Staysure Travel Insurance

4.649 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.649 out of 5 stars
Excellent
5 out of 5 stars
823
4 out of 5 stars
94
3 out of 5 stars
32
2 out of 5 stars
11
1 out of 5 stars
40
1,000 reviews in total

Review summary

Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

How do they handle a problem?

Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quic...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very helpful and reasonable

Very helpful and reasonable

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick and easy

Quick and easy

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Lily was so helpful

Lily was so helpful. Phoned me back she said she would

0
0
🔥 High engagement

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4 months ago
5 out of 5 stars

Query sorted efficiently

Query sorted efficiently

Helpful?
Georgio
Georgio
1 reviews
4 months ago
5 out of 5 stars

The Art of Listening

I called after reviewing my proposed renewal and the increase in the annual cover ….the female agent just could not be more helpful she was brilliant not because she reduced the cost of the annual cover but the way she took control of the discussion ….her listening skills were good and she obviously knew her job as we discussed certain areas of my cover which enabled the reduction and consequently gained the sale …how ever I was not only pleased with the reduction but I also learnt more depth of the cover itself

Helpful?
David
David
1 reviews
4 months ago
4 out of 5 stars

The call handler

The call handler , very attentive .

Helpful?
4 months ago
5 out of 5 stars

Quick and uncomplicated.

Quick and uncomplicated.

Helpful?
4 months ago
5 out of 5 stars

The lady I spoke to was mre than…

The lady I spoke to was mre than helpful, and very pleasant to spoke to which made things so much easier for me to understand.

Helpful?
Fiona Lester
Fiona Lester
1 reviews
4 months ago
5 out of 5 stars

Great web site very easy to navigate!

Great web site very easy to navigate! Good price for a good package!

Helpful?
Kara
Kara
1 reviews
4 months ago
5 out of 5 stars

Quick and Easy

Easy to find a quote for our trip to America, good information if u needed any help with questions and quick result especially when you have pre conditions.

Helpful?
Alison Grimes
Alison Grimes
1 reviews
4 months ago
5 out of 5 stars

Very good and easy

Very good and easy

Helpful?
BrianOwens
BrianOwens
1 reviews
4 months ago
5 out of 5 stars

Great service You employ knowledgeable and friendly…

You employ knowledgeable and friendly staff.

Helpful?
Rev Lennox
Rev Lennox
1 reviews
4 months ago
4 out of 5 stars

Generally very helpful when I needed to…

Generally very helpful when I needed to add my wife to the policy

Helpful?
Linda Vincent
Linda Vincent
1 reviews
4 months ago
5 out of 5 stars

Easy to change my renewal

Easy to change my renewal

Helpful?
Anthony
Anthony
1 reviews
4 months ago
5 out of 5 stars

I got a discount

I got a discount otherwise it would be far to expensive

Helpful?
G J Williams
G J Williams
1 reviews
4 months ago
5 out of 5 stars

Policy Cost

Got through to someone straight away, and could understand what they were saying. I queried the price of my renewal policy, we went through the policy and lowered the price to suit my needs for the year.

Helpful?
Helen
Helen
1 reviews
4 months ago
5 out of 5 stars

William was very helping in sorting…

William was very helping in sorting out my query

Helpful?
4 months ago
5 out of 5 stars

Brilliant customer service at Staysure

I always have to phone every year to speak to your customer service and they are always brilliant and understanding.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Rosie was extremely polite and helpfull…

Rosie was extremely polite and helpfull and tried her best to give me a better price than quoted but only managed £18 00 but she did explain the reason for the big increase

Helpful?
Ms   Harrison
Ms Harrison
1 reviews
4 months ago
5 out of 5 stars

Agent very efficient

Agent very efficient Brilliant service

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Very good website very easy to use

Very good website very easy to use

Helpful?
D Allen
D Allen
1 reviews
4 months ago
5 out of 5 stars

Always being able to speak to someone…

Always being able to speak to someone on the phone is good I know it's 2025 but alot of people don't like being pushed to do things on line.Also I didn't feel rushed by the person who I was dealing with a great experience.Thank you

Helpful?
BRIAN B
BRIAN B
1 reviews
4 months ago
5 out of 5 stars

Easy to arrange with good telecoms and…

Easy to arrange with good telecoms and staff. Good price

Helpful?

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About Staysure Travel Insurance

Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.

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