Review summary

pbm Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Speed Bump concerns and noise at night24/7

We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being handled well — such as the cleaning — there is a serious issue that needs urgent attention. Recently, a speed bump was installed in a specific area without any prior consultation with leaseholders or residents. This was done without warning, and many of us believe this was unauthorised. Although Richard from Berkeley has confirmed that he agreed to the installation, we still believe this action was improper. As far as we understand, a managing agent is not permitted to independently make traffic management decisions that affect the estate’s residents in this way. This speed bump has had negative and dangerous consequences: • Cars are now driving onto the pavement to avoid the bump — which has resulted in near-accidents, including one where I was nearly hit. • Residents living near the bump are subjected to loud, jarring noise every time a car goes over it. • Despite multiple complaints, management has refused to remove or adjust it. We are calling on Gary Cane to step in and help resolve this issue. We also ask that you liaise with the on-site manager, Abdul Aziz, who has mentioned concerns about his own working conditions — including being underpaid and not compensated for overtime. This matter is urgent, and we are requesting a full review and a direct response. The safety and well-being of residents is important.

Terry Peters

Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!

AM
Trying to hide their failures

Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff. Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.

K
Horrible property management company!!

Horrible property management company!! Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then. The most recent is no water in the entire building since Friday 4th July 11am. Almost 190 families are devoid from the most basic necessity WATER. Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July. Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.

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All reviews

302 total • Write a review

Showing 271 - 280 of 298 reviews
A
1 out of 5 stars

PBM left us with No heating and poor…

PBM left us with No heating and poor hot water for almost a month now, boiler was fully working until they sent someome in the middle of the winter to do annual service and could not switch the communal boiler back on, redicilous right, your management as in full is very poor and i cant understand how you get good rrviews on Feefo i couldnt find a way to write a comment in there but im happy with trust pilot as it reflects people opinions, we are at Townsend/Lucas House suffering when you are sitting in your offices or homes warm, PBM is by far the worst, you guys dont like to do anything apart from over charging for very poor service and sending wrong accounts (figuers) for us to pay, i personaly had enough and the landlord should step in and do something by finding a management who deals with major issues not just talk and say they doing their best ,you didnt even do proper search to find the right company to fix our iltalian communal boiler, you just send people who knows nothing about the boiler, we have old people with children who can be sick. You are the worst so far so i give you 0 star, you should shame of yourselves over charging us everytime and not doing the job tje landlord gave to you.

Date of experience: March 1, 2023

NM
5 out of 5 stars

We have been working with the PBM…

We have been working with the PBM Property Manager, Ellen for a long time now. She ensures all works instructed are carried out smoothly. On the day hike we find PBM to be efficient and reliable

Date of experience: February 20, 2023

DF
4 out of 5 stars

Ellen Q

Ellen Q. and Daniel A. at PBM and all the team work in a difficult environment. Sometimes things go wrong and contractors let them down, nothing they can do at times, but this team try to get as much right for everyone. This team does really well considering all the facts, We have been lucky to work with them for a few years now, but well done Thank you for all you do Ellen, a person who will do everything to help, and works with you always with a pleasant mannerism. We love working with you. Thank you to all the PBM team who do this demanding job! Simply, Thank you Ellen! David, Linda and team CH Services Block Communal Corridor - Specialists

Date of experience: February 20, 2023

PP
5 out of 5 stars

We usually deal with Ellen and she is…

We usually deal with Ellen and she is always polite, happy to help, an efficient with every query /job we have.. great team

Date of experience: February 16, 2023

T
5 out of 5 stars

Informative, Organised, & Willing

We have worked for PBM as a contractor for a while and from the outset, they have always been helpful & informative in their expectations of us, together with what we can expect from them. Our main point of contact is Ellen, who is always open and willing to have an open dialogue with us to arrive at the best possible solution, with the sole purpose of fulfilling the needs and wishes of PBM's clients. We really enjoy working with PBM and visiting the buildings they manage and look forward to continuing that relationship with the sole aim of benefiting their existing and future clientele.

Date of experience: February 16, 2023

AN
5 out of 5 stars

Positive working relationship with…

Positive working relationship with clear information and great understanding.

Date of experience: February 16, 2023

KC
5 out of 5 stars

Really great Property Management…

Really great Property Management company always on hand to sort out various issues And above all friendly with exceptional service.

Date of experience: February 16, 2023

DA
1 out of 5 stars

Don't trust this company

The very wrong company to manage properties. They are not trustworthy and I wondered who are behind the 5 stars review. Zero managerial skills, poor personal relations with clients, poor communication skills. Replies do not reflect the subject because of their reliance on standard templates. Avoid them.

Date of experience: February 14, 2023

M
5 out of 5 stars

Ellen looks after our apartment block…

Ellen looks after our apartment block and just wanted to say what an absolute joy she is to work with. Friendly, efficient and effective, and always with a smile. Thank-you Ellen! Cheers, Martin (owner/occupier).

Date of experience: February 13, 2023

dm
5 out of 5 stars

Very professional

Very professional, organised and informative.

Date of experience: February 9, 2023

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