Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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I managed to mess up an online guarantor form I was filling in and had to call the office. I spoke to Danielle who was extremely helpful and friendly. She made it easy for me to submit the missing documents, and even called me back to confirm everything had gone through all right. A really efficient company.
Date of experience: May 7, 2021
Having dealt with Adam, May I state what an excellent ambassador he is for your company. Friendly, professional service at all times. Thank you.
Date of experience: May 7, 2021
US
Their website is incredibly frustrating. I've been using it for over 2 months and it never let's me log in, the screen just turns blank when I try. The rare times I do get to log in, it saves none of the properties that I heart. How has no one fixed these problems. Ridiculous.
Date of experience: May 6, 2021
Today with the help of Rachel Robinson I have set up my internet/TV with Sky. Rachel was attentive, listened to all my questions and relayed the answers clearly and concisely back to me. This is what good customer service looks like. Excellent service and for once I put the phone down with a smile (even though Iβve increased my monthly payments π)
Date of experience: May 5, 2021
Dealt with an extremely helpful woman called Laura McKimmie in the insurance Department. I explained the problem and she was extremely helpful, polite, and professional. All in good timely manner. All sorted and completed within 40 minutes. Thank you Laura. Much appreciated.
Date of experience: May 5, 2021
Was approached by this company for references for tenancy. There was an error on one of the forms which was immediately rectified by email. Application was titled' please take the next steps towards your new home at....' which was never further from the truth. We were clearly referenced, along with others for one property by the agent, which in its self is poor practice. VM bombarded us with texts over the bank holiday weekend, demanding references and more information, we don't all work on weekends and bank holidays, yet when we emailed the correct email address for one of the applicants, we received no response. So, customer demands only on their terms. Whilst a lot of this is down to agent not following a first come first served basis, I can't give any credit for this company at all. It felt rather like being subject to a debt collection agency, when we've done nothing wrong.
Date of experience: May 5, 2021
US
Spoke to a lovely lady called Rachel Robertson, she really made my day with how happy and genuinely nice she was to me. Not to mention the amazing package deal she set up for me,something that had been stressing me out was sorted within 20 minutes. Thankyou so much.
Date of experience: May 4, 2021
US
Decent enough app for what it does. My main issue is when searching for flats/apartments for sale, too many of them are investments purchases. I donβt want somewhere to invest, I want somewhere to live Please look at setting investment buys up as a separate search category
Date of experience: April 30, 2021
