! Just returned from Canaries this week flying with Thomas Cook and did not experience any issues, plus duty free on board is always good (items and prices).

The customers service with Thomas Cook is appalling and very unprofessional. I got back from Cuba in March 2019 after a horrendous two weeks.Had to change hotel after 3 very stressful days at extra cost.Have sent email also a letter and they haven’t even had the curtesy to acknowledge my correspondence.

Booked a veggie meal, they didn't have any by the time they got to me and had no record of it. Was presented cold slop that looked like someone else had tried it. Ate it, was nasty and I vomited the rest of my long haul flight FYI Toilets were disgusting!!!! Check in slow staff disintersted Unfortunately I have another flight booked and already having major issues with checking in Staff have hung up on me twice!!!!!!

I'm flying with my mother to Florida this week and made the big mistake by booking on Thomas Cook airline. To sit next to my mum, the cheapest seat costs £25 each way. So far we paid £100 extra just to sit next to my mum. Extra £40 per luggage up to 23 kg each way. A total of £160 for our luggage. I should have booked on the Virgin airline and save myself lots of hassle and money.

Appalling customer service !! Booked transatlantic flight and noticed spelt a name incorrectly- almost impossible to alter - live chat couldn’t do it - they advised me to ring USA as my son was lead passenger but was already in USA - when he rang they said had to refund in full an start again - persisted with the most unhelpful assistant before finally resolved taking two hours with a ten pound charge although told earlier no charge if altered within 24 hours which it was - completely useless in every aspect