Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total • Write a review
Katy at rightmove customer support was fantastic, dealt with my query extremely promptly. What a star!
Date of experience: September 13, 2024
Search area wasn't accurate; pointed this out and it was done in a jiffy with an answering email. Great customer service!
Date of experience: September 12, 2024
US
Jade, the lady I spoke with, was from the moment she answered my call was so nicely receptive to my concerns I immediately started to feel calmer. Indeed she listen patiently, kindly and assuringly that she would look into the matter right away and so she did. Indeed despite the fact that the problem was not Righmove's fault she sorted it out in under 15 minutes. What a star! At my experienced age (80) I found her to be quite exceptional. Thank you thank you.
Date of experience: September 12, 2024
As a long time user and customer of Rightmove, both for business and pleasure, I just wanted to say what a brilliant service you provide, and how hard your team work at resolving problems and developing the user interface on the site. Over the years I have found a few glitches that only a heavy duty user like myself might be aware of. The team have consistently taken my comments and suggestions on board, and looked into them thoroughly, with a view to improving the user experience right through the chain. I know a lot of estate agents get a bit fed up with Rightmove costs, but I honestly believe that they work very hard to justify their fees.
Date of experience: September 11, 2024
Ive been ringing for 3 days to arrange a viewing on a property in Bulgaria, the phone line is constantly engaged.
Date of experience: September 9, 2024
Everyone should be careful before signing an agreement with them. After signing the contract, I sent an e-mail and requested to terminate the contract for special justified reasons within a week. And still until now they’re sending me a payment invoice for absolutely nothing. There are someone with name Korryn and Nina. I sent them a several e-mails with cancellation but they ignored. I will open the case on them. Already started
Date of experience: September 8, 2024
US
I've tried on several occasions over the last few weeks to search property overseas using an Samsung android phone. Initially I thought it was a glitch, tried many times over several days. Specific searches in different countries. Each search says xx properties available, the top search comes up momentarily to tease you and then everything vanishes, it just disappears. I've reinstalled the app thinking there's a bug and the same thing happens. It's not a bug, it's a feature apparently. Nowhere does the app have a contact us, the question menu does not feature 'not showing overseas property' it no understand! If you're looking to perhaps spend a million or two on property abroad this may not be the app for you. UK's number one? I don't think so!
Date of experience: August 27, 2024
Extortionate pricing compared to the other property portals - exactly why we are no longer using Rightmove. The profits this year say it all, not affordable for small independent agents. No support for small businesses.
Date of experience: August 26, 2024
