Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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Spoke to Danielle who couldnβt do enough for me with an issue with my accountants. Her communication skills were exceptional keeping me updated on every step. Achieving what was required in the time scales predicted.
Date of experience: March 19, 2021
US
Paul Crackett, was the advisor who called. He was professional and friendly. He made clear all my options and allowed me time in the conversation to consider my choices without any bias. I am actually happy with my insurance coverage. Coming from me, thatβs a compliment.
Date of experience: March 18, 2021
My first few experiences with VM were challenging as I felt I wasn't being supported with solutions, I had called up at least 4-5 times until the wonderful Gemma Lazzari picked up, understood our situation with a difficult rogue landlady and went onto get us a positive reference. I want to call her a miracle worker but she is just doing what comes natural to her by being helpful, listening, having a calming approach and providing solutions. She took our case upon herself and became our main contact until we resolved it. Cannot recommend Gemma enough, she has the professionalism, attention to detail, empathy and due care that you would want to be welcomed with when making a call. Thank you Gemma, we love our new home xx
Date of experience: March 15, 2021
has anyone tried the function to draw your own search area on Rightmove.... ....what a piece of junk
Date of experience: March 11, 2021
Through Van Mildert I sourced internet and tv provision with Sky, and house contents insurance. I had the pleasure of coordinating with both Rachel and Paul on internet&tv and insurance respectively. They were both extremely helpful, informative and empathetic. They were concise, impartial and answered all my questions and kept me in the loop with everything. Would highly recommend using Van Mildert, if not one but two of their staff work in such an exemplary manner.
Date of experience: March 10, 2021
I spoke to a tenant reference agent called Danielle Ord. She went above and beyond to help me with the queries that I had and made me feel at ease when speaking to her. I hate speaking on the phone and she gave me excellent 5 star customer service! She was so lovely to talk to
Date of experience: March 9, 2021
Very quick service and friendly staff. Clear communication and always happy to answer questions. Provided reference checking for a tenancy for us and then also acted as broker for tenancy and possessions insurance. And all provided with a lovely lilting Geordie accent. :)
Date of experience: March 5, 2021
