Staysure Travel Insurance

4.649 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.649 out of 5 stars
Excellent
5 out of 5 stars
823
4 out of 5 stars
94
3 out of 5 stars
32
2 out of 5 stars
11
1 out of 5 stars
40
1,000 reviews in total

Review summary

Staysure Travel Insurance is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

How do they handle a problem?

Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quic...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very helpful and reasonable

Very helpful and reasonable

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quick and easy

Quick and easy

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Lily was so helpful

Lily was so helpful. Phoned me back she said she would

0
0
🔥 High engagement

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Maggie Darley
Maggie Darley
1 reviews
4 months ago
5 out of 5 stars

Very helpful and knowledgeable agent

Very helpful and knowledgeable agent, who explained my options with patience and in detail and made what could be a daunting task much easier.

Helpful?
Rosemary W
Rosemary W
1 reviews
4 months ago
5 out of 5 stars

Michaela was friendly

Michaela was friendly, efficient and helpful.

Helpful?
Suresh Mistry
Suresh Mistry
1 reviews
4 months ago
5 out of 5 stars

Simple and straightforward

Simple and straightforward. Easy to use.

Helpful?
Derek Taylor
Derek Taylor
1 reviews
4 months ago
4 out of 5 stars

Looked after me very well …

Very helpful people helping me with something I have never done before,very long winded but got there eventually ,didnt realise insurance was so expensive quotes show one price then end up paying a lot more,just my opinion ,got there in the end Thankyou

Helpful?
Bev Franklin
Bev Franklin
1 reviews
4 months ago
1 out of 5 stars

Check your Policy!!!!

I've just spent time making an enquiry for single trip holiday cover to Spain for 10 days. I have two medical conditions that I declared and therefore answered all of their questions regarding treatment, both past and current. I accepted their quotation and paid immediately. Having just received my policy documents, none of the medical conditions are declared. I called them to enquire and they said they would have to be declared again and this would increase the premium. I told them to cancel the policy and refund the money (it takes 5 working days to get your money back). I've just taken out a policy with another company which was cheaper and they have my medical conditions declared. I'm writing this review to advise anyone to make sure they check their policy documents to ensure any declared medical conditions are confirmed on the policy.

Helpful?
James  Bunn
James Bunn
1 reviews
4 months ago
5 out of 5 stars

easy to navigate on line

easy to navigate on line

Helpful?
WAITE
WAITE
1 reviews
4 months ago
5 out of 5 stars

Customer service was good.

Customer service was very good. Explanation of everything was good. Would recommend staysure to everyone.

Helpful?
alan m. hearn
alan m. hearn
1 reviews
4 months ago
4 out of 5 stars

Helpful and patient advisor

Helpful and patient advisor

Helpful?
Sharon Logan
Sharon Logan
1 reviews
4 months ago
5 out of 5 stars

Excellent company

Easy, quick and straightforward website also reasonable quotes always book my travel insurance with them

Helpful?
Customer
Customer
1 reviews
4 months ago
5 out of 5 stars

I've used staysure many times

I've used staysure many times, only ever had to make 1 claim

Helpful?
4 months ago
5 out of 5 stars

Easy to do

Easy to do. Lady I spoke to was very helpful.

Helpful?
Maggie
Maggie
1 reviews
4 months ago
5 out of 5 stars

Insurance so easy to on line !

so simple and easy to do on line.All clearly explained. Just a quick tick to be covered

Helpful?
Jag
Jag
1 reviews
4 months ago
3 out of 5 stars

Online form was good but not the phone contact was lengthy

Online form was good but I couldn’t see where to put the promotion code. The subsequent phone contact was not good.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Phone experience

Very helpful the gentleman on the phone.

Helpful?
K Rogerson
K Rogerson
1 reviews
4 months ago
5 out of 5 stars

Helpful and knowledgeable assistant

Helpful and knowledgeable assistant, patient and cheerful. 5star experience

Helpful?
Patient
Patient
1 reviews
4 months ago
5 out of 5 stars

Getting booked with Staysure Travel…

Getting booked with Staysure Travel Insurance was simple was given the choices to suite my budget

Helpful?
Derek Scott
Derek Scott
1 reviews
4 months ago
5 out of 5 stars

The agent called me back when he said…

The agent called me back when he said he would and was able to offer a good price 9

Helpful?
Lyn
Lyn
1 reviews
4 months ago
5 out of 5 stars

Agent was very helpful

Agent was very helpful and guided me through the renewal process easily. The price was good

Helpful?
FMcG
FMcG
1 reviews
4 months ago
5 out of 5 stars

I find doing things online but your…

I find doing things online but your form is easy. I appreciate the discount.

Helpful?
4 months ago
5 out of 5 stars

Helpfully man

Helpfully man

Helpful?

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About Staysure Travel Insurance

Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.

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