Very helpful and professional
Very helpful and professional
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Premier Property Lawyers is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
I really appreciate how easy and…
I really appreciate how easy and pleasant Laura and Quinton made everything and the EWay app definitely helps simplify everything.
Excellent Service
This is the first time that I have used a remote legal service through the Estate Agents to sell a property. I found the ‘e-Way conveyancing made easy’ system to be easy to understand & navigate. All documents were completed or uploaded to my system record together with all corrrespondence. Communicating by email with our Conveyancer, Shirley, was convenient & efficient with responses & updates received in a timely manner. In addition, Shirley was easy to talk to by phone, when required, she kept me updated at all times and clarified any queries that I had. I would definitely recommend this legal service.
Very patient with an old lady who has…
Very patient with an old lady who has never had to sell a house before
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
All reviews
1,000 total • Write a review
Showing 841 - 850 of 996 reviews
B
Brian
US
Six months of hell
Is PPL the worst conveyancing business in the land? Hand on heart I cannot assert this since, like most of us, I don't buy houses very often. However, it's hard to imagine that any conveyancers could be worse. Don't be fooled by the cheerful solicitor on the 'phone. They are merely a front. The real power lies with the shadowy "technical team". If nothing goes wrong with your transaction you will probably never hear of The Technical Team but, when problems arise, the friendly voice on the phone will speak of nothing else. "That's up to The Technical Team". "I'm waiting for The Technical Team". "The Technical Team will decide". The Technical Team The Technical Team The Technical Team until you want to SCREAM! So, can you speak directly with The Technical Team? HAHA, don't be silly! They lurk in the darkness and they certainly don't speak with paying clients. In fact escalation of any kind is all-but impossible. They advise on their website that you complain to "The Conveyancing Manager". Well I tried: that person, if they exist, is literally impossible to track down. It began with a recommendation from my brother-in-law who had recently moved and said that PPL were fine. The problems were immediate. We were invited to book an initial appointment call. There was no availability, none. The action was still outstanding six months later. The solicitor assigned to our case (who shall remain nameless, a nice person, completely out of his depth and totally in thrall to The Technical Team) was away for two weeks. My emails went unanswered. I was asked for £400 for something I felt I didn't need. I queried it and got no response. In the end I paid so as not to risk delay (HAHA, if only I'd known!). When I eventually spoke to our solicitor he had no idea what I was talking about. He hadn't even read the emails. But then the REAL problems began. An application to The Land Registry was pending. The Technical Team refused to proceed. The vendor's solicitors were dumbfounded. "It's been submitted. It's in the queue. You can SEE it's in the queue". This went on for weeks. The Technical Team were intransigent. My wife was in tears. Eventually I approached The Land Registry directly, something that evidently never occurred to PPL. The LR were brilliant: they got back to me in less than an hour; they explained the entire queue situation; how long the queue was, and why they couldn't and wouldn't allow us to jump the queue. And, crucially, they said we should ask our solicitors why they thought this pending application was a problem. Without saying it in so many words, the LR themselves were clearly implying that PPL were wrong. Thus armed I went for PPL all guns blazing. Eventually the phone solicitor's boss called me, said they'd reviewed the case, and they were willing to proceed. Hallelujah! Problems over? Not a bit of it. A week before scheduled completion PPL demanded a document from our vendor (a housing developer) that did not exist. Everyone was dumbfounded. I insisted that, as the client, PPL take my instructions and proceed without said document; that I understood perfectly well what this meant, and I would sign any disclaimer PPL required. The Technical Team refused. Flatly refused. I approached a local firm of real solicitors for advice. They said that our solicitors should explain the risks (I understood the risks perfectly) and then SHOULD TAKE MY INSTRUCTIONS. Still The Technical Team refused. Our buyers were desperate (a young couple, heavily pregnant, and facing a £10,000 Stamp Duty hike if they didn't complete within days). In utter desperation, the day before the completion due date, I instructed PPL to break the chain. We would complete on our sale, re-direct our removers to storage, and move in with my mother. Even then, PPL insisted that we sign this instruction in blood. The next morning our vendors told us, literally as the removers were emptying our house, that they had finally received the accursed document and forwarded it to PPL. We were following the removers up the motorway when PPL finally exchanged contracts. A couple of hours later PPL completed on our behalf and helped themselves to a hefty "expedition fee" as a consequence of the unnecessary delays they had themselves incurred. Six months of hell. We had no upward chain, no need of a mortgage, and we were selling to first time buyers. Easy-peasy. SIX MONTHS, ending with desperate brinkmanship. Avoid PPL like the plague. If a new build is involved use specialist solicitors. PPL simply have no idea what they are doing.
Date of experience: April 30, 2025
MP
Hayley was very helpful considering the…
Hayley was very helpful considering the obstacles due to missing paperwork Thank you
Date of experience: April 30, 2025
MJ
Do not like doing business over the…
Do not like doing business over the internet Unable to use this having to ask other people to help not good enough U need to cater for Snr cits
Date of experience: April 30, 2025
mm
house sale
Had premier for our house sale, very good, we couldn't manage things through a app, so was appreciated when Kelly Earp said we could do through paperwork.
Date of experience: April 30, 2025
H
Hayley
US
Shared Ownership Purchase to 100%
We recently used Premier Property Lawyers to purchase the rest of our shared ownership property. From beginning to end it was a very smooth and easy process. We was allocated Beth Nixon and she was so helpful and always so prompt. We would definitely use again. Thanks so much
Date of experience: April 30, 2025
MT
Smooth and efficient transaction
Smooth and efficient transaction So far pleased with service
Date of experience: April 30, 2025
A
Amy
US
DO NOT USE
DO NOT USE. How this has such a high trust pilot review astonishes me. We used premier property lawyers for our sale, it's incredibly slow, the way the business is run is reactive, so you won't have anyone chasing via phone if something is urgent they will just email a generic mailbox, we did a lot of the leg work ourselves finding contacts chasing for response. It's not a particular solicitor/conveyancer it's the way the company is run. Don't think you'll ever speak to anyone on the phone you'll leave a voicemail and they will email you back. I would spend the extra money and go with a different firm, we used RWK goodman for our purchase and I can't recommend them highly enough.
Date of experience: April 30, 2025
LA
Communication could have been better.
Communication was a real let down for us. As first time buyers we hoped to be kept more in the loop but nothing seemed to move very quickly and then all of a sudden everything was required in a short space of time. We did manage to get our keys so can't complain about that part but would have liked to be contacted by our conveyancer rather than needing to chase him and waiting days for a response.
Date of experience: April 29, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.