Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Elizabeth Philp was amazing! She handled our conveyancing quickly, efficiently and was always on hand for advice. Completion day was stressful but she kept in touch throughout in a calm and reassuring way. I would recommend Elizabeth to everyone.
Date of experience: June 18, 2025
I cannot recommend Sarah Elliot from Setford's highly enough. From start to finish, she made the entire conveyancing process incredibly smooth and stress-free. The communication was outstanding – we were always kept in the loop and felt completely informed at every stage. Sarah was proactive, efficient, and our property transaction went through without a hitch, it was a surprisingly easy process. Truly excellent service!
Date of experience: June 18, 2025
The process of moving is hard but... Samantha kept calm and pushed it all through when I was getting het up. Nothing quite goes quite to plan but I believe that Samantha at Setfords kept things as 'on track' and timely as they could be. I'd use her again.
Date of experience: June 17, 2025
Brilliant! Lousie was brilliant from start to finish. Nothing was too much trouble and always kept me updated. Highly recommended.
Date of experience: June 17, 2025
Could not fault them.Fast efficient and very professional.Would recommend to everyone
Date of experience: June 16, 2025
Marina is a fantastic Solicitor and I would absolutely recommend her to anyone looking for a reliable, trustworthy service. I felt Marina went above and beyond to help me, kept in regular contact explaining all steps and offered advice in my best interest. Always responsive to emails and phone calls. THANK YOU SO MUCH! It was a pleasure working with you!
Date of experience: June 16, 2025
Our third and final UK property sold with the help of Christina Coleman and team, it went smoothly as previously
Date of experience: June 16, 2025
Excellent communication throughout and happily answered all my questions or cleared up any misunderstandings I had. Would thoroughly recommend.
Date of experience: June 16, 2025
US
We’ve sold quite a few homes over the years and this was by far our best experience with a solicitor. Carole was very quick to respond to ours and the buyers solicitors emails and I felt that she was doing her utmost for us throughout. She successfully argued against unnecessary costs being imposed via the buyers solicitors and managing agents, saving us approximately £1000. Carole is extremely knowledgable and efficient. I wouldn’t hesitate to highly recommend her to anyone buying or selling a property.
Date of experience: June 16, 2025
