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Review summary
Sky Insurance - Temporary Car Insurance Compared receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
What an absolute joke. I set my insurance may 2023 and they call me today to tell me after a year, that any gold in my house would not be covered by their policy. That this would be an additional payment. Wth your telling me this today, when asked why wasn't this flagged up, said it was because it was set up online. So where was that disclaimer online to tell me that? Do not waste your valuable money with these clowns. I asked for then to resend the email or letter, apparently they called me in 2023? 🤔
First time claiming SKy home insurance and having a complete nightmare, for an emergency fix and with a vulnerable person in the house with a window frame hanging off the wall, first called Tuesday AM, eventually got through and they hung up, told someone would be out within 24 hours, didn’t happen, called back today and no ticket had been raised, contractor came out, said he couldn’t do the job an hour ago as it needed a building assessment , now left with an unsafe wall and window in my sons bedroom which he can’t use and no further info, absolutely dreadful service, and now have my son sleeping on the couch for a 3rd night with an unsafe bedroom, would most definitely NOT advise using this company
I have taken a new car policy via 1st Central and it appears is underwritten by Skyfire. I have requested a hard copy of my policy and have still not received it. I have lodged a complaint with the broker now. I have been given an address for Heywoods Heath Uk. If I had known how bad this company and the broker 1st Central were I would never have dealt with either. I have been driving for 35 years.
Absolutely awful home insurance. I had a blocked pipe which caused my kitchen to flood (my wooden floor is now ruined) and they sent out a plumber who said the pipe is blocked and the soil pipe is faulty. He told me to call the insurance back and ask them to send a drainage company. I called the following morning at 9am and they said they had assigned someone to me. Hours passed, I called again at 11, then at 1.30 and both times they said the same thing. When I called again at 3pm, they said no one was actually coming as I’m not covered because the soil pipe is faulty. Firstly, why make me wait all day to tell me that? I took a day off of work, I had no bathroom facilities available as the waste water coming from the bath and shower was causing the flood and I have a small child. I managed to get a drainage company round the same day (and paid evening rate) who sorted the blockage in 45 minutes; he said the soil pipe didn’t cause the the actual blockage so technically I should have been covered. I’m absolutely disgusted with this insurance product and would strongly recommend others are not fooled into using them.
Luke Tillbrook what a guy helped me in everway he could to get a great price on my insurance highly recommended sky insurance and luke anyone want insurance please ring luke excellent person and i thank him so much for everything
BE WARNED. For some reason my renewal documents were sent to me under a different email alias. Because of this I missed them and didn't see the terms of business; if you cancel early they'll reclaim their commission from you. I had paid 1/3 of my policy so far and owed THEM money when I cancelled after just over 1 month. They also charge a £50 admin fee for this.
Think carefully about using Sky Insurance if there's a chance you'll cancel your policy early.
Edit: Interesting to see Sky Insurance lie further down in their replies here.
"We would like to stress that our cancellation charges are commensurate with other insurance providers."
This is simply UNTRUE. esure for example charge a flat £35 cancellation fee and will refund any amount owed on a pro-rata basis. Plus other insurers do not claim their commission back from YOU if you cancel.
Would never use!
When leaving they messed up the NCD I had accumulated on my policy and subsequently due to their error I was charged £50 in admin fees with my new insurer due to submitting incorrect NCD initially. I would avoid completely, they lure you with cheap 1st costs then hike the price despite no accidents/penalties or change in policy then you struggle to get your NCD from them.
I would 100% avoid this company!
I took out insurance in October and paid £450 upfront. My first payment of £200 was taken in December.. which is fine.
I was then contacted about my car being away from my home address more than 2 days a week. But when I took out the policy nobody told me I had to stay at home so many days a week. I called and queried this and I was told ‘if you’re staying away from home more than 2 days you need to call and tell us’ this made me feel like I was constantly watched and like I needed to ask ‘permission’ from my parents to stay away from home.
As a first time driver, all of this should have been explained. It was very confusing and the agents I spoke to were very unhelpful, rude and judgemental.
You constantly receive threatening emails advising ‘if you don’t send this we will cancel your policy, if you don’t do that we will cancel your policy’
I was unable to add the second address to my policy as it was too much of a ‘high risk’ area which is bull****.
So I had no choice but to cancel! Expecting some sort of refund seen as I had paid £650 over a month and a half. But instead I have to pay £160 to cancel?!!!
I sent in my cancellation via email and had no response. I then contacted a day after to find out they had not received my email so I had to send it again!!
If you want to be constantly watched and tracked then go with this company.
But if you want to feel like a normal human, with nobody to answer to, and you want to feel freedom while driving then AVOID THIS SCAM COMPANY!!
Absolute nightmare!!
Luke was very helpful with insuring my two modified cars. Very helpful and communicative and felt like I was talking to a like minded car guy. He offered advice on my policy and was very patient. If Luke is any indication as to my experience with Sky this year it should be a good one.
The price for cover on my modified vehicle was good, but on having to cancel the policy they will charge massive fees. My £560 policy was cancelled after 4 months and I only received £210 back - and they wont re-imburse it for 4-6 weeks! Only use if you are sure you wont have to cancel. I will use the usual providers in future.
An amazing service and the individual that dealt with me from initial quote, adjusting the policy and clearing an issue up for me was amazing. Luke went the extra mile to make sure I wasn't stressed as we encountered a problem that he resolved. He always treated with respect regardless of the amount of phone calls we had.
Insurance brokerage done right. Having worked in insurance for other competitor brokers for a number of years, I'm aware of the pitfalls and benefits of insuring via a broker - well what can I say all the pitfalls don't apply with Sky Insurance, from quote to cover in under 24 hours with a policy that suits my needs for my modified vehicle at a cracking price. Huge thank you to Luke for his perseverance in getting the best quote for me with a great insurer - the price is right great but the customer service made this a great experience. Thanks.
A huge thumbs up to the team at Sky Insurance. Friendly, fast, knowledgeable customer service - every time I’ve called. They’ve always been the most reasonably priced too, it’s very much worth shopping around and giving Sky Insurance a call, I usually speak to Luke, who has a lot of knowledge and is great about coming back to me quickly with a great quote to get my vehicles insured and covered to my needs.
The team are great with modifications, changing any details like private number plate transfers, changes to your home address, explaining no claims bonus status, swapping insurance car to car over, anything and everything doesn’t ever seem hard work, they’re always happy to help and ensure I’m covered quickly. Can’t recommend enough, I’ve recommended to all my family and friends who also are very happy with their lower premiums and great customer service.
Thanks again to all at Sky, for keeping the same high standards throughout a pandemic and even with team working from home, thank you. My car Insurance’s haven’t been something I’ve had to worry about this year of 2020!
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