My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 871 - 880 of 996 reviews
ZH
Rude and incompetent
I am convinced that this firm is run by a group of cowboys, using strong arm tactics to try to double the fees during the week of completion. I was dealing with Anjana, who even during the best of times, was a nightmare to get in touch with, but the work was getting done. At multiple points during the process, she asked for details regarding the mortgage we were using, however when it came to the week of completion, she mentions that she had proceeded as if this was a cash sale and that the conveyancing fees have now doubled because of the “type of mortgage” I used. Naturally, I didn’t pay and responded in email saying that this was unacceptable, but all I got back was, in essence, “take it or leave it”, so I call to get more clarity, only to have Anjana shout at me, telling me to be quiet and just pay the remaining fees or leave the firm. I escalate the issues to Anjana’s equally incompetent manager, Milena, who says that Anjana is junior and stressed (maybe not the right line of work then?) but then proceeds to do absolutely nothing to resolve the issue. I ended up having to leave the firm and get another firm on board, whilst having to placate the vendors who now thought we were taking the mic as we were now restarting the conveyancing process (with WHN solicitors - highly recommend) I raised a formal complaint about Anjana’s actions, but it shouldn’t surprise me that I have not heard anything back about this. On top of that, I was later contacted saying that I overpaid for some of the searches and was due a refund for the excess, which I still haven’t received.
Date of experience: January 4, 2024
TG
Special praise for Nikhil at PLS…
Special praise for Nikhil at PLS Solicitors. Working with the company was relatively straightforward but it became very efficient when I started dealing with Nikhil who was organised, communicative and extremely helpful.
Date of experience: January 4, 2024
rm
Thank you to the Rubina Rob team
Thank you to the Rubina Rob team, great customer service, timely updates and friendly to approach. Their PLS Portal was quite easy and convenient to use. The process was very smooth and communication was efficient every step. A real pleasure to deal with and I highly recommend. Thank you again.
Date of experience: January 4, 2024
AR
I have to say Liam was was fantastic
I have to say Liam was was fantastic. In my case there was a time critical purchase that needed to be completed within a month. Even though the sellers solicitor dragged their feet a bit Liam and his team worked tirelessly to achieve the timeline. Keeping me informed at every point. In the end he succeeded well within the time even though Christmas robbed hime of a week in time. Liam communicated well and guiding us through the process to it final conclusion. I would highly recommend Liam and his team and if I need to buy or sell a property in the future I will definitely call Liam. So I would like to take this opportunity to once again to thank Liam and his team thank you thank you thank you
Date of experience: January 3, 2024
B
Buchanan
US
If your worst enemy is looking to buy…
If your worst enemy is looking to buy or sell their home I would refer them to PLS solicitors. Their service is slow and for first time buyers they provide no additional assistance or explanation of the activity that needs to be conducted. Our advisor was rarely able to come to the phone and didn't respond to emails unless chased multiple times. Responses were not provided within requested timelines and when we pushed due to urgent deadlines we were ignored. Anytime we asked for advice on particular enquiries or cladding issues we were told to ask for advice elsewhere. Our sale fell through as our mortgage documentation was not checked thoroughly and incorrect information was provided to the bank on ground rent amounts, despite numerous reassurances that this would not be an issue. During the loss of the sale no support or guidance was provided to us by PLS. If you'd like to make what is already an incredibly stressful experience even worse, then PLS should be your first choice.
Date of experience: December 30, 2023
So
PLS completed my conveyance
PLS completed my conveyance, amazing team very professional and very helpful with communicating each step of the purchase. very positive experience
Date of experience: December 23, 2023
da
AVOID LIKE THE PLAGUE
******************************** AVOID LIKE THE PLAGUE *************************************** Utterly incompetent at every level. Impossible to contact whether your'e a client, other conveyancer or agent. Provided exchange and completion dates that expired over a month ago. They had the entire chain, packed, boxed and ready to go, waiting for updates that never came. Failed to respond to emails and calls on a daily basis and repeatedly lied and misguided the chain re exchange and completion timescales. We were provided with a completion date of 17.11.23 and eventually moved on 18.12.23. The trainee conveyancing case handler Jennifer Hogg and her colleague Martin Howard are completely out of their depth! Jennifer Hogg went sick (on the day of one of her several promised exchange dates) having lied repeatedly and pushed back the exchange date countless times. M. Howard took over the file for a day, then went on holiday and didn’t tell anyone of the urgent issues or pass the file on. Everyone in the chain is out of pocket for thousands of pounds and we have ended up with a simultaneous exchange and completion date, on same day. An absolute logistical nightmare, especially when a couple in the chain were moving from Kent to the north east. The aforementioned (in particular Jennifer Louise Elizabeth Hogg) are an utter disgrace to the profession, as are PLS for lack of supervision, progression and file management. Thankfully on the day of simultaneous exchange and completion, a manager named Adam Haygarth stepped in and the chain was somehow kept intact and moves made AT THE LAST MINUTE!!! Thanks go to him and him alone !
Date of experience: December 22, 2023
LS
I am very satisfied and recommend PLS…
I am very satisfied and recommend PLS SOLICITOR. My solicitor Liam Johnson was very efficient, always available for any questions and to help. Fast and effective service. In the future I will hire PLS services again. Thank you
Date of experience: December 21, 2023
M
Marise
US
Cannot recommend them enough
Cannot recommend them enough. The service provided has been excellent. Have had bad experiences with buying/selling in the past and was worried that it might be the same again. Emma Littlehales who handled my sale was absolutely brilliant and everything was carried out quickly and efficiently. Emma could not have been more helpful and was always available to speak to on the phone. It has been wonderful to deal with people who listen and do what they say they are going to. I really can’t thank or recommend them enough and wouldn’t hesitate to have them act for me again.
Date of experience: December 20, 2023
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