Run & Ride is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about expensive and communication.
Myself and my grandson had a fantastic run. Well organised and a great atmosphere. Thankyou
Sent totally wrong item, when checking also then find out what I ordered was actually out of stock but not showing on website, so not like I could get it changed over. Wasted time having to shop around again elsewhere for what I wanted. Not to mention poor communication, timely refund or lack of apology for their error.
I ordered an item which was out of stock but I got a call and an email to give me a choice of a refund or wait. I wanted to wait and was told the goods should be with me first week in April. The item came on Saturday 3rd April over the Easter weekend! Great service thanks.
I purchased a helmet and it arrived promptly and as ordered.
Ordered a campag cassette. Price undercut wiggle 😊 so thats why I tried these guys. Good prompt service. They use DHL who ive had no dealings with before. Failed to deliver so redirected to local drop off shop which sadly there isn't one in my town. So a minor inconvenience but thats my bad not there's. Certainly no qualms in using them again 😊
I have bought two expensive bikes here in the last 3 years, both arrived with damage but quickly rectified. Saddle scuffed on first bike, new one provided, multiple scratches on my eMTB and also a program error which needed the motor changing! Had it taken care of at a local dealer but R&R settled the bill promptly. For the scratches I was offered compensation of £200 to spend with them. Ordered some knee pads but too small so returned them, money not credited back to my account and despite several attempts to Matt directly (owner) to respond to me and honour the compensation, all recent communication has been ignored. Left a really bitter taste and I would never use these again although I have spent in excess of £7k with them, I’ll just draw a line under this experience. Such a shame as amiable on the telephone but this type of response won’t bode well for returning custom.
Great service and great prices. There was a mix up with my order which meant I had to return the item but they posted the correct item before I even sent the return. Very nice and trusting, thank you.
Excellent! A great shop with friendly staff who are able to give lots of advise which is knowledgeable and honest. Highly recommend
Always a good experience. Great team in Matt, Chris, Steve and Tracy always friendly and willing to go the extra mile to help you. Would recommend to anyone.
Great service. Ordered on a Thursday and it arrived the next day!
Excellent service, first time ordering and was impressed with delivery time, product and cheapest price I could find for the running jacket. Great online shopping!
Excellent service clear communication great value
I placed my first order on Tuesday evening and it arrived today. Excellent service, product and price. Will be back.
Ordered Scott addict ebike ,couldn’t fault service ,dealt with Matt , excellent Certainly recommend
Fantastic service and speedy delivery. Ordered and received my product the same day!!! Excellent, will definitely recommend. 🏃♀️
Great service and amazingly quick delivery. Can’t recommend anymore. Will be ordering again, thank you very much.
Really excellent, friendly and personable service. The bike arrived in pristine condition and had been built and checked to a high standard. Thank you fellas!
Speedy delivery and a good price for my pair of cycle shoes.
First time I've used 'Run and Ride' and the experience was all good. Very reasonably priced and goods arrived in under 24 hours!!!
Excellent service; communication was good and the item arrived within a couple of days.
First time I've used Run & Ride. Would happily buy from them again; very quick service, competitive prices (cheaper than Amazon) and superb communication. A+
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