Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 41 - 50 of 995 reviews
AL
I just had a live chat with Frankie w
I just had a live chat with Frankie w I'm disabled and struggle with mobility I received a delivery of around or over 60 cans of dog food the cans where so badly damaged and repacked by evri I told Frankie I want a refund and explained I can't take photos of every single can as she had requested I do 🤣🤣🤣 she asked for a video the files to big? So I said okay let's be fair you can come collect the whole order I get a refund no still not good enough for Frankie w ..... worst customer service ever the cans have litterly been stepped on and smashed in half also poor Frankie can't seem to be able to send a basic email wich she was ment to get the poor girl some training aye
Date of experience: July 12, 2025
A
Alex
US
Disappointment from a lost order and refund expected
I was disappointed to not receive my delivery at all, having been delivered to a different address and was untraceable. I emailed P@H explaining the situation and was told by email I would receive a refund. After more than a week. I have now received an apology and asked if I would like a replacement delivery - I would certainly not. I would prefer a refund so I may arrange click and collect orders in future. I just can't trust evri deliveries any more. I await the refund.
Date of experience: July 12, 2025
PR
Staff are extremely helpful
Staff are extremely helpful
Date of experience: July 12, 2025
OD
Great shop
The Aylesford, Kent, store has the most fabulous customer service. I can't recommend this shop too highly.
Date of experience: July 12, 2025
HB
My online order went missing with Evri, happy ending
My online order went missing with Evri. Contacted Customer Care on the chatline and chatted with a lovely person (Jane S) who was very apologetic. We cancelled the original order and set up a replacement order for me collect from my local Pets at Home store. 5 star sevice from Pets at Home, 0 Stars for Evri
Date of experience: July 12, 2025
Jf
Nimran S was great on the chat bot
Nimran S was great on the chat bot. I’d received the wrong order and they processed a new order for next day delivery.
Date of experience: July 12, 2025
LM
great products and great service
great products and great service
Date of experience: July 12, 2025
JG
lovely friendly smiley helpful staff
lovely friendly smiley helpful staff
Date of experience: July 12, 2025
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