Subside Sports

3.575221238938053 out of 5 stars
3.6
Great113 reviews

TrustScore

3.6
3.575221238938053 out of 5 stars
Great
5 out of 5 stars
66
4 out of 5 stars
5
3 out of 5 stars
5
2 out of 5 stars
2
1 out of 5 stars
35
113 reviews in total

Review summary

Subside Sports has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Frais de retour à la charge du client

SAV un peu limite, renvoi à nos frais (14,95€ pour renvoyer en Allemagne) pour un article à 12€…

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Avis Français sur Subside Sports

J’ai acheté un maillot de la Norvège extérieur floque odegaard depuis le site français. Je l’ai reçu en 1 semaine et je ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Significant delay that was perfectly resolved

I ordered two jerseys from the U.S. but after three weeks I did not receive them. I sent email after email with no respo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Se equivocaron en un parche que pedí,y…

Se equivocaron en un parche que pedí,y la atención al cliente es pésima para que solucionen su error

0
0
🔥 High engagement

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Jim Werdeniuk
Jim Werdeniuk
1 reviews
about 3 years ago
1 out of 5 stars

This company is a complete scam

This company is a complete scam. Takes your money, lies about product being shipped, tells you there is a delay in shipping, then tells you they will refund you and then ghosts you. Chances are you're going to have to get your bank involved in getting a refund.

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Fung Fung
Fung Fung
1 reviews
about 3 years ago
1 out of 5 stars

Processing Processing Processing

Selling items that not actually in stock but not mentioning that's a pre-order on web. Ordered world cup shirts and order still processing after 3 weeks. Not sure can get the shirts before the world cup or maybe just before Xmas. Should skip this shop.

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Fabian
Fabian
1 reviews
about 3 years ago
5 out of 5 stars

Long transit time due to strikes

The transit to Mexico is via SEPOMEX so that means it takes too long, but this time it took more days due to the strikes in postal service in England. At the end my 2 purchases arrived, both in perfect condition, new and originals.

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GTE
GTE
1 reviews
about 3 years ago
5 out of 5 stars

Excellent service

I was wary about my order for three reasons: one, reading some of the reviews on here; two, I'd ordered an England 2022 shirt from a different company purporting to sell genuine shirts and been sent a crappy fake; three, I'd struggled to find any stock of these shirts anywhere so it seemed a bit too good to be true that they had the right size. However, I can't fault the service I had from Subside Sports. I used the chat function on their site to ask about the shirts they had, where they were being dispatched from, expected shipping time etc. The person at the other end was very helpful, checked all sorts of things for me, explained what was meant by 'fan style personalisation'. Basically any question I asked was answered. I placed my order and three days later I had a genuine Nike England shirt exactly as I'd wanted. I would definitely shop here again.

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over 3 years ago
5 out of 5 stars

This was the best online shopping experience ever would 100% recommend

So I usually don’t write reviews but this one definitely deserved all of the best praise I got Tickets to go see Barcelona vs Real Madrid in Las Vegas on July 24 and I wanted to go wearing their New Jersey I had ordered this from many websites and all would take many months for delivery I was able to place my order with subside sports and revive it well before the game. Also Sarah Webb was very helpful from the sales department and answered all my questions. This was the best Online shopping experience ever would 100% recommend.

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over 3 years ago
1 out of 5 stars

Do not buy from this place

Do not buy from this place. I ordered a shirt nearly a month ago and every week I’d ask for updates on my order , and the response I get is “it will be here soon” really disappointing to get such a rubbish response

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over 3 years ago
5 out of 5 stars

Really helpful customer service

Really helpful customer service. My enquiry was dealt with immediately and efficiently

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Victor
Victor
1 reviews
over 3 years ago
1 out of 5 stars

Paid for a jersey and never received it

I ordered a jersey 3 weeks ago and still haven't received anything. I emailed the company twice and was ignored. This is completely unacceptable.

Helpful?
Nothing
Nothing
1 reviews
over 3 years ago
5 out of 5 stars

Discrepancy

Although I got the wrong product, it was dealt with promptly and big shoutout to Sarah Webb who was very nice and efficient.

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NEL HUI
NEL HUI
1 reviews
over 3 years ago
1 out of 5 stars

disappointing experience, a total waste of money

I have placed an order on 26 March 2022 for a couple of football jerseys including several Liverpool away jerseys hopefully I could get those and watch the match between Liverpool and Man City tonight. I have placed order for sports equipment in two other vendor website and they arrived in 3 to 4 days after order and payment. However, no progress update was received from subsidesports. I have emailed them twice but with no response. I have tried to log in web but failed. Not sure if it is related to my request to cancel the order. It is the worst experience I ever have about online sports equipment/jerseys purchase for the past 10 years. In summary, no update, no response, no goods delivered after payment. Think twice before you want to buy anything there.

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Lars Odermatt
Lars Odermatt
1 reviews
over 3 years ago
5 out of 5 stars

Excellent service, very quick delivery, top quality

I ordered the Score Draw Man City No. 8 Retro Kit from 1991-92, received it in just five days time in top quality and with a beautifully printed number 8 on the back. I purchased the kit through the Swiss online store and was able to reach out to the Swiss distributor any time if there were any questions or uncertainties. All in all: Wonderful experience and excellent customer service. I'll certainly be using it again.

Helpful?
almost 4 years ago
5 out of 5 stars

Extensive Catalogue

I ordered an Italy Euro 2020 shirt with print and patches on the 3rd of December which was delivered today 24th December. Printed perfectly with official euro patches and official name print, I couldn’t have asked for anything more. Subside have an amazingly large range of stock and a surprisingly large range of prints and patches to go with shirts. I’ve had a browse through their vintage shirts which is again surprisingly extensive. I enquired with regard to delivery times and received a very helpful response explaining that in order for Subside to stock such a large range of items, some are sourced from their German warehouse. I wasn’t fussed as I was in no rush for it to get to me. Considering the amount they stock, they seem to be one of the best retailers in the UK for new football gear and as such I think other reviews need to have given some more leniency with regard to delivery times. The only way to get non UK shirts with this range of print or patches is from official club shops shipping from the EU which will likely take longer in any case. All round brilliant experience and good customer service. Will certainly be using again.

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about 4 years ago
5 out of 5 stars

UK2211048869113 order

Because the UK is out of EU now it come to my village in greece more time ,but all ok

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Cristian Radu
Cristian Radu
1 reviews
about 4 years ago
1 out of 5 stars

Do not walk away, run away from these scammers!

Ordered and paid for an official FC Barcelona player shirt, inquired with them to confirm that this is what I will get, only to end up with a cheaply made replica shirt. Never again! Do not walk away, run away from these scammers! --- This is a later edit, after I got the reply from subside sports below: The replica you sent me was an authentic Nike product alright, but it was a fan shirt of inferior quality, not the premium product I ordered and got charged for. More specifically I requested the FC Barcelona third kit for the 2015/2016 season labeled Barcelona 15-16 Night Rising Jersey (mainly turquoise blue with a striking black color gradient on the sleeve cuffs and shorts). For instance on the jersey I got delivered the Nike Swoosh logo and the tiny holes on the front of the shoulders and the back just below the collar were embroidered. The premium shirt I ordered (as well as the players official issue kits) do not have these elements finished by embroidery. Immediately after I placed the order I reached out to the vendor to confirm that I will get the premium product I got charged for. They confirmed, and yet they delivered an inferior one... and in the above reply they continue to play dumb by placing the fault on Nike. You fooled me once ... as I said, NEVER again... so do not walk away, RUN AWAY from these SCAMMERS!!! **************************** Third and last edit: I put the order about 5 years ago when that jersey was in effect at FC Barcelona and no longer have the order ID, but I don't think you shipped many jerseys like that to North America. My name didn't change, unless you have it spelled incorrectly in your records, but I did use a different email address back then. (BTW you did misspell my first name in your reply, I am not at all surprised you cannot find my order in your records) And once again, do not shift the blame on Nike. They manufacture jerseys at multiple price points, and implicitly different qualities. The jersey I got delivered was manufactured by Nike and had the authentic Nike logo, but it was of an inferior quality than the one I ordered and got charged for. It is as simple as that, a few days ago I realized that there are others on Trust Pilot who complain about the exact same malevolent practice of yours (this is why I decided to post my review now), and yet you insist on placing the blame to Nike with impunity. All this does is make me determined in my decision to no longer give you my business, and advise others to do the same.

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Elliot Storey
Elliot Storey
1 reviews
about 4 years ago
1 out of 5 stars

Shockingly run

Shockingly run. Paid £250 for a vintage shirt, was sent the wrong one. Guy who runs their Vintage (Tim) goes out of office and arranges no cover, ignores my emails. I email head office and Sarah spends most of her time explaining to me how to spend more of my time fixing their problem for them. They send me a label to send the shirt back, but I don’t have a printer. More hassle to paper over their incompetence. No empathy for the customer and for a company that delivers shirts, not too clever. Avoid at all costs.

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Etha Fier
Etha Fier
1 reviews
over 4 years ago
3 out of 5 stars

The prices on subside website are more expensive than elsewhere :)

The prices of website are very expensive when you can buy the product of the brands like Nike Adidas for so much less. Just annoying that some sizes are available on this site for £30+ more than Nike. Plus discount codes provided didn't work and you spent 85 quid and delivery isn't free. Just very frustrating for a consumer, most of these take like 5-10 to make.

Helpful?
over 4 years ago
3 out of 5 stars

Took 3 weeks to arrive but real shirt…

Took 3 weeks to arrive but real shirt though so is a legit site and cheaper

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Jędrzej
Jędrzej
1 reviews
over 5 years ago
4 out of 5 stars

Is this kit legit?

Is Del Piero retro kit on subside sports legit? Please let me know.

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Mariah
Mariah
1 reviews
over 5 years ago
3 out of 5 stars

Payment review- revision de Pago

Yesterday I paid for a t-shirtbut it didn’t charge from my debit card, it says payment review but I don’t know if I have to wait or you already reject the payment. I need to know this in order to know if I should order again without receive a double charge in my cards.

Helpful?
over 6 years ago
5 out of 5 stars

Fantastic Service

I was looking for a certain football shirt they didn't have in my size, I emailed Subside Sports customer services and they were brilliant, they were expecting new stock from the manufacturer so they processed the order for me and it arrived days later. Delighted, can't thank the Subside Sports team enough.

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