Staysure Travel Insurance

4.649 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.649 out of 5 stars
Excellent
5 out of 5 stars
823
4 out of 5 stars
94
3 out of 5 stars
32
2 out of 5 stars
11
1 out of 5 stars
40
1,000 reviews in total

Review summary

Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

How do they handle a problem?

Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quic...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very helpful and reasonable

Very helpful and reasonable

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick and easy

Quick and easy

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Lily was so helpful

Lily was so helpful. Phoned me back she said she would

0
0
🔥 High engagement

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Filter by rating:
Kerry Miller
Kerry Miller
1 reviews
4 months ago
5 out of 5 stars

Great value for money

I was looking for European Insurance to cover Morocco and your name came up. The website was so easy to use and the price is really good too.

Helpful?
4 months ago
5 out of 5 stars

So easy to use and affordable

So easy to use and affordable

Helpful?
customer
customer
1 reviews
4 months ago
4 out of 5 stars

Called as unable to get quote online …

Called as unable to get quote online for two centre holiday. Person I spoke with was very helpful got quote for Singaphore and Bali ( Indonesia) and completed.

Helpful?
4 months ago
5 out of 5 stars

Great value .

Straightforward and easy to understand information from the Staysure representative Bethany. Everything was explained in a friendly way and all questions were asked in a professional manner. Very happy with my policy and the price quoted for annual cover.

Helpful?
4 months ago
5 out of 5 stars

Easy and straight foward

Easy and straight foward

Helpful?
4 months ago
5 out of 5 stars

Your assistant Damian was very helpful…

Your assistant Damian was very helpful and patient

Helpful?
4 months ago
1 out of 5 stars

This company has changed

I bought two policies one for me and one for my partner. I’ve used you for many years. The customer service was like dealing with a couple of Ai robots. I paid for two policies and only received one…they would not tell me if my partners had gone through or existed as it breached data protection even though I filled it out and paid for it. All I wanted to know if the two policies existed that I paid for…quite simple… it was so over complicated and not very human actually. The customer services in South Africa insisted on explaining the rules in a stern and professional manner which made no sense on a human level. This doesn’t fill me with confidence that should anything happen whereby we would need the cover… it would be dealt with in a compassionate way… a very surreal experience. I’m switching next time…

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Great thanks

Great thanks

Helpful?
David Fleming
David Fleming
1 reviews
4 months ago
5 out of 5 stars

Happy Customer for sure

I carried out 3 online searches for comparison of costs and cover for our trip to USA. Staysure beat my other 2 quotes comfortably!

Helpful?
H REEVE
H REEVE
1 reviews
4 months ago
5 out of 5 stars

I asked for a quote they then phoned…

I asked for a quote they then phoned back to see if everything was OK and were very helpful over phone

Helpful?
4 months ago
5 out of 5 stars

The member of staff that attended to me…

The member of staff that attended to me was very helpful and patient. She was also very professional and seem to know what she was doing

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

easy to understand and simple to buy…

easy to understand and simple to buy your insurance on line

Helpful?
Ruth McCarthy
Ruth McCarthy
1 reviews
4 months ago
5 out of 5 stars

Helpful staff pleased with the price…

Helpful staff pleased with the price covered all our needs.

Helpful?
Mel
Mel
1 reviews
4 months ago
5 out of 5 stars

Great service

Great service, helpful staff with lots of product knowledge.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Your representative knew her work

Your representative knew her work, was courteous, patient (My hearihg is not good), yet wasted no time. Her traing was good and she was good

Helpful?
Moira Graham
Moira Graham
1 reviews
4 months ago
5 out of 5 stars

Travel with piece of mind

When rectifying a error we had made on application the mistake was sorted with phone call

Helpful?
Colin Bona
Colin Bona
1 reviews
4 months ago
5 out of 5 stars

Excellent

Very processional service

Helpful?
Norman
Norman
1 reviews
4 months ago
5 out of 5 stars

It was very easy to do it on line

It was very easy to do it on line

Helpful?
Gill Mercer
Gill Mercer
1 reviews
4 months ago
5 out of 5 stars

Knowledgeable helpful staff

Knowledgeable helpful staff who explained everything clearly. No wait to get through.

Helpful?
4 months ago
5 out of 5 stars

Very easy instructions to follow had my…

Very easy instructions to follow had my insurance done quicky

Helpful?

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About Staysure Travel Insurance

Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.

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