Review summary

pbm Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Speed Bump concerns and noise at night24/7

We are residents of an estate on Bromyard Avenue in Acton, West 3 London, currently managed by your company since April of last year. While we do appreciate that some aspects of the estate are being handled well — such as the cleaning — there is a serious issue that needs urgent attention. Recently, a speed bump was installed in a specific area without any prior consultation with leaseholders or residents. This was done without warning, and many of us believe this was unauthorised. Although Richard from Berkeley has confirmed that he agreed to the installation, we still believe this action was improper. As far as we understand, a managing agent is not permitted to independently make traffic management decisions that affect the estate’s residents in this way. This speed bump has had negative and dangerous consequences: • Cars are now driving onto the pavement to avoid the bump — which has resulted in near-accidents, including one where I was nearly hit. • Residents living near the bump are subjected to loud, jarring noise every time a car goes over it. • Despite multiple complaints, management has refused to remove or adjust it. We are calling on Gary Cane to step in and help resolve this issue. We also ask that you liaise with the on-site manager, Abdul Aziz, who has mentioned concerns about his own working conditions — including being underpaid and not compensated for overtime. This matter is urgent, and we are requesting a full review and a direct response. The safety and well-being of residents is important.

Terry Peters

Terry Peters, is one of the many reasons why pbm has got such a bad name for them selves. She never returns calls, emails or passes messages on. I've had an on going issue now for over a year now! Which I want to see proof of the work they have carried out. They charge you Extreme service charges, but when you ask for proof, they dely you. I've just been told by terry she doesn't work on my block no more? Honestly pbm property management is so disappointing!

AM
Trying to hide their failures

Wrote quite a lengthy google review detailing my experiences with PBM. They appear to do basically nothing for the amount you pay them, and I would guess internally they’re not much better as they managed to forward me internal call stats meant for their staff. Their new tactic is deleting their google business page to hide the ever increasing list of horrible reviews to try and protect their image. Unfortunately now it just makes our block look likes it’s managed by a company that can’t even maintain a proper business online presence.

K
Horrible property management company!!

Horrible property management company!! Would have given a negative rating if possible, very common problem in the building they manage with lifts and fake fire alarms going out every now & then. The most recent is no water in the entire building since Friday 4th July 11am. Almost 190 families are devoid from the most basic necessity WATER. Actions which PBM should have taken on Friday itself were delayed until yesterday and there is no hope of water returning to our taps until tomorrow 9th July. Its chaotic, cant write much of how poorly PBM is managing this building in Croydon.

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302 total • Write a review

Showing 191 - 200 of 298 reviews
SM
5 out of 5 stars

Professional and helpful

My keys were stolen and Azzam at PBM property management was very helpful and supportive in resolving the matter by communicating with me and keeping me up to date.

Date of experience: October 7, 2023

HD
2 out of 5 stars

Generally an uncaring organisation

When PBM took over our property Ashleigh and one or two others seemed good and much better than the previous company. However, things deteriorated and nobody seemed interested in the issues we had. Then, once I came to selling this property, PBM were defensive, rude and didn’t care. I almost lost the sale and they didn’t support me one bit. I also disputed some payments last year and got told my account was frozen while they looked in to it. Foolishly I didn’t get it in witting, then was basically accused of lying, told there was no record and was subsequently charged a lot of money for late payments. I lost the energy to fight. What a nasty and uncaring company. It’s only the team at the start of our journey that have saved this review from 1 star.

Date of experience: September 26, 2023

R
5 out of 5 stars

Empathetic support from Alex Wilson.

Empathetic support from Alex Wilson. Apologies for the long delay in logging this review. Special thanks to Alex for her highly supportive and professional approach, quickly achieving a positive fix to a long-standing building niggle that I had simply put up with until it became much more of a problem. Recommended service.

Date of experience: September 9, 2023

LW
1 out of 5 stars

Flagging reviews to silence reviews and opinons

Extremely terrible service.They never respond issues in timely manner. They charge us extremly high service charges and the quality of the service is rubbish. They allowed our rubbish store rooms to pile up weeks. They dont respond residents emails, complaints. But when people start putting pressure, they blame previous manage company. They also flagging residents reviews to make them silence and stop peoples opinions. Do not use this company

Date of experience: August 24, 2023

SA
1 out of 5 stars

PBM Review

Wanting to change management company two years ago, we turned to PBM after quite a lengthy selection process. PBM assured us that their service would be an improvement, and it is. Communication has greatly improved, and there is much greater sense of them wanting to provide a good service compared to our previous management company that didn't care at all. What has disappointed me about PBM is that they promised to sort out a really key issue for us, the inaccuracy of our bills for heating and hot water. We have had lots of meetings but no progress at all, and this is simply because they don't have the knowledge, expertise and experience that they said they had to sort out the issue. I am also concerned that we find ourselves with overflowing rubbish because our cleaners have not been paid because of a cash flow issue. Had we been alerted to this issue months or weeks in advance, we could have worked together to find a solution, instead the blame has been shifted to residents who haven't paid their service charge and the previous managing agent. Where the blame can't be shifted is the lack of consultation, where the blame lies solely with PBM. What troubles me the most is the flagging by PBM of a review written by one of my neighbours as'harmful or illegal'. He has written a one star review, and whilst I don't agree with the one star review (reserving my one star for companies like the previous managing agent who were demonstrably worse), this is his opinion and experience, and shouldn't be silenced because PBM don't like it very much. Nobody else is to blame for our overflowing rubbish but PBM, because they failed to consult us and allow us to help find a solution.

Date of experience: August 23, 2023

PS
1 out of 5 stars

PBM is literally a garbage company and nothing less than

Absolute disappointment with PBM's service. Despite the hefty annual service fees, their management is in shambles. Our development faces consistent neglect, evident from the overflowing rubbish bins and lack of cleaning for weeks. It's not just about the unpleasant sights and smells but the potential health hazards they're exposing us to. We've attempted to address the situation multiple times, only to be met with ineffective responses or baseless excuses, often pointing to unresolved accounts from years ago. Handling anti-social behaviours? Don't expect any swift actions there either. If you value your property and peace of mind, stay away from PBM.

Date of experience: August 23, 2023

G
1 out of 5 stars

A management company who you can’t…

An update from 2nd August: PBM has finally issued the formal letter notifying everyone when the work will begin. Ms Alex Wilson in particular should get some recognition in trying to getting this moving forward for us. --------------------------------- Post from 1st August: A management company who you can’t trust. I have been a resident in our apartment block for 6 years and the management company has made numerous ‘mistakes’ or in my view deliberately interpret things in order to grab money from the residents. We have been promised that the roof works were at a third of the cost in 2021 and then after the money started collecting targeting for that lower sum from mid 2022, PBM notified us 3.5 times bigger sum for the works in late 2022. They kept just blamed on a colleague who left who messed the sum up and that as if could just clean themselves off the mess. We were the ones live below the roof. They worked as if they are always against the residents instead of helping and managing the property properly. We had to go with their way and appoint the contractors invited to tender via their appointed surveyors who charges high fees. Every other meeting we had to chase for meeting notes. What we agreed they always tried to brushed down on record so that they didn’t have to do it as what they agreed at the meeting. Now that the money is sufficient, after they claimed they chased the last couple of leaseholders to pay off (this is more than 11k each in total). There’s still no news on when the roof works can be started. An extortionate amount of money from us are kept with them, and there’s no financial statement as to tell us how much has been collected and what the actions are until we asked every single time. Even for the interest incurred, whether that should be going back to the roofwork sum, we had to chase and ask this. Every other week we had to do something to ask for clarity, where, what, or how they are sending us new things and charge us for things we don’t expect to see. Communication is appalling from this company and they love to find any chance to grab money if they can, instead of spending time to actually manage the property professionally.

Date of experience: August 1, 2023

MK
1 out of 5 stars

PBM have contacted me - hopefully to rectify the situation

**I have JUST received the ‘reply’ from PBM below, which is odd since over 2 weeks ago, as a show of good faith, I temporarily removed my review (see below). Strange that as soon as I did, PBM once again cut all contact and this strange comment is all I have heard from them since then. Sadly, this is my personal experience that instead of helping me with my queries, PBM chose to ignore them and threaten me. My review of my personal experience will return after the legal action has been resolved.** It has been requested by PBM that I remove my 'Review'. As a show of 'good faith' I am temporarily removing my 'Review' in the hope that we resolve the matter. There has never been any malice in anything I have posted, and it is merely a reflection of my experience.

Date of experience: July 27, 2023

GC
5 out of 5 stars

Emily was very kind and professional

Emily was very kind and professional. Great service.

Date of experience: July 25, 2023

EG
1 out of 5 stars

Avoid, appalling BUT resolved

Pbm manage our block in Tottenham. They are rude, they frequently miss things out of emails or forget to send things & they couldn’t organise their way out of a paper bag. Avoid if you can. UPDATE: I was contacted regarding this complaint by PBM in particular by a Miss Alex Wilson. She has handled my complaint amazingly and got things moving and sorted in our apartment block, whilst my original complaint still stands, I cannot thank her enough for dealing with it in a polite and competent manner.

Date of experience: July 22, 2023

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