Staysure Travel Insurance

4.649 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.649 out of 5 stars
Excellent
5 out of 5 stars
823
4 out of 5 stars
94
3 out of 5 stars
32
2 out of 5 stars
11
1 out of 5 stars
40
1,000 reviews in total

Review summary

Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

How do they handle a problem?

Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quic...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very helpful and reasonable

Very helpful and reasonable

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick and easy

Quick and easy

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Lily was so helpful

Lily was so helpful. Phoned me back she said she would

0
0
🔥 High engagement

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customer
customer
1 reviews
4 months ago
5 out of 5 stars

Easy and fast

Easy and fast , Thank you 😊

Helpful?
Sue King
Sue King
1 reviews
4 months ago
5 out of 5 stars

Very helpful

Very helpful, good service and fair price

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Quick and easy all done in minute's…

Quick and easy all done in minute's would recommend to any one

Helpful?
EJS
EJS
1 reviews
4 months ago
3 out of 5 stars

Happy with process for taking out…

Happy with process for taking out insurance. Only rated 3 star as wasn’t able to use discount code previously emailed to me.

Helpful?
Alison Bagan
Alison Bagan
1 reviews
4 months ago
3 out of 5 stars

Don’t look for quote twice !!!!

I looked for a quote and was quoted cover at circa £53 when going back to website to purchase, the price had gone up to £75. I then used a different email and the exact same cover was quoted at £53. I purchased insurance at the £53 quote !!!

Helpful?
Angie
Angie
1 reviews
4 months ago
5 out of 5 stars

The lady was helpful ,full of knowledge…

The lady was helpful ,full of knowledge . Polite and cheerful .

Helpful?
4 months ago
5 out of 5 stars

Really helpful

Really helpful, clear patient salesperson on the phone, and I rang at 3.40pm on a Sunday- lines close at 4pm and it took an hour, so I was grateful especially. I needed Staysure because my bank insurance cover changed and did not cover my medical conditions any more.

Helpful?
MICHELLE
MICHELLE
1 reviews
4 months ago
5 out of 5 stars

Easy to follow.

Easy to follow.

Helpful?
Gary Plant
Gary Plant
1 reviews
4 months ago
1 out of 5 stars

Very rude don’t waste your money. They’re quick enough to take your money but when it comes to anything else, I don’t like paying outDisgusting service very rude all…

Disgusting service very rude all they’re interested is taking your money and you don’t get the service you expect to waste of money. Don’t think about getting your holiday insurance with this rubbish company scrutinise a 90-year-old man into tears over the phone bloody disgusting company and only going to pay 51% percent how do you think a 90-year-old man is gonna come up with 49% of the claim of £15000 I will be taking it to ombudsman if have to

Helpful?
Anita Waring
Anita Waring
1 reviews
4 months ago
5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. The insurance was bought within 10 minutes and that includes the medical questions. Usually the medical questions are handled on a telephone call and it’s so much easier to do it online. There was a very good discount online too! Thankfully we didn’t need to use the insurance so can’t comment on how good the insurance is itself.

Helpful?
Myra Ross
Myra Ross
1 reviews
4 months ago
1 out of 5 stars

Listen to customer

Not usual helpful person. Firstly unclear speech and when I asked for question to be repeated she sounded irrated and condescending. Also after 3rd request I was feeling stressed and to lighten the experience I happened to apologetically say "I'm sorry I'm a little deaf, could you repeat the question" although hearing is NOT usually a problem for me. What has REALLY annoyed me is that I now have DEAF on my list and after I asked her to please remove it she said NO...unable!! I've been with Staysure for many many years but after this experience I'm sorry to say but this will be my last time

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Quick and easy to use

Quick and easy to use Highly recommended

Helpful?
4 months ago
4 out of 5 stars

Good price

Reasonable price. Just wish operator was an english person as onerseas operators sometimes hard ti understand

Helpful?
Mr Morgon
Mr Morgon
1 reviews
4 months ago
5 out of 5 stars

Always very easy to set up a policy

Always very easy to set up a policy

Helpful?
Nicole Smith
Nicole Smith
1 reviews
4 months ago
5 out of 5 stars

Simple from start to finish

Website easy to navigate- quote form clear and easy to complete. Quotes given and simple to understand. Instant confirmation once bought. Thank you

Helpful?
John Swanston
John Swanston
1 reviews
4 months ago
4 out of 5 stars

Travel insurance

I cannot give you any comments as you ask for a review as soon as I have paid. My views will be clearer once I start travelling. The paperwork to book was fairly straightforward. Nothing is easy at my age!

Helpful?
4 months ago
5 out of 5 stars

Simple to follow great price for annual…

Simple to follow great price for annual worldwide travel insurance

Helpful?
Emma W
Emma W
1 reviews
4 months ago
5 out of 5 stars

Review of quote phone call not a claim

This review is solely based on customer service when buying the policy. I've not had to claim on it yet so I'm not sure how that would go. The phonecall was over an hour long while going through every medical condition I have and working out cancellation costs and baggage claims etc. the guy was extremely patient considering the amount of medical issues I have and how long the call took!! The lady who rang the next day for payment was also lovely so it's a definite 5* from me at this point

Helpful?
4 months ago
5 out of 5 stars

Great Price

Great Price.easy to understand. Recommended

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Straight forward to renew

Fast, efficient and friendly

Helpful?

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About Staysure Travel Insurance

Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.

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