Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Lily was so helpful. Phoned me back she said she would
Managed to get a good policy and price for my holiday and the person i spoke to did very well under the circumstances. there was a lot of background noise which made it hard to understand what she was saying.
Quick, no fuss renewal. Thank you
Very simple, easy to complete and very reasonable considering what is covered! Loved the 20% off for a recommendation to a friend!
Easy to complete the answers for the quote
Excellent, very professional and great customer service
Very helpful and soon went through all details a reasonable price
it's all very straight forward and in summer concluded within minutes.
A little difficult to understand what was being said but I think I got what I wanted in the end.
Very easy to use as always
I had originally checked prices online as I had been dumped by my current insurance provider due to a new medical condition I had to report. Staysure were able to insure us in spite of that and even better, the price dropped by £200 compared to the online quote. Thanks for making organising holiday insurance so easy.
Very easy to obtain & competitive pricing,
I asked for my insurance policy to be posted to me and I haven't got it yet
Phone answered quickly. Very happy with the quote for cruise insurance.
Today I I got an online quote for travel insurance, but could proceed no further as I was asked to phone to confirm details regarding pre-existing conditions. I waited for 2 hours on the phone, on hold, being told I would be answered as soon as possible. I then hung up. I tried calling again later in the day but choosing a different option - not for a new claim, but to amend one and my call was answered immediately. Waiting 2 hours with no answer to my call is totally unacceptable. There should be a system which informs a customer where they are in the queue and how long they will have to wait. I have been buying travel insurance for many years from Staysure and feel this is an ignorant way for Staysure to treat it's customers. The service I received once I was able to speak to a representative, was excellent. It is just a shame that I had to go through the frustration of a 2 hour wait with no result. This will certainly make me think about only choosing Staysure for quotes in the future.
Easy to book just think it’s a little expensive
Paid.. used email to print docs and postcode and DOB not accepted so no access to docs !!
Very easy to use on line
Very helpful happy with the service I was given
Very easy to obtain quotes for travel insurance, clear and concise insurance options with extremely competitive pricing, and a quick purchase experience. Would definitely recommend.
Easy and fair price
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
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