Staysure Travel Insurance

4.649 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.649 out of 5 stars
Excellent
5 out of 5 stars
823
4 out of 5 stars
94
3 out of 5 stars
32
2 out of 5 stars
11
1 out of 5 stars
40
1,000 reviews in total

Review summary

Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

How do they handle a problem?

Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quic...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very helpful and reasonable

Very helpful and reasonable

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick and easy

Quick and easy

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Lily was so helpful

Lily was so helpful. Phoned me back she said she would

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0
🔥 High engagement

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4 months ago
5 out of 5 stars

easy to navigate

easy to navigate and obtain what I required

Helpful?
4 months ago
5 out of 5 stars

Alovely young man very helpfultitch

Alovely young man very helpful

Helpful?
Mrs Ivory
Mrs Ivory
1 reviews
4 months ago
5 out of 5 stars

Meghan was the person I spoke to very helpful lady

Meghan was the person I spoke to very com

Helpful?
Brian Burgess
Brian Burgess
1 reviews
4 months ago
5 out of 5 stars

Cruise travel insurance

Needed cruise travel insurance. Online transaction was quick and easy to do, and the price for a week was very reasonable.

Helpful?
AnnHoskins
AnnHoskins
1 reviews
4 months ago
3 out of 5 stars

I don’t like how you barter the prices

I don’t like how you barter the prices You offer a ridiculous price for a 5 day European holiday. Over £300!!! When I said no you took off £138!!!! I didn’t take it. I’ve just found out that I’m unknown to me my neighbour was having the same conversation with you. She refused the price and was then offered £68 for an identical trip. I meanwhile have an annual insurance at an extortionate rate I’m nowhere near as ill as my neighbour is. She has more things wrong with her. She’s blind she’s disabled and has rheumatoid arthritis apart from other illnesses. I didn’t get.Yet you wouldn’t take £1 off my quote. I think that’s unreasonable. I think Martin Lewis should do a big investigation into holiday insurance quotes.

Helpful?
4 months ago
4 out of 5 stars

My experience with staysure has been…

My experience with staysure has been good. This is why decided to go with staysure again.

Helpful?
Karen
Karen
1 reviews
4 months ago
5 out of 5 stars

Hols

Easy and simple to sort

Helpful?
Aveley, Essex
Aveley, Essex
1 reviews
4 months ago
5 out of 5 stars

Fast, Efficient & Cost Effective

Fast, easy and cost effective

Helpful?
G Smith
G Smith
1 reviews
4 months ago
5 out of 5 stars

No hassle for renewing and clear…

No hassle for renewing and clear information also advanced notification.

Helpful?
4 months ago
3 out of 5 stars

Upgrading my health issues took for…

Upgrading my health issues took for ever and u would think there must be an easier way to do this. An operation I had 76 years ago !!! Was treated the same as some problems from last year. Unbelievable!!

Helpful?
Teresa Riches
Teresa Riches
1 reviews
4 months ago
1 out of 5 stars

I didn’t get a notification

I didn’t get a notification

Helpful?
Josephleo08
Josephleo08
1 reviews
4 months ago
5 out of 5 stars

Easy to follow instructions

Easy to follow instructions. Everything set out well. Three choices of policy. Monthli instalments.

Helpful?
Vera Nugent
Vera Nugent
1 reviews
4 months ago
5 out of 5 stars

easy and quick to buy.

easy and quick to buy.

Helpful?
4 months ago
5 out of 5 stars

Very helpful and informative

Very helpful and informative

Helpful?
4 months ago
1 out of 5 stars

Key eligibility requirement—six months of UK residency—is hidden in the Terms and Conditions, risking invalid coverage after payment.

When I wanted to get insured with this company, I had to spend time answering a bunch of questions before seeing the cost of the insurance. At the same time, those questions lacked the most critical one at that moment: had I already lived six months in the UK. I want to note that this point is only in their Terms and Conditions, which need to be downloaded separately. That is, after paying for the insurance, you may find yourself in a situation where your insurance case is invalid because somewhere on some page in small text in the middle of a huge document it will be written that you must have lived six months in the UK territory. Perhaps this is standard practice for insurance companies, but such a significant point that can ruin your life and cause huge expenses on medical care because the insurance will be refused should be one of the main ones when concluding the contract. Also, I want to note that the tech support, when I wrote to them, noted: this information is only in Terms and Conditions.

Helpful?
Simon needham
Simon needham
1 reviews
4 months ago
5 out of 5 stars

Vary good company to go with

Vary good company to go with

Helpful?
Mr Crossland
Mr Crossland
1 reviews
4 months ago
3 out of 5 stars

Slow to reply; notable price increase

Waited on the phone for 90 minutes. Took a break then waited a further 20 minutes. Price has risen notably - one additional condition and a year older. Disappointed after a claim last year.

Helpful?
4 months ago
5 out of 5 stars

Staysure travel insurance

I found this company to be very professional from the start through to the end of my phone call. I was concerned over a particular worry and the man who I spoke to was more than happy take the time to go back through his own notes to be able to answer my query correctly. It did not take very long to set up and the price was also good. I would definitely use Staysure in the future.

Helpful?
Michael
Michael
1 reviews
4 months ago
1 out of 5 stars

Stupid discount codes

Nothing went wrong. But just give us a reasonable price without having to make us search for stupid discount codes.

Helpful?
4 months ago
5 out of 5 stars

Happy Customer

Easy to use website and competitive prices. Very efficient.

Helpful?

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About Staysure Travel Insurance

Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.

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