Taking time to go through process
First class service
Tesco Insurance receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Very helpful friends and curties
Phone call was good still can't understand why quote on go compare was cheaper and why they want a payment this month as...Read more
It was a 5 star when I made my claim the first one ever although been with them for years they were very good but now my...Read more
First class service
Mathew was so helpful and easy to talk to he understood my needs and also gave me some good advice if I come across the same issue again
pleasant helpful agent
The Tesco renewal quote was 30% higher than a Gold standard AA policy, including legal cover and replacement vehicle. I read on the internet that car insurance had gone down on average by £60 over the last twelve months, my Tesco quote went UP!
quick and efficient
Excellent customer service, supportive advisors and swift claim resolution.
It's not just this company it's when I'm trying to write my medical conditions on other sites it's the same tablets that most people over 60s tech but I cannot put them on because I don't understand the technology if a spoke to somebody it would take 2 minutes now I'm stressed
Good result - when I got through to the correct person, with the correct information and a satisfactory range of options.
Good, proficient and efficient service from agents Price of insurance is grossly too high
Always helpful and friendly.
Generally the renewal process went smoothly automation could be improved to take you straight to the renewal department. Communication line has been poor breaking up during the process, plus it took three attempts to enter payment details
Had a few questions about renewing my house insurance as we will be moving home about 4/6 weeks after renewal! Good response from the agent, efficient, and to the point! Thank you!
quick and certain with a good follow to check on the covers
I recently had a really positive experience with Tesco Insurance, and I’d genuinely recommend them to anyone looking for reliable cover and great customer service. From the moment I got in touch, everything felt straightforward and reassuring. The team was friendly, professional, and quick to respond—no endless waiting or confusing jargon. What really stood out was how easy they made the whole process. Whether it was setting up the policy or handling a query, they were clear, efficient, and genuinely helpful. It felt like they cared—not just about ticking boxes, but about making sure I was properly looked after. In a world where insurance can feel like a headache, Tesco made it refreshingly simple and stress-free. That kind of peace of mind is worth sharing, which is why I’d happily recommend them to my family and friends.
The easiness of making a claim , the very efficient way it was handled.
Knowledge staff and keen price
The competence of the interviewer
Phoned Tesco Insurance for a quote on home insurance policy. Really, really helpful in providing information for me. Full information given in a way I could understand! Very impressed with Tesco. I have in fact taken out a home insurance policy. Excellent customer service, and most importantly, no pressurised sales talk. Thank you Tesco.
Great customer service. Fast and easy
Too expensive
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