Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
No description available yet.
Website
www.rightmove.co.uk1,000 total β’ Write a review
We're going through the referencing process at present but we've found communications and processes very poor so far. They promised to send our guarantor an email with the final documents required but this has not been received. Hopefully things will get sorted on Monday. Will update upon completion with final thoughts.
Date of experience: April 9, 2021
Just completed the set up for my insurance and everything was pleasantly explained to me, very happy with the service
Date of experience: April 9, 2021
Just had our referencing completed by a absolutely lovely lady called Emily Kinnea! This is the first time I have done something like this and she went out of her way to help me understand and get it completed. Very prompt and explained everything so understandable, very nice and helpful person. Thank you for all your help Emily! Definitely worth 5 stars.
Date of experience: April 9, 2021
Just had our referencing completed through Van Mildert and couldn't be happier with the experience! Every agent I spoke with on the phone was kind and patient. Quick completion time and 5 star communication. Thanks to you we now have our move to Wales ready!
Date of experience: April 9, 2021
US
I just spoke to Jess Kidd at Van Mildert about the referencing process for a property I would like to move into. She talked me through the process and went out of her way to check my reference. Jess is professional, knowledgeable and incredibly helpful! A very smooth process.
Date of experience: April 8, 2021
I spoke with a lovely girl named Emily Kinnear, she was very friendly and helpful. Helped with getting some contents insurance for a new property.
Date of experience: April 8, 2021
Donna was brilliant! I spoke to Donna about insurance for the flat I'm about to move into and she was fantastic. Patient and clearly explained everything I needed to know. Great customer service and would highly recommend!
Date of experience: April 6, 2021
Danielle provided excellent customer service and really alleviated the stress from the whole process
Date of experience: April 6, 2021
This company has made life for my family and I more stressful than it already is. We were asked to have a guarantor for the property we will be renting out for a year; the guarantor is a doctor and the poor man had to sit down for hours going back and forth with them because he knew we needed to move in urgently. The guarantor had a phone call and was told to expect and email (obviously didn't receive it). By the time he had sent the required documents they may have needed, the office had closed and now our move-in date has been postponed. I seriously think they read our names and thought 'lets treat them differently and give them a hard time'. We have already given a notice period for the current home we're living in and will not have anywhere to go unless Van Mildert decides to have some sort of urgency to get things done for us. The doctor had filled in a form and was meant to type in Β£10,000 but he mistakenly wrote Β£10 now the agency were so stupid to think that he genuinely meant to write Β£10 in his savings. The doctor had said "who in there right mind would think Β£10 is enough to be someone's guarantor, ofcourse it was a mistake, anyone can mistakenly make an error on a technical device". They love to constantly pester us when they need something but when we respond we don't get anything back. The communication is non existent with this company. No empathy and so disgraceful.
Date of experience: April 3, 2021
