Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 31 - 40 of 995 reviews
mm
Reliable.
always excellent service and good quality products. reliable.
Date of experience: July 13, 2025
JN
Had a problem with a monthly offfer
Had a problem with a monthly offfer, but after some trial and error with a very helpful Lian D all was resolved, well, done Lian and thank you.
Date of experience: July 13, 2025
MM
Lovely Staff
It’s always a pleasure visiting your Dunfermline store … it’s got a lovely cheerful atmosphere… The staff are helpful knowledgeable and always seem really pleased to see you… I really like it there ..
Date of experience: July 12, 2025
TK
Great assistant vs not so customer focused assistant
I saw an assistant when I came into the store he greeted me and I explained I had a vet appointment but after that I would need help to move a large bag of cat litter from their store to my car he said no problem . However when I returned after my vets appointment he wasn't there . Another assistant had taken his place who wasn't as helpful to start with I asked if I could have the cat litter and I needed a scoop as well . He pointed which direction the scoop would be ,he could see I was struggling with a cat in a carrier and a handbag and wasn't walking normally. I had a long wait while he called a colleague who got the catlitter but I didn't get the scoop . Eventually she asked him to carry the cat litter to my car which he did
Date of experience: July 12, 2025
DF
Quick resolution
I was initially greeted by a bot but got directed very quickly to Claire. She obviously read what I had written and moved quickly to a resolution I was happy with. The only issue was attaching photographic evidence which could only be done one at a time and I had to wait for Claire to resend link between each one. The latter made the interaction time consuming
Date of experience: July 12, 2025
OP
Sophie was lovely and helpful
Sophie McAdam-C was lovely and helpful. She acknowledged there was an issue and advised she would get it looked into. Nice, quick and easy conversation and resolution! Thank you Sophie!
Date of experience: July 12, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.