Staysure Travel Insurance

Easy access to your website, excellent feed back, thanks Richard.

Simplicity of navigation, clarity of choice

Cancelled policy on the day of taking it out as wife found a more comprehensive and cheaper policy elsewhere. Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not received refund seven days after cancelling policy.

Firstly, may I say the agent (Karen) was very professional, but hadn't come across my situation before, so she sought advice from her support. The advice she received was to ask a multitude of questions, some of which didn't fit my circumstances. I have had my prostate cancer excluded for the past 2 years, and nothing has changed in terms of my condition for treatment. I thought that if that information was provided to the underwriter, I would receive the same cover as before. That is not the case and now I have to contact Staysure after each of my booked trips (3) to establish if im covered for the next one. Not what I would expect from Staysure, who i have held the highest esteem until now, and recommended them to friends and family.

Actually talking to a person is great they can answer my questions straight away. I would rather someone ask me questions than worry I haven’t put the information online correctly. When buying travel insurance I need to know immediately it meets my needs.

Staysure had the right policy for my needs, I would certainly recommend....

The agent got me the best price for what I wanted

The lady that I spoke to made me feel at ease and read the questions out so I could understand them better. I will definitely be recommending your customer service team to my family and friends.

Documents not avaiable on online portal

The lady who help me is very friendly and very helpful. She’s very patient in dealing with me and older person . She’s also very understanding. Thank you for helping me

Good response on the Internet site, with easy to follow instructions. Competitive prices and good cover.

Great customer service as I had some changes to some changes to make to my policy. Sadly I cannot remember the agent's name.

Easy process to renew our policy. Fair pricing and great cover

The customer service person was very professional and answered all my relevant queries. It was a pleasure to have discussed the quote in full detail

So better to talk to people than talking on line

Very helpful and patient staff member

Should give best price first. Medical criteria to complicated

Very easy and clear and concise questions on application form which resulted in an easy to answer and relaxed experience filling application forms correctly.

Easy to use site Quick and arranged

It was just what we needed