Subside Sports

3.575221238938053 out of 5 stars
3.6
Great113 reviews

TrustScore

3.6
3.575221238938053 out of 5 stars
Great
5 out of 5 stars
66
4 out of 5 stars
5
3 out of 5 stars
5
2 out of 5 stars
2
1 out of 5 stars
35
113 reviews in total

Review summary

Subside Sports has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Frais de retour à la charge du client

SAV un peu limite, renvoi à nos frais (14,95€ pour renvoyer en Allemagne) pour un article à 12€…

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Avis Français sur Subside Sports

J’ai acheté un maillot de la Norvège extérieur floque odegaard depuis le site français. Je l’ai reçu en 1 semaine et je ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Significant delay that was perfectly resolved

I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no respo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Se equivocaron en un parche que pedí,y…

Se equivocaron en un parche que pedí,y la atención al cliente es pésima para que solucionen su error

0
0
🔥 High engagement

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Hannah C-S
Hannah C-S
1 reviews
over 6 years ago
5 out of 5 stars

International football shirts from a great British company !

It feels good to support a family-run British company who have really unique range and great customer service !

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Ciaran
Ciaran
1 reviews
over 6 years ago
5 out of 5 stars

Excellent service for Nations League

Excellent service. Ordered a personalised top for the nations league with not long till the tournament was to begin. Delivered within 3 days and product is as brilliant. Thanks

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over 6 years ago
5 out of 5 stars

Рекомендую!

Заказал футболку с доставкой в Одессу. Возникла сложная ситуация с почтовой службой, которую продавец решил и в итоге я получил свой заказ. Спасибо. Рекомендую.

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Pablo Mtz
Pablo Mtz
1 reviews
over 6 years ago
4 out of 5 stars

They asked me to wait 1-3 weeks and it has been far more.

I ordered my Napoli shirt one and a half months ago, it arrived to another city here in Mexico but it has been there for more than a month, they asked me to contact my local post office service but that's not my job. Disappointed. However I went to my local post office and they gave me my parcel. The jersey I ordered from subside sports was exactly as I had ordered it.

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Ivan Morales
Ivan Morales
1 reviews
almost 7 years ago
1 out of 5 stars

Beware of subside sports

I had ordered a Chelsea jersey on November 4th and came incredibly fast (I paid for faster shipping of course). But when it arrived it was a wrong size compared to the tags. So I tried to make an exchange and they told me to ship it to their US branch and they would ship it to the one in England. I PAID for the delivery on November 8th and received confirmation from ups that is was delivered on the 15th. It is now December 6th and they are claiming that it has not arrived to their US branch. I have tried to get a refund but are still claiming it has not been received. When I clearly have proof that it has been delivered. Horrible from them I will not buy again

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Ella Cs
Ella Cs
1 reviews
about 7 years ago
5 out of 5 stars

Very helpful customer service and good…

Very helpful customer service and good quality product, highly reccomend!

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Bolt Up85
Bolt Up85
1 reviews
over 7 years ago
1 out of 5 stars

Terrible "Customer Service"

Terrible delivery its been a month since I ordered a name set and a patch and still have not received it, terrible communication the people do not answer your question and never gave me tracking and also haven't responded to my question about that. My first time purchasing from this company and certainly will be my last, really pathetic.

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Ali
Ali
1 reviews
over 7 years ago
1 out of 5 stars

I bought from them a kit for my son but…

I bought from them a kit for my son but it was damaged, I asked for a replacement, they replayed to me it’s out of stock & asked me to keep the kit & they will give me a discount 50% on the item!!

Helpful?
over 7 years ago
5 out of 5 stars

Fantastic Service

I bought a shirt that was out of stock EVERYWHERE on a Monday and presumed that it would be out of stock here but they hadn't updated the website. I emailed their support team who got back to me within thirty minutes confirming that they had reserved a shirt and that it would be shipped that day. Two days later (Wednesday), it arrived exactly as expected. Fantastic service!

Helpful?
Sue Farrell
Sue Farrell
1 reviews
over 7 years ago
5 out of 5 stars

Fantastic customer service

Bought a shirt and beanie for my grandson. Had a slight prob with website as the order was doubled up in error, I emailed and they were onto it straight away no problems. The funds were credited back immediately and the items were received within aprox 10 days of order. Fantastic customer service, quality products. Will use them in the future and can highly recommend. A great shopping experience online..

Helpful?
Frank Owen
Frank Owen
1 reviews
over 7 years ago
5 out of 5 stars

Love my new Boca shirt

Love my new Boca shirt. Received next day. :D

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Sílvia Dias
Sílvia Dias
1 reviews
almost 8 years ago
1 out of 5 stars

Shocking experience!

So I bought a shirt on this website on December 7th (it was a xmas gift) through Subside Sports UK. The website said they had it in stock. Almost 2 weeks later, I hadn't received a thing, so I contacted them and apparently it was out of stock but they only learned that the day before. OK. I asked for the money back and they say they transferred it to the same bank account that I used but I haven't received my money, after more than one month. I asked for a statement, and they can't send it "for security reasons". Asked for the number of the account they sent the money to, and no reply. My last 3 emails had no reply. I need to know what was the number of the account they sent the money to because it may not be the same as I needed since my bank has a different process and I need to check with them if the problem is indeed theirs or Subside's. I'm sick and tired of this. They are not being helpful at all and because of that I'm starting to think that this is a scam and that they simply have my money and do not want to return it. What else can I think if they're not helpful?! I never had such a bad experience in any other online store. Needless to say, I'm never buying here again. Shocking!!

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gladstone
gladstone
1 reviews
over 9 years ago
5 out of 5 stars

No i am not an employee, this company just seems good.

I ordered a liverpool Gerrard jersey from the 14/15 season a couple days ago. Order went smooth. I had free shipping at the time. This review is about the nice man who i spoke to. He was very kind and hospitable. I have ordered shirts from couple other stores online and this and world soccer shop are the only ones who have actually picked up when i called. also the jersey was super cheap. I don't know why but they feel very trust able. btw the way im ordering the shirt to philly so fingers crossed on how long it takes

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Rune
Rune
1 reviews
almost 10 years ago
5 out of 5 stars

Perfekt

Hurtig afsendelse af ordre. -Varer behandlet perfekt og med grundighed, og yderst venlig kundeservice.

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Jake Taylor
Jake Taylor
1 reviews
almost 10 years ago
5 out of 5 stars

No problems, would order again

Ordered the Manchester United Home shirt in December 2015. Happy with price and printing onto product. Ordered Manchester United away and third shirts with printing. Items were posted on Monday and arrived Wednesday afternoon. Would recommend. Will be purchasing all future shirts through them.

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Jack
Jack
1 reviews
over 10 years ago
5 out of 5 stars

No problems

I became aware of them through Instagram by one of my favourite sporting outlets promoting them. Being an arsenal fan that was planning on buying the latest shirt anyway. I thought it would obviously look better upon my favourite outlet if I bought from the company he was recommending. Anyway long story short. Found what I wanted, I got fast and accurate help through their staff on their social media. Ordered it. it was then here in 3 days (I'm in the UK). Nothing special. But 1) Easy to buy 2) friendly and helpful staff 3) fast shipping Nothing speical. But nothing more I could've asked for!

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Frank Smith
Frank Smith
1 reviews
over 10 years ago
1 out of 5 stars

Still waiting

Order placed 19 July. Order was described as "in stock". Wanted it for our holidays the following week. Two weeks later I enquire, and got a message saying it should take 1-3 weeks. Why? If It's in stock? I can only assume it is coming on a slow boat from China. I've finally had an e mail to say that my order has been shipped! Almost a month later! In this day and age it is not good enough. Should at least have had a reason for the delay or an option to cancel. Frankly pathetic. Won't use again.

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over 10 years ago
4 out of 5 stars

Pleasantly surprised

Having seen mixed reviews of the company, I ordered a Sierra Leone football shirt with some scepticism, but where else was I going to buy an official one from? There were hardly any retailers that even list these shirts but I thought it would be a perfect gift for my father who has volunteered to go out there and help with the crisis as it will be his birthday while he's out there. I ordered the shirt on the 17th of March and following the confirmation e-mail straight after, heard nothing until the 27th Mar when I received a Royal Mail tracking number from them. I came back from work today (30th Mar) and I have it. I'm glad that it's pulled through and it will make a perfect gift. I would recommend Subside if not expecting next day delivery and someone would like unusual jersey.

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graeme McNab
graeme McNab
1 reviews
almost 11 years ago
5 out of 5 stars

Spot on

Ordered 31st December & delivered by 3rd Jan. All previous negative reviews, I can't understand why, company in my opinion is brilliant

Helpful?
Karem
Karem
1 reviews
about 11 years ago
1 out of 5 stars

Terrible Delivery Time

I order product on the 10th of September and as the webpage said (7 - 14 business days) It's been more than 14 days and I sent an email requesting information, they sent a reply saying "product was shipped the 18th of September, it should take 1 - 3 weeks to arrive" are you kidding me? You should say that when people submit their orders, not promise a timing that you can make! Do not order from this webpage unless you want your product to arrive a month later! Terrible service as well!

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