My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
M
Mandy
US
I am delighted to share my positive…
I am delighted to share my positive experience with PLS Solicitors. From start to finish, their team demonstrated exceptional professionalism and dedication. The communication throughout the legal process was clear and prompt, making me feel well-informed and confident in their abilities. PLS Solicitors exhibited a profound understanding of the complexities involved in my case, offering insightful guidance and ensuring that every detail was meticulously handled. What truly stood out was their commitment to client satisfaction. The team at PLS Solicitors went above and beyond to address my concerns, providing personalized attention that made me feel valued and supported. In addition to their expertise, the friendly and approachable nature of the staff created a welcoming environment, making the legal journey smoother and more manageable. I wholeheartedly recommend PLS Solicitors for their expertise, professionalism, and outstanding client service. They are a reliable partner, and I am grateful for their assistance.
Date of experience: January 15, 2024
HM
100% Would Recommend!
PLS delivered a thorough, efficient, and helpful service. Being first time buyers, there were a lot of aspects that we were unsure about. However, PLS offered clarity, clear communication, and made the entire process as seamless as possible. Thank you so much - we would highly recommend!
Date of experience: January 14, 2024
JH
Great support
Overall, fantastic. I was a first time buyer and had a tight time frame (6 weeks!) from start to finish, which was achieved and I was able to move in before the Christmas break with no issues. My only annoyance comes from the fees. It was discussed what the base fees were and of course as the journey continues, others items were added where necessary. Unfortunately, despite much discussion, many costs were never explained to me - as a first time buyer, this would have been helpful - therefore I ended up paying around £600 more than expected. In the end what mattered was successful, and it was a smooth start and finish throughout. Communication for me was great. I rang often and spoke to several members of staff, who all could provide me with answers there and then. Many thanks for your help. I would use again!
Date of experience: January 12, 2024
CP
Really professional service and prompt…
Really professional service and prompt responses at all times - would definitely recommend!
Date of experience: January 12, 2024
SW
Lazy and careless.
We first encountered PLS solicitors in 2014 when we were buying our new build property and were made to use them by Jones Homes property developers. We knew then that they were pretty rubbish, given how much we had to chase them. Constantly being ignored, being sent out a standard contract with someone else’s details written in the ‘fill here’ boxes and then almost losing us our house because they took so long to get their act together that our mortgage offer almost ran out. Today however, they outdid themselves. After 9 years of living in our property, we are now in the processing of selling and moving. Our current (and highly recommended) solicitor has asked for a copy of our NHBC insurance certificate. We thought we’d sent it to her already, as it was the only document we’d ever received in regards to NHBC. Turns out it was just a cover letter as, in our young ignorance, we didn’t know that it wasn’t the official documentation and we trusted them to have handed everything over - our mistake! We called NHBC today to request a copy of the certificate, to be told that our solicitor (from PLS) was supposed to have activated our policy upon completion of our house sale, but he never did! Thankfully, we were able to do this over the phone with NHBC ourselves. Just 9 years later… We don’t recommend PLS at all, but if anyone does need a good solicitor Aaron & Partners (Chester and Shrewsbury) are spot on and know exactly what they are doing. EDIT: PLS Solicitors have, since this review, been in touch to apologise for the errors made. I appreciate this and was reassured to hear the solicitor assigned to us no longer works for them.
Date of experience: January 12, 2024
TE
Recently appointed PLS for the sale of…
Recently appointed PLS for the sale of my house. Meg and the team were brilliant throughout, I was kept well informed and the process went as smoothly as I had hoped. I’d highly recommend PLS and Meg to anyone wishing for a well managed sale process!
Date of experience: January 12, 2024
GK
Great experience
Great experience working with as a first time buyer.
Date of experience: January 11, 2024
M
Michael
US
Very good experience
I was very satisfied with the service provided by PLS Solicitors. They responded promptly to any questions by email and were also helpful when I called them. All the necessary steps for my house purchase were dealt with smoothly and efficiently.
Date of experience: January 11, 2024
SC
Great service, no delays
We chose PLS as they have great reviews, came from the house builders recommendations and they were open on Saturday to take my initial enquiry. The whole sale/purchase process was super smooth and we got regular updates. The tracker could have been updated more regularly, but overall, we were happy with our choice of using PLS.
Date of experience: January 11, 2024
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