Review summary

Premier Inn at home is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Easy to use website

Easy to use website, could track parcel and change delivery If required

Pillow's exactly what I wanted

Easy website Fantastic products Brilliant service

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total β€’ Write a review

Showing 1 - 10 of 996 reviews
Cg
4 out of 5 stars

Good quality

Good quality, light weight, warm.

Date of experience: July 8, 2025

MS
5 out of 5 stars

Pillows are lovely and firm.

Pillows are lovely and firm.

Date of experience: July 8, 2025

MC
5 out of 5 stars

Good product easy to order and good…

Good product easy to order and good delivery

Date of experience: July 7, 2025

G
5 out of 5 stars

Quality pillows

Very pleased with these Premier Inn soft pillows. They are lovely and comfortable, yet still supportive. We have previously purchased the firm pillows and they were fine too, but as we are side/front sleepers the soft version seems to suit us better.

Date of experience: July 7, 2025

TW
5 out of 5 stars

I ordered some bedding but had not…

I ordered some bedding but had not received confirmation but it turned out to be my fault as I had typed my email in wrong, spoke to a lady called sally who was so lovely and extremely helpful and sorted it straight away I would highly recommend this company

Date of experience: July 7, 2025

MP
5 out of 5 stars

Excellent all round!

The service was excellent and the mattress protecter that I ordered was really good quality.

Date of experience: July 7, 2025

CR
5 out of 5 stars

Good delivery after ordering online

Good delivery after ordering online Nice soft comfortable pillow

Date of experience: July 7, 2025

AT
4 out of 5 stars

Clean and comfortable.

Clean, comfortable and very friendly staff.

Date of experience: July 6, 2025

C
5 out of 5 stars

We had a lovely stay

We had a lovely stay. Comfy beds, comfy pillows. Food in the bar was lovely. A prefect start to our holiday.

Date of experience: July 6, 2025

R
5 out of 5 stars

Excited for bedtime

Really easy to order and lots of options to make bundles you want.

Date of experience: July 6, 2025

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