Pacifica

The engineer Nick Woon was very efficient and found the problem quickly

Very helpful

Dylan was really helpful, explained exactly what was going on with the tumble dryer and showed me why it wasn’t working properly. Very friendly, helpful and professional. Thanks Dylan.

Pacifica engineer Andy Smith 6472 arrived on time. Identified and fixed the issue with my Range cooker quickly exposing what he was doing at every step. The cooker had another issue that I could not fit onto the D&G portal, Andy checked the oven and found a problem with a sensor that he was able to resolve. Very satisfied with with Andy’s visit.

Thank you Anthony for providing efficient professional service. You've really listened to the issues I've been having and found a solution and fixed my washer dryers. I'm catching up on my washing and it feels great :)

Dario did a great job replacing the broken glass on our induction hob. He was polite and efficient. The whole process with Pacifica was straight forward.

John Kirtley 6695 He did a very efficient, clean and tidy job and was very polite and kind.

Really bad experience with Pacifica. I needed my AEG microwave oven investigated for repair. Firstly, I was unable to book online as the payment screen was not working. I had an appointment booked for Friday the 5th of September. I had a email confirmation and text message with a link to track your engineer which I thought was good. On the morning of the visit, the engineer contacted me to say he had van issues and was not able to attend but could attend Monday. Not ideal, but these things happen so booked him in for Monday. Engineer arrived on the Monday and diagnosed the issue and said he would return once the part had arrived. Tracking in the customer portal I was able to see the part had arrived and he was tentatively booked in for Friday the 12th. Again the morning of Friday the 12th arrived expecting the engineer to come and resolve the issue however another text message stating they were not able to attend this time with no reason (Friday theme). Engineer offered that he could come Sunday the 14th again not ideal but wanting to get the situation resolved and having paid my fee upfront was keen to get the oven repaired. Provided a three hour time slot for Sunday afternoon. This time no contact from the engineer and despite attempting to contact him, I’ve been unable to speak to him. The office is closed on the weekend and therefore I’ve left them back and seeking an independent engineer who hopefully will be a bit more professional than this outfit.

So daniel fox3795 came to fix my heat pump dryer . Had a text to say on his way and was there when he said . Was a very nice man , and just got on with doing the repair . So pleased

Was delt with complete courtesy and no problem, very happy

Mike D 4094 was very polite and efficient. He explained exactly what should happen next .

Mark Atherton 6086 came and sorted out the issue quickly and efficiently. I was updated with the times, and he arrived when he said he would. It was perfect customer service

Nathan did a great job repairing my appliance. He diagnosed the problem quickly, replaced the faulty parts, and made sure everything was working properly before leaving. He was polite, professional, and clearly experienced. He also explained a few useful tips about using the appliance, which I really appreciated. Very happy with the service.

Excellent customer service provided by Luke Palmer who on arrival explained in detail what the issue was and how his intervention would resolve the problem. This was carried out very quickly and with the minimum of fuss, and once completed everything was left clean and tidy. Thank you Luke.

Would just like to say what a first class service we’ve received on the repair of a fault on our tumble dryer . The updates we had regarding date and time of engineers arrival were spot on. Mike D4094 did an excellent job, he even answered some of my questions regarding the appliance.

Made enquiry regarding replacement Electric Kettle under insurance. The representative Stephanie was professional, helpful and the matter resolved within minutes with a new one ordered. Thank you.

My washing machine is fixed! 🥳 The whole process from the first phone call to the end was easy and professional. Ben Stokes brought the ordered pipes to complete the job. He was on time, friendly and efficient. Would recommend Pacifica

Stephanie was very professional and resolved my issue promptly.

Gavin Fairbanks (Engineer No. 4392) was excellent. He arrived on time, was very polite and professional, and explained everything clearly. The repair was carried out quickly and efficiently, and my appliance is working perfectly again. Highly recommended!

I have to say I was impressed with Nathan. He was very good at spotting the issue within a minute and gave me some crucial tips in the process, so 5 + stars to him. The reason I gave a 4 is because when I contacted the company to arrange an earlier appointment they never replied. On top of this they never phoned to agree for a date in the first place, they just sent a text.