Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 11 - 20 of 995 reviews
AB
Had a problem with order
Had a problem with order, Jane S sorted out the problem with out any difficulties. Thank you.
Date of experience: July 13, 2025
l
Pleasant and knowledgeable staff
Pleasant and knowledgeable staff
Date of experience: July 13, 2025
LH
Excellent variety of goods stocked in…
Excellent variety of goods stocked in store. Great prices. Polite and friendly staff.
Date of experience: July 13, 2025
EM
Great service, great staff
I used the live chat feature in attempt to resolve an issue regarding an email. Leonie P was very helpful and instantly resolved my issue. I would definitely recommend the feature. Thank you Leonie 🙂
Date of experience: July 13, 2025
DG
Thank you for you understanding
Thank you for being so understanding of my situation with fire accident. With helping me have my order delivered as I not longer can collect. Mobeen M helped me through the app. Which made it easy and less stressful with all that we have been through. Thank you love pets at home.
Date of experience: July 13, 2025
c
customer
US
I rarely received damaged products &…
I rarely received damaged products & when I do receiving a refund has been quick & easy. I've always used the online chat function & had a response quickly without dispute. Always received refunds or replacements really easily & without fuss!
Date of experience: July 13, 2025
CG
Great customer service
Great customer service. Helped sort my delivery issue straight away very helpful and friendly.
Date of experience: July 13, 2025
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